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Wireless Account

Learn how to best manage your wireless service and account.

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I sent my trade in phone to the wrong address

I made a mistake shipping my trade-in back to AT&T, I sent it to the return center instead of the proper facility. Is retrieving my old device no

 posted 

a month ago

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Last response by 

TonyM1390 

6 minutes ago

Questions

76

7

0

No one at your company will actually help!

I need someone who will actually do something about the insane treatment of our businesses account and fraudulent accounts under my name. Instead of g

Questions

4

0

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BILLED FOR UNUSED WIRELESS PHONE: HOW ON EARTH DO I GET A REFUND? NOT PROVIDING REFUND IS ABSURD!

I opened an AT&T wireless phone line in the retail store last December, but the associate who opened it input my social security numbers incorrect

 posted 

2 hours ago

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Last response by 

lizdance40 

41 minutes ago

Questions

11

1

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Gift Card Status?

Hi, I added a line to my account this summer, back in June. Part of the promotion was a gift card. I have yet to receive the gift. How can I track the

Questions

3

0

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unable to receive or call out on LG flip phone

I have a LG flip phone. The message received when trying to place a call or a text is "service unavailable" unable to connect. AT&T store on Mil

Questions

2

0

0

Accepted Solution

Switching my phone to a new account

Trying to set up a new account and plan for my phone that is on a different account. Don’t know how to do it.

 posted 

5 hours ago

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Last response by 

sandblaster 

3 hours ago

Questions

14

3

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clarifying a promotional discount via 3rd party

I'm hoping someone can clarify this.I created a new line to get Best Buy's $200 off an iPhone 12 pro (promo needed a new line or new account). I have

 posted 

4 hours ago

Questions

9

0

0

Accepted Solution

Primary account number

Hello. My hubby and I are on a plan. His number is the primary account number so he gets all the messages. However, I’m the one who pays the bill beca

 posted 

5 hours ago

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Last response by 

lizdance40 

5 hours ago

Questions

10

1

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Return Issue

On November 12th I returned an iPhone Pro in the box that was provided to USPS. I have been trying to track the package to make sure it was returned o

 posted 

a day ago

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Last response by 

ATTHelp 

5 hours ago

Questions

10

2

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Employee lost my trade in phone

I purchased a new phone in October and used the trade in program at the 3979 Wasatch Blvd Suite A Location. As instructed by Devin, an employee at the

 posted 

8 hours ago

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Last response by 

sandblaster 

7 hours ago

Questions

15

1

0

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