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Wireless Account

Learn how to best manage your wireless service and account.

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Visa Reward Card

The tracking shows the reward card was mailed 2 weeks ago. How long does it take to get to me from that point? When should I start to worry?

Questions

4

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Hotspot data shows 900 MB blocks of data -- which are estimates by ATT and do not reflect actual usage

My computer tracks the amount of data used on a connection. Looking at ATT's hotspot usage for my account online shows MULTIPLE 900 MB blocks (exactly

 posted 

7 minutes ago

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Last response by 

lizdance40 

5 minutes ago

Questions

3

1

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Accepted Solution

ATT sales rep said phones were free. LIED

Tyler Peeler a sales rep in Atlanta GA said my phones would be free. Got first bill and I am being billed for them!  I see this happens often wi

 posted 

an hour ago

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Last response by 

sandblaster 

37 minutes ago

Questions

16

6

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SMS Charges not going through

I recently interviewed for a job. However, I am not able to receive messages (SMS charges) to continue the process more smoothly. I tried upgrading my

 posted 

9 hours ago

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Last response by 

lizdance40 

an hour ago

Questions

7

1

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Worst customer service ever

This is my worst experience with ATT. Had to convert my prepaid to att wireless and add two new port ins from T mobile. I placed the order online by c

 posted 

8 hours ago

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Last response by 

Constructive 

3 hours ago

Questions

9

3

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Incorrect email for trade-in

I mistyped my email address on my trade-in. If I select ‘void my trade-in’, can I start over or do I first need to modify my email address?

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5

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Can’t upgrade online

I keep getting an uh-oh something went wrong every time I try to upgrade my iphone online? How come?

 posted 

12 hours ago

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Last response by 

Juniper 

12 hours ago

Questions

8

1

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Online Order Canceled but Next Plan is pending on my account

I purchased 3 iPhone 12's on the first day of pre order from Apple.com, but apple ultimately cancelled one of my orders because they limit orders to t

 posted 

a month ago

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Last response by 

jamesdrayburn 

13 hours ago

Questions

32

3

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Phone records 2/12/19

I need to be able to get the phone records from 2/12/19 as I have a legal matter that they are needed for, but I recently got a new number so I was wo

 posted 

14 hours ago

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Last response by 

sandblaster 

13 hours ago

Questions

11

1

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Change my physical address on my wireless account

I have tried to change my physical address on my phone and on a desk top with no luck it says there is an error message... So I call and of course the

Questions

2

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