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Wireless Account

Learn how to best manage your wireless service and account.

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Suspended service

So I was unfortunately unable to pay my bill in time this month due to being out of work because of COVID and the extended payment plan where it takes

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Email Scam

[email scrubbed]   asking for information for IRU discount and I verified in the store already.

 posted 

21 hours ago

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Last response by 

20 minutes ago

Questions

11

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Prepaid plan just renewed. No nothing works

My prepaid plan renewed yesterday and I woke up this morning to find that nothing works.  Not phone service, not text, not internet.  My account has t

 posted 

2 hours ago

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Last response by 

an hour ago

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4

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Being charged for returned phone

I have been an AT&T customer for all of my adult life. In the past 5 years alone, I have spent over $18,000 with AT&T. I have 6 lines and an unlimited

 posted 

2 years ago

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Last response by 

2 hours ago

Questions

3.9K

38

Being charged for returned phone

I returned a phone about 7 months ago for which I’m still being charged.  When requesting assistance through chat, your customer service agent (Kevin

 posted 

a year ago

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Last response by 

2 hours ago

Questions

127

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Trade-In Horror Story

Traded in 4 iPhone 7 and 1 iPhone 6s on a trade in promotion back in March.  Sent phones back to AT&T immediately.  All phones normal working phones,

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1

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I need a new SIM card for a new phone!

My phone got lost in a river a few days ago and I need to report that SIM card as lost, as well as needing to order a new nanoSIM for my new phone.

 posted 

a day ago

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Last response by 

4 hours ago

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7

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Upgrade fees

I upgraded my phones and there’s an upgrade fee for each phone. I can’t afford to pay for the upgrade fee right now. Is there any way to waive the upg

 posted 

4 hours ago

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Last response by 

4 hours ago

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8

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Voicemail

Cannot get my voicemail help?

 posted 

a day ago

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Last response by 

5 hours ago

Questions

5

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New service

How do I stop shipping and get curbside pickup instead. As shipping split the order and is taking over a week

 posted 

5 hours ago

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Last response by 

5 hours ago

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6

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