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Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

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STILL WAITING MY CREDIT FOR TRADING IN MY PAID FOR IPHONE 7 PLUS BACK IN OCTOBER 2019

In October of last year I traded my 7 plus in on a promotion that if you do so you would get $700 credit towards your new phone. I purchased a 11 max

 posted 

2 months ago

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Last response by 

an hour ago

Trying to activate new sim card- AT&T site has been down all day.

Trying to activate new sim card- AT&T site has been down all day.Can I call to activate instead?

 posted 

a day ago

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Last response by 

an hour ago

Activation Issue BYOD

I recently placed an order online for brand new service with a bring your own device. I did a number port and everything and AT&T sent me a brand new

IRS Cannot Verify My Identity Using Mobile Number

AT&T - Am not trying to update my personal information with the IRS.Am trying to register for access to my account with the IRS.Have to provide severa

 posted 

2 months ago

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Last response by 

2 hours ago

Session Based Customer Service

I posted this under the "Internet" forum and was politely advised that it should have been posted in the "Wireless" forum, so I have reposted it here

 posted 

15 hours ago

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Last response by 

3 hours ago

transfer of billing responsibility

I did an online transfer of billing responsibility (the department is currently closed due to the Covid 19 virus) to remove my cell phone number from

 posted 

2 months ago

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Last response by 

3 hours ago

Spoofed number appeared on ATT Call Protect

My spoofed number has been added to ATT's Call Protect service as a "severe threat" and blocked as a fraudulent number.  I filed a FCC complaint, but

 posted 

a year ago

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Last response by 

4 hours ago

Unlocking Nolkia lumia 635

I was given the pin to unlock my phone but the unlock sim window doesn’t show on the screen for me to put in the pin

Group text spam

I have been getting several group text spam messages. I have tired to block them but everytime someone responds to the message "stop" I get it as wel

How do I connect my AT&T Watch account to my phone account?

When I joined AT&T Watch TV, the site made me create a new account which is different from my primary login for my phone. I have one login to do all t

 posted 

4 days ago

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Last response by 

8 hours ago