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Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

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Had an issue with online order, placed order via phone and did not receive promo.

Hi, I recently purchased an iPhone 11 with the ongoing promo making it 11 a month on top of the starter unlimited plan as a new user. I went to purcha

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2

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AT&T Smart Label Tracking

I returned my damaged phone via instructions from AT&T, with a prepaid label on Tuesday, April 21, 2015.  I took the package to a US Post Office in my

 posted 

5 years ago

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Last response by 

2 hours ago

Questions

36.7K

80

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Removing Lines from my Account

I have two of my friends that have phones on my account. They are part of the ATT next program. Once they are done paying off their installment plan,

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4

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Shipping

I have confirmation that my phone I was to trade in and ship to att got picked up from my house. But it was then transferred from usps to ups via prep

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3

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Blacklisted Phone

I just bought a phone about 2 months ago from AT&T and my phone was working perfectly fine, but then I went to add a line and buy my girlfriend a

 posted 

a day ago

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Last response by 

3 hours ago

Questions

19

3

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What happened to AT&T's Loyalty, Integrity and Customer service?

My husband and I were in Sam’s in late February and was stopped by an AT&T rep that wanted to tell us about the great trade-in offers that A

 posted 

6 hours ago

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Last response by 

4 hours ago

Questions

16

4

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Order canceled by at&t

My order has now been canceled twice by AT&T, this time stating that it couldn't be verified that it was in fact me ordering. I am trying to set u

 posted 

13 hours ago

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Last response by 

4 hours ago

Questions

5

2

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Accepted Solution

Official Solution

Trade In Fraud

Hello, I recently traded in my phone for an upgrade. I was asked a series of questions to be eligible to receive e $300 off an iPhone 11. I mailed the

 posted 

8 months ago

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Last response by 

6 hours ago

Questions

1.6K

5

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How is someone able to block any kind of activity on the logs

how is a user on my account able to block any kind of data,texts and calls from being log on the account

 posted 

9 hours ago

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Last response by 

7 hours ago

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7

2

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Caller ID displays WRONG name and AT&T employees are too lazy and inept to fix the problem.

I have spend numerous hours to get this corrected and it is not resolved.   I have resorted to taking pictures on my cell phone to show numerous AT&T

 posted 

6 days ago

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Last response by 

8 hours ago

Questions

19

7

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