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dwinth joined the community on February 9, 2009
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dwinth joined the community on February 9, 2009
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Featured
Community Blog •
789789 views
• 00 replies
Feb 5, 2015
Lilybell2 Feb 5, 2015
Wireless Forums •
13,16213K views
• 118118 replies
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02-10-2015
0
Hello! @Lilybell2 Thanks for posting your connectivity concerns. Sorry to hear you’re having issues with the Wi-Fi connectivity.
AT&T is working with Samsung to identify a root cause and fix for this issue.
The issue appears related to Smart Switch; you'll want to attempt to clear this by unchecking the Smart network switch for now.
Go to Settings>Wi-Fi>Smart network switch
Remove the mark in the checkbox.
We apologize for any inconvenience this has caused.
Charise
Hello! @Lilybell2 Thanks for posting your connectivity concerns. Sorry to hear you’re having issues with the Wi-Fi connectivity.
AT&T is working with Samsung to identify a root cause and fix for this issue.
The issue appears related to Smart Switch; you'll want to attempt to clear this by unchecking the Smart network switch for now.
Go to Settings>Wi-Fi>Smart network switch
Remove the mark in the checkbox.
We apologize for any inconvenience this has caused.
Charise
Mar 5, 2015
lagenour Mar 5, 2015
U-verse Forums •
6060 views
• 33 replies
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03-05-2015
0
Hi @lagenour
We can assist you with this request. At this time the only newer model gateway that can support all 3 U-verse services with the 802.11n Wireless capability is the Motorola NVG589. It does require a technician install, we no longer have an option to send them to customers as a self-install but, if that sounds alright with you then I'll just need to gather your account info via Private Message and we can move forward from there. Thank you!
- MorganCS- ATTU-verseCare
Hi @lagenour
We can assist you with this request. At this time the only newer model gateway that can support all 3 U-verse services with the 802.11n Wireless capability is the Motorola NVG589. It does require a technician install, we no longer have an option to send them to customers as a self-install but, if that sounds alright with you then I'll just need to gather your account info via Private Message and we can move forward from there. Thank you!
- MorganCS- ATTU-verseCare
Nov 18, 2013
Blackjack II Nov 18, 2013
Wireless Forums •
58,71458K views
• 907907 replies
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03-27-2014
0
Hello, everyone!
Customers who have an AT&T Samsung Galaxy Note 3 began to receive the latest version of Android 4.4 KitKat today.
For more information, please click on the link below.
Android 4.4 KitKat
-Mariana
Hello, everyone!
Customers who have an AT&T Samsung Galaxy Note 3 began to receive the latest version of Android 4.4 KitKat today.
For more information, please click on the link below.
Android 4.4 KitKat
-Mariana
Mentor
Oct 19, 2013
reichmaj Oct 19, 2013
U-verse Forums •
46,49346K views
• 8383 replies
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03-05-2015
0
I have now purchased a new router that has a faster WIFI that handles all of my WIFI devices with faster delivery. It is a Netgear Nighthawk AC1900 Smart WiFi Routher. Easy to install and bring online. It delivers faster Internet to all of my wireless devices. It has the older wifi 2.8gh and the faster 5gh. This obviously was better than waiting on AT&T to contact me about changing out my older router that was installed several years ago when I signed up with Uverse Internet.I think this is the best way to inprove your wifi speed. It even gave me a better signal ...
I have now purchased a new router that has a faster WIFI that handles all of my WIFI devices with faster delivery. It is a Netgear Nighthawk AC1900 Smart WiFi Routher. Easy to install and bring online. It delivers faster Internet to all of my wireless devices. It has the older wifi 2.8gh and the faster 5gh. This obviously was better than waiting on AT&T to contact me about changing out my older router that was installed several years ago when I signed up with Uverse Internet.I think this is the best way to inprove your wifi speed. It even gave me a better signal ...
Mar 3, 2015
Yevrag35 Mar 3, 2015
U-verse Forums •
257257 views
• 1313 replies
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03-04-2015
5
Just an update, a technician came out today right at the beginning of the appointment window (gotta like that), and diagnosed the problem. He said that there was a bridge tap down the line that was causing the downstream interference (at 540ft). So, the more we used the line, the more interference we got. He scheduling a outside line tech to come inspect the line probably within the next day or two. Thanks for everybody's help, and I'm glad to know what is causing the issue at least. We'll see what happens in the next couple of days.
Just an update, a technician came out today right at the beginning of the appointment window (gotta like that), and diagnosed the problem. He said that there was a bridge tap down the line that was causing the downstream interference (at 540ft). So, the more we used the line, the more interference we got. He scheduling a outside line tech to come inspect the line probably within the next day or two. Thanks for everybody's help, and I'm glad to know what is causing the issue at least. We'll see what happens in the next couple of days.
