Wireless Account & Billing

I've searched around and found a couple of different ways people have used but none of them actually seem to work. I've tried switching the device but the process locks up as it just keeps telling me the IEMI is the same as my current device(obviously this is what I want) and will not let me click n

Hi, On Nov. 30 and Dec. 1, 2023, my AT&T account showed "extra $200 off when you upgrade" (see attached screen shot) . I chatted with two AT&T chat agents who confirmed this, and I made screen shots of both chat sessions (attached). Based on this confirmation, I went ahead and upgraded to

I received an ATT debit card. Activated card and tried to use it at 3 different stores. I'm reading several people had this problem and asked for deposit in the bank. I would like to do this also.

I am trying to find out what the promotion was to add a new line and purchase a new iPhone 14, from around November 12?

Asurion insurance has suggested giving me an iPhone 15 pro max in for my iPhone 13 Pro Max. My 13 has cracked front and rear screens. If I take this option to upgrade via insurance claim, would it void my current upgrade eligibility with AT&T?

I have an ATT mobile phone line number and a Samsung S22 Ultra phone. There was damage to the original phone & a claim was filed with the insurance carrier.  The replacement phone arrived & we went through the activation process. It appears that the new phone's IMEI didn't get linked t

While I appreciate my Wireless service I have issues with providing access to you because you have allowed hackers to access customer data twice? It it only me that has trust issues providing access to my bank account?

I asked for the travel hold on February 15th, but att keeps charging me fee so I asked my bank to argue the transaction. Now,att sent me email notified me my account is suspended and the service is going to be cancelled. I tried to solve the problem by using online chat. However, since I’m traveling

I seeking to obtain copies of detailed bills (including billing information and call & text logs between January 2021 and March 2022. Please advise: Who should be contacted to make a request for copies of detailed bills between 1/21 and 3/22? What fees, if any, apply to a request for copies

As the title states, it's time to end an almost 20 year relationship with AT&T. Yesterday was the final straw, so I write this to make a statement and to convey my total and utter frustration with AT&T. I'm sure I'm not alone in this sentiment and hopefully this is useful to not only the "hi

Why is it I can't view my usage details for January and February's billing cycles of this year. I have no problem viewing current usage or any of last years usage details. Just January and February of this year. I have never been able to see January 2024 now its February 2024 to. Never had this issu

Dear AT&T Customer Service, I hope this message finds you well. I am writing to urgently request your assistance regarding my AT&T account, which I requested to cancel and stop auto payment for cellular number (edited as per community guidelines) Despite my request, I have noticed charges

Hello,Today, I went solo on my own phone plan after the primary transferred billing responsibility for my line. Soon after picking a plan, getting a PIN, etc., I got an email to complete by signing in. So far, so good. Then, it asked me to merge my old account. I didn't remember having an old accoun

I am sending this email because I have not been able to reach any customer service representative all day. The hold time is just simply ridiculous. I would have never changed from T-mobile if I knew this was gonna happen to me. My bill increased by $43 this month. I can’t get a live person on the ph

When the plan said the usage of data is unlimited is unlimited right? And you don't pay extra if you don't over the limit right? So why did I get charged a 100 dollar or more on my card??

Hi everyone, I switched 2 lines over to AT&T in January 2023 and got a free iPhone 14 Pro (36 months of credits) for trading in an iPhone 12. Last week I switched over my personal wireless account to a newly created business account and paid off the iPhone 14 Pro. When trying to unlock online,