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Wireless Account

Learn how to best manage your wireless service and account.

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Unable to transfer you to a specialist

Ive tried several times today to use the online chat on the AT&T website and everytime i keep being told it is unavle to transfer me to a specialist.

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46 minutes ago

Grandfathered iPad Unlimited - Can I switch back and forth?

I have the original iPad unlimited data plan for $34.99/moI rarely use it except on vacation. Can I switch to a lower costing plan and then switch bac

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Today at 2:38 PM

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Last response by 

Today at 3:52 PM

Help! Customer Service agrees my records show I returned a phone, but they say they are helpless to help me due to their broken system

I am looking for help and I don't know where else to turn to at this point. Is there any way to speak to someone at AT&T when none of their normal cha

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Yesterday at 11:21 PM

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Last response by 

Today at 3:48 PM

I am on my family plan but out of the country for a long time

If I cancel my part of the plan, will I still be able to keep my phone number? How does this work?

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Today at 6:13 AM

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Last response by 

Today at 2:08 PM

Customer service complaint

I would like to know where I can report bad customer service at a location in Missouri and great customer on the phone with a representative. Thanks.

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2 weeks ago

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Last response by 

Today at 12:50 PM

Accepted Solution

Phishing From AT&T Mexico? How to let AT&T Know Wrong Email???

I occasionally get emails in Spanish (which I can't read) from AT&T Mexico (sender's address ends in att.com.mx). All I can make out in the mail is A

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3 days ago

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Last response by 

3 days ago

Complaint

Placed an order online at att . Had it delivered to my daughter paid everything. By the time the associate from enjoy by att arrived with phone did no

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Yesterday at 7:45 PM

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Last response by 

Today at 1:52 AM

My AT&T App

So I'm on a regular at&t shared family plan and I'm curious can anyone sign up and use the my at&t app with their number from their phone? Or is it ju

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Yesterday at 6:24 AM

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Last response by 

Today at 1:50 AM

AFNI, Fake Debt Collectors

There was a call I got from people claiming to be from a debt collection company called AFNI.The number was (877)859-8781. They said I had a 40 dollar

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4 years ago

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Last response by 

Yesterday at 11:42 PM

Scam Promotions

This post is to warn everyone of scams inside of AT&T stores. I was scammed into adding another line in order to get a free phone for my 12 year, an i

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3 years ago

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Last response by 

6 months ago