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dwinth joined the community on February 9, 2009
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Featured
Community Blog •
819819 views
• 00 replies
Feb 5, 2015
Lilybell2 Feb 5, 2015
Wireless Forums •
13,19813K views
• 119119 replies
Solved
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02-10-2015
0
Hello! @Lilybell2 Thanks for posting your connectivity concerns. Sorry to hear you’re having issues with the Wi-Fi connectivity.
AT&T is working with Samsung to identify a root cause and fix for this issue.
The issue appears related to Smart Switch; you'll want to attempt to clear this by unchecking the Smart network switch for now.
Go to Settings>Wi-Fi>Smart network switch
Remove the mark in the checkbox.
We apologize for any inconvenience this has caused.
Charise
Hello! @Lilybell2 Thanks for posting your connectivity concerns. Sorry to hear you’re having issues with the Wi-Fi connectivity.
AT&T is working with Samsung to identify a root cause and fix for this issue.
The issue appears related to Smart Switch; you'll want to attempt to clear this by unchecking the Smart network switch for now.
Go to Settings>Wi-Fi>Smart network switch
Remove the mark in the checkbox.
We apologize for any inconvenience this has caused.
Charise
Feb 27, 2015
JadedPixie Feb 27, 2015
U-verse Forums •
220220 views
• 88 replies
Solved
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02-27-2015
5
JadedPixie wrote:
I know it's something on my end. The volume on my computer isn't muted and the volume for whatever channel I choose isn't muted either. The site works in Chrome, Opera and IE. I've also uninstalled and reinstalled FF more then once. I'm at a loss of what to try next so that's what led me to finally starting a thread here to try and get help on what else I could do to attempt to resolve this issue.
Only thing I can give is this website:
https://support.mozilla.org/en-US/kb/what-to-do-if-firefox-wont-play-any-sounds
See if this can help.
Chris__...
JadedPixie wrote:
I know it's something on my end. The volume on my computer isn't muted and the volume for whatever channel I choose isn't muted either. The site works in Chrome, Opera and IE. I've also uninstalled and reinstalled FF more then once. I'm at a loss of what to try next so that's what led me to finally starting a thread here to try and get help on what else I could do to attempt to resolve this issue.
Only thing I can give is this website:
https://support.mozilla.org/en-US/kb/what-to-do-if-firefox-wont-play-any-sounds
See if this can help.
Chris__...
Nov 18, 2013
Blackjack II Nov 18, 2013
Wireless Forums •
58,75158K views
• 908908 replies
Solved
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03-27-2014
0
Hello, everyone!
Customers who have an AT&T Samsung Galaxy Note 3 began to receive the latest version of Android 4.4 KitKat today.
For more information, please click on the link below.
Android 4.4 KitKat
-Mariana
Hello, everyone!
Customers who have an AT&T Samsung Galaxy Note 3 began to receive the latest version of Android 4.4 KitKat today.
For more information, please click on the link below.
Android 4.4 KitKat
-Mariana
Mentor
Mar 5, 2015
gratefullsoul Mar 5, 2015
U-verse Forums •
5757 views
• 11 replies
Solved
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03-05-2015
0
gratefullsoul wrote:
Opened an account for my new business in October 2014. After receiving 2 bills in the same month, one at my home address (where I wanted all bills to come) and one at my place of business, I contacted at&t customer service. I stated to customer service that I was getting double billed or billed for an account that was not active. Customer service told me that it was a mistake and they would gladly cancel the extra account. All was great until I received a bill stating that I have canceled my contract and I owe $415.00. I then called customer s...
gratefullsoul wrote:
Opened an account for my new business in October 2014. After receiving 2 bills in the same month, one at my home address (where I wanted all bills to come) and one at my place of business, I contacted at&t customer service. I stated to customer service that I was getting double billed or billed for an account that was not active. Customer service told me that it was a mistake and they would gladly cancel the extra account. All was great until I received a bill stating that I have canceled my contract and I owe $415.00. I then called customer s...
Mar 5, 2015
lagenour Mar 5, 2015
U-verse Forums •
7272 views
• 33 replies
Solved
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03-05-2015
0
Hi @lagenour
We can assist you with this request. At this time the only newer model gateway that can support all 3 U-verse services with the 802.11n Wireless capability is the Motorola NVG589. It does require a technician install, we no longer have an option to send them to customers as a self-install but, if that sounds alright with you then I'll just need to gather your account info via Private Message and we can move forward from there. Thank you!
- MorganCS- ATTU-verseCare
Hi @lagenour
We can assist you with this request. At this time the only newer model gateway that can support all 3 U-verse services with the 802.11n Wireless capability is the Motorola NVG589. It does require a technician install, we no longer have an option to send them to customers as a self-install but, if that sounds alright with you then I'll just need to gather your account info via Private Message and we can move forward from there. Thank you!