Mar 5, 2015
Mar 2, 2015
CocoaNeighbors Mar 2, 2015
U-verse Forums •
355355 views
• 1010 replies
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03-05-2015
0
Stranger things have happened but I really don't know how much of this "we are negotiating with Music Choice" I believe. Last Fall, the Stingray app was added and I should have known then that MC could possibly be on the way out. I found a press release that basically said that AT&T signed with Stingray for "3-5 years." Stingray, in fact, tried to purchase Music Choice. I had the pleasure to interact with a U-Verse TV manager who stated that Stingray was better than Music Choice (in as many words). Yeah, okay! It could be a ploy to get a better rate for MC but I do...
Stranger things have happened but I really don't know how much of this "we are negotiating with Music Choice" I believe. Last Fall, the Stingray app was added and I should have known then that MC could possibly be on the way out. I found a press release that basically said that AT&T signed with Stingray for "3-5 years." Stingray, in fact, tried to purchase Music Choice. I had the pleasure to interact with a U-Verse TV manager who stated that Stingray was better than Music Choice (in as many words). Yeah, okay! It could be a ploy to get a better rate for MC but I do...
Nov 18, 2014
SheriSTL Nov 18, 2014
U-verse Forums •
821821 views
• 1111 replies
Solved
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02-18-2015
5
Hi @tjperez ,
We have received your message and look forward to working with you to resolve this issue.
For others having the problem, try changing from HDMI to component cables to see if that helps.
Also, I was able to digup SheriSTL's case notes, and they were able to resolve the issue by doing a non-destructive recovery. You can do so by:
Unplug the receiver or DVR power cord from the wall or back of the box.
Wait 10 seconds.
Plug in the receiver and DVR.
When three white dots appear on the screen, unplug the receiver/DVR again.
Repeat this process two more...
Hi @tjperez ,
We have received your message and look forward to working with you to resolve this issue.
For others having the problem, try changing from HDMI to component cables to see if that helps.
Also, I was able to digup SheriSTL's case notes, and they were able to resolve the issue by doing a non-destructive recovery. You can do so by:
Unplug the receiver or DVR power cord from the wall or back of the box.
Wait 10 seconds.
Plug in the receiver and DVR.
When three white dots appear on the screen, unplug the receiver/DVR again.
Repeat this process two more...
Jan 15, 2013
erick_m Jan 15, 2013
U-verse Forums •
9,5409540 views
• 44 replies
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01-15-2013
0
If you have an ATT Yahoo account you can change it by following the instructions in this article:Email Password Change or ResetIf it's a yahoo account linked to your ATT account, then when you change the password to the ATT email account the Yahoo account is linked with, it will change the password on both.If it's just a Yahoo account not linked to ATT in any way, you can do the following:To change the password on your Yahoo! account:Go to Yahoo!'s password change tool.Enter the Yahoo! ID and password credentials for the account you're changing. Note: For enhanced sec...
If you have an ATT Yahoo account you can change it by following the instructions in this article:Email Password Change or ResetIf it's a yahoo account linked to your ATT account, then when you change the password to the ATT email account the Yahoo account is linked with, it will change the password on both.If it's just a Yahoo account not linked to ATT in any way, you can do the following:To change the password on your Yahoo! account:Go to Yahoo!'s password change tool.Enter the Yahoo! ID and password credentials for the account you're changing. Note: For enhanced sec...
Mentor
Mar 5, 2015
motionmow1 Mar 5, 2015
U-verse Forums •
6868 views
• 22 replies
Solved
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03-05-2015
0
motionmow1 wrote:
looks like i need to talk to a rep about either canceling of service or correcting my service billing. tried using online chat with no success. signed up for bundle of u300 + highest speed internet. charging me for u450. called last month and billing was adjusted with 25.00 credit but did not change for this months billing. anyone else having this problem. chat offered me the same billing i have for the u450 but i do no want this.
Contact ATT Customer Care on the link in my signature.Send them a private message, on this link, and they should b...
motionmow1 wrote:
looks like i need to talk to a rep about either canceling of service or correcting my service billing. tried using online chat with no success. signed up for bundle of u300 + highest speed internet. charging me for u450. called last month and billing was adjusted with 25.00 credit but did not change for this months billing. anyone else having this problem. chat offered me the same billing i have for the u450 but i do no want this.
Contact ATT Customer Care on the link in my signature.Send them a private message, on this link, and they should b...
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