Wireless Account & Billing

​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​I just got out of the hospital. I’m 72 and disabled. It’s been over 24 hours since me or my family have been able to call anyone regarding my care. Paid $308.39 through my bank:​ ​transferred from wireless to U-verse back to wireless and then back to U-verse, s

Charged $238 for accidentally making an International call Generally I use other apps to make international calls. On March 17th, I have made a 40min call to a friend in China without realizing what i was doing. I did not have a international calling plan at that time. Is it possible to a

I am having the exact same problem as this poster: Our Business Account has been flagged for fraud We have a Wireless business account with ATT. After trying to upgrade some of the lines to newer devices, our account has been flagged for potential fraud by the Fraud Department. Ne

I paid off my phone in the amount of 1391(not sure why so high) but I paid and I was told my phone would be unlocked instantly. That never happened, called the next day, was told 24-48 hours. I then called back and was told the same thing. 1 week later I called again and was told that since service

My wife and I are going to Italy and I was planning o. Using international day pass, but my daughters phone is also on my account and she is not going. Will I be charged international day pass for all 3 phones?

Where can I mail or email a formal complaint letter to for AT&T Wireless Service?

Carlton from ATT social media kindly reached out to me and promised an immediate credit to my bill. It's been 48 hours and my account has still not updated to show the credit. The same balance is showing. I shared I had a combined bill (landline, dsl, cells) and I am sure this is the issue. But I re

So our growing business has over 100 devices from our two accounts since last year. As of current, I have to call to order devices and the process takes forever. However, we're never able to get a breakdown of our bill but we can see it on our statement. When we go to the website, it just shows us a

I dropped off my upgrade return phone at USPS post office using the ATT supplied return label. I forgot to note the tracking number. Att claims they did not receive the return phone and charged me $575. I have been with ATT for 15yrs and never had a problem before. After calling customer service and

Two questions: Will use of a Wi-Fi connection to check email or sent texts trigger any phone charges if my phone is in airplane mode (i.e., no cellular, no roaming)?  But "Wi-Fi" calling will trigger separate charges, right?  

My work ID doesn't have a logo so they won't accept it. What other proof can I provide?

I lost my usage access when we opened new account under my husbands name. I would like to receive paper copies of previous text and call usage.

Do you have any suggestions on how to cancel my account? I've thoroughly searched both the app and website, but haven't been able to find a way to do so.

I paid off my phone in the amount of 1391(not sure why so high) but I paid and I was told my phone would be unlocked instantly. That never happened, called the next day, was told 24-48 hours. I then called back and was told the same thing. 1 week later I called again and was told that since service

I switched from a grandfathered plan to the new unlimited plan. On my first bill I see that the total for my Federal Universal Service Charge, State Gross Receipts Surcharge, County Sales Tax - Telecom and PA State Sales Tax - Telcom has increased from 2.03% of my total for plan, equipment and add o