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Wireless Billing

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Worst customer service

ATT has the WORST curstomer service I have ever experienced. I help my elderly parents with their monthly payments