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Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

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My order keeps getting cancelled

So this is my 7th time ordering. The latest reason it gave was,”As you asked, we cancelled this item” Which I never did. All the information is correc

 posted 

a month ago

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Last response by 

7 minutes ago

Accepted Solution

Official Solution

Order Cancelled; "couldn't verify your identity"

"We couldn't confirm your identity with the information you gave us, so we had to cancel your order. Don't worry. If there was a hold on your card, we

 posted 

3 years ago

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Last response by 

8 minutes ago

close my cell phone

Hi, This is Eunhye Jung( 443-676-5302). I move to Korea and I will not stay USA anymore. So, I want to close my at&t cell phone account. However, I ca

 posted 

2 hours ago

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Last response by 

2 hours ago

How to Submit a Complaint to the FCC, FTC, BBB or the AGO.

I had this question myself, so I though I’d help out my fellow customers with a list of options. If you run into a dead end with AT&T customer service

 posted 

a year ago

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Last response by 

2 hours ago

not getting my trade in credit

12/31/2019 A ATT home sales rep came to my house and offer me a new plan, he said that I could get a new free phone with a trade-in and plus 250.00 vi

 posted 

6 days ago

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Last response by 

2 hours ago

Account Help and Apple Watch Series 5 Help

Looking for an AT&T rep to direct message me regarding a Account and Series 5 activation issues

 posted 

3 hours ago

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Last response by 

3 hours ago

Disappointed in lack of knowledge & courtesy of phone representative

I recently called ATT to inquire about adding a line. The rep that I spoke with had zero clue as to what he was talking about & contradicted everythin

DISGUSTING employee behavior online

Hello, looking for some help here. I cannot find anyone to contact and complain to about this. I was on Twitter today when I came across tweets made b

Locked used iPhone

In December I purchased a used iPhone X for my son for Christmas. The seller (an AT&T employee) promised to payoff the balance so we could unlock the

 posted 

4 hours ago

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Last response by 

3 hours ago

AT&T REACTIVATION of a deactivated wireless phone number

This is a story about a man and a mission. Stay tuned.