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Learn how to best manage your wireless service and account.

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How to cancel service?

AT&T wireless service failed back in February 2020. Repeated calls did not improve it. I finally got Spectrum wireless service with a new phone an

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AT&T Extends Relief to Customers Expected to be Impacted by Hurricane Zeta

As Hurricane Zeta prepares to make landfall, we are extending relief to AT&T Wireless and AT&T PREPAID customers who may be affected by the st

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Unbelievably bad customer service experience

ATT decided to move my wireless acct into my dad's tv acct. They inappropriately charged him over $500 on his charge card for my services.  Very

 posted 

2 days ago

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Last response by 

ATTHelp 

an hour ago

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New service - No phone

I started new service the last week of September 2020. Because of covid 19 I decided to do my transaction all online.  Being a dedicated Samsung

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Reconnecting Services

I was told Sept. 17th by a customer service agent that if I made a payment that day and a payment arrangement for the 25th and paid. There’d be no iss

 posted 

3 hours ago

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Last response by 

Lockdowncraziness 

2 hours ago

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WORSE CUSTOMER SERVICE EVER

I upgraded 2 of my phones back in MARCH ....which is 7 months ago....I put each of the phones back in the box that the new phones came in and used the

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I have been talking to an agent and she was really rude and did not help me at all

I am outside the US and I called to activate my sim I paid and everything and now they tell me I cannot use my phone. while I was talking to her she w

 posted 

2 days ago

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Last response by 

ATTHelp 

2 hours ago

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Order Cancelled--"Couldn't Verify the Order Really Came From You"

I've been trying switch services to AT&T, but my order was cancelled. When I called them, they told me I would have to make my order in a store. How a

 posted 

4 months ago

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Last response by 

aj858 

3 hours ago

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Order cancelled

My order was cancelled. They said it was because they couldn’t verify it was from me. I’d like to know why now? And what I can do to correct this so i

 posted 

a day ago

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Last response by 

aj858 

3 hours ago

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error code L569 help me asap

I have been trying numerous times for 2 days to logon to my att account both online and on my app, and I keep getting the same error message on my ph

 posted 

3 days ago

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Last response by 

ATTHelp 

3 hours ago

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