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Wireless Account

Learn how to best manage your wireless service and account.

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Trade-In SCAM!!!!!

So, I failed to check the forums before I decided to take advantage of AT&T's current Samsung Galaxy Note20 promotion on new lines or upgrades. I

Questions

119

21

Taking forever to unlock my cellphone

I recently bought an iPhone 8 Plus for my mom. I put in a request to unlock the phone (8/25/2020). It is currently (9/16/2020) and the status of my re

 posted 

5 days ago

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Last response by 

Constructive 

4 hours ago

Questions

18

4

0

Locked eSim in iPad Pro (3rd generation)

Hi, I have an iPad Pro (12.9-inch) (3rd generation) with LTE and embedded sim (eSim). I am abroad and realized that the eSim is locked on at&t.

 posted 

5 hours ago

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Last response by 

GLIMMERMAN76 

4 hours ago

Questions

6

1

0

Accepted Solution

Official Solution

Closed

Cannot Make or Receive Calls

To determine if you are following the right steps, visit Make or Receive Calls . If still having trouble, try our troubleshoot and resolve&n

 posted 

8 years ago

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Last response by 

ATTJulieCS 

8 years ago

Questions

2K

1

0

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Indirect Mobility Employee Contact Info

I have added another line to my Indirect Mobility Employee account but the discount did not apply. The rep at the corporate ATT store told me to call

Questions

2

0

0

MMS Usage

So I am checking my detailed usage history online and it is showing that I sent out 3 MMS messages to a contact that I never did. Do you know what thi

 posted 

5 days ago

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Last response by 

ATTHelp 

6 hours ago

Questions

5

1

0

Accepted Solution

Service terminated an year back but still getting charged

I turned off my services an year back. The number does not exist but AT&T has been charging my account monthly. How do I get my money back?

 posted 

6 hours ago

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Last response by 

ankit_itian 

6 hours ago

Questions

4

2

Customer loyalty - any experience with them regarding complaint? or Arbitration?

Supposed to be receiving a call from a manager at the Customer loyalty area and hope that this wasn't who just called back. Any one have any experien

Questions

9

0

0

My Equipment charges

A service technician came and determined that it was my DVR box, so he replaced it. They charged me for the box! (installation) thought that was part

 posted 

7 hours ago

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Last response by 

sandblaster 

7 hours ago

Questions

8

2

0

Accepted Solution

Email address for AT&T Customer Service/Satisfaction

I have been a customer with AT&T for almost 20yrs now and would SIMPLY like an email contact address for Customer Service/Satisfaction where I am

 posted 

4 years ago

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Last response by 

MicCheck 

7 hours ago

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