- MorganCS- ATTU-verseCare
Oct 19, 2013
reichmaj Oct 19, 2013
U-verse Forums •
46,52946K views
• 8383 replies
Solved
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03-05-2015
0
I have now purchased a new router that has a faster WIFI that handles all of my WIFI devices with faster delivery. It is a Netgear Nighthawk AC1900 Smart WiFi Routher. Easy to install and bring online. It delivers faster Internet to all of my wireless devices. It has the older wifi 2.8gh and the faster 5gh. This obviously was better than waiting on AT&T to contact me about changing out my older router that was installed several years ago when I signed up with Uverse Internet.I think this is the best way to inprove your wifi speed. It even gave me a better signal ...
I have now purchased a new router that has a faster WIFI that handles all of my WIFI devices with faster delivery. It is a Netgear Nighthawk AC1900 Smart WiFi Routher. Easy to install and bring online. It delivers faster Internet to all of my wireless devices. It has the older wifi 2.8gh and the faster 5gh. This obviously was better than waiting on AT&T to contact me about changing out my older router that was installed several years ago when I signed up with Uverse Internet.I think this is the best way to inprove your wifi speed. It even gave me a better signal ...
Mar 3, 2015
Yevrag35 Mar 3, 2015
U-verse Forums •
272272 views
• 1313 replies
Solved
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03-04-2015
5
Just an update, a technician came out today right at the beginning of the appointment window (gotta like that), and diagnosed the problem. He said that there was a bridge tap down the line that was causing the downstream interference (at 540ft). So, the more we used the line, the more interference we got. He scheduling a outside line tech to come inspect the line probably within the next day or two. Thanks for everybody's help, and I'm glad to know what is causing the issue at least. We'll see what happens in the next couple of days.
Just an update, a technician came out today right at the beginning of the appointment window (gotta like that), and diagnosed the problem. He said that there was a bridge tap down the line that was causing the downstream interference (at 540ft). So, the more we used the line, the more interference we got. He scheduling a outside line tech to come inspect the line probably within the next day or two. Thanks for everybody's help, and I'm glad to know what is causing the issue at least. We'll see what happens in the next couple of days.
Mar 5, 2015
Mar 2, 2015
CocoaNeighbors Mar 2, 2015
U-verse Forums •
379379 views
• 1010 replies
Solved
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03-05-2015
0
Stranger things have happened but I really don't know how much of this "we are negotiating with Music Choice" I believe. Last Fall, the Stingray app was added and I should have known then that MC could possibly be on the way out. I found a press release that basically said that AT&T signed with Stingray for "3-5 years." Stingray, in fact, tried to purchase Music Choice. I had the pleasure to interact with a U-Verse TV manager who stated that Stingray was better than Music Choice (in as many words). Yeah, okay! It could be a ploy to get a better rate for MC but I do...
Stranger things have happened but I really don't know how much of this "we are negotiating with Music Choice" I believe. Last Fall, the Stingray app was added and I should have known then that MC could possibly be on the way out. I found a press release that basically said that AT&T signed with Stingray for "3-5 years." Stingray, in fact, tried to purchase Music Choice. I had the pleasure to interact with a U-Verse TV manager who stated that Stingray was better than Music Choice (in as many words). Yeah, okay! It could be a ploy to get a better rate for MC but I do...
Nov 18, 2014
SheriSTL Nov 18, 2014
U-verse Forums •
826826 views
• 1111 replies
Solved
View solution
View solution
02-18-2015
5
Hi @tjperez ,
We have received your message and look forward to working with you to resolve this issue.
For others having the problem, try changing from HDMI to component cables to see if that helps.
Also, I was able to digup SheriSTL's case notes, and they were able to resolve the issue by doing a non-destructive recovery. You can do so by:
Unplug the receiver or DVR power cord from the wall or back of the box.
Wait 10 seconds.
Plug in the receiver and DVR.
When three white dots appear on the screen, unplug the receiver/DVR again.
Repeat this process two more...
Hi @tjperez ,
We have received your message and look forward to working with you to resolve this issue.
For others having the problem, try changing from HDMI to component cables to see if that helps.
Also, I was able to digup SheriSTL's case notes, and they were able to resolve the issue by doing a non-destructive recovery. You can do so by:
Unplug the receiver or DVR power cord from the wall or back of the box.
Wait 10 seconds.
Plug in the receiver and DVR.
When three white dots appear on the screen, unplug the receiver/DVR again.
Repeat this process two more...
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