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Wireless Account

Learn how to best manage your wireless service and account.

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I was just provided a verification code I didn’t request, what do I do?

I received this text unprompted from the number 354-33:   ”AT&T msg: Use this one-time verification code to complete sign-in: [REDACTED] We'll never c

Questions

4

0

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Asurion ATT phone insurance is a scam???

Cracked my iPhone 6s screen.  I’ve had the phone and been making monthly insurance payments to Att for over 2 years.  I attempted to make my first eve

 posted 

3 years ago

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Last response by 

4 hours ago

Questions

5.4K

32

Bill

Is there a way i could pay on my bill this month without getting cut off?

 posted 

7 hours ago

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Last response by 

6 hours ago

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8

1

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Removing a line

My son decided to have his own account and I need to remove his from my account.  Nothing I have tried works and they are billing me for the third lin

 posted 

13 hours ago

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Last response by 

7 hours ago

Questions

18

6

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Plan Change from Unlimited to Unlimited Elite

I decided to change my plan to the newer unlimited elite options via the online tool. When exploring the various plans, i saw that Unlimited Elite was

Questions

8

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Can I use account credit to pay of my devices

I have 3 devices on my account with installment contracts, and have a large credit on my account.  Am I able to use the credit to pay off 2 of my devi

 posted 

12 hours ago

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Last response by 

9 hours ago

Questions

10

3

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Accidentally mistyped my email when putting it in on my online order and now don't have access to my order number.

I order a new mobile switching over from T-Mobile and keeping the same number, but upon checkout I accidentally had a typo in the email I provided and

Questions

7

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Lost trade in

I opted to trade in my device when I upgraded my phone. I never received a return label. A few weeks went by and I called AT&T and requested a label b

Questions

3

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Billing due date arbitrarily changed

July 23rd: So, apparently AT&T can arbitrarily change billing cycles in turn altering bill due dates. My due date changed from the 29th of the month,

 posted 

11 hours ago

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Last response by 

11 hours ago

Questions

15

2

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AT&T Internal credit score

I received a letter from AT&T associated with my Mobility account stating due to my AT&T internal credit score there a limitations on purchases.  1. T

 posted 

18 days ago

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Last response by 

13 hours ago

Questions

29

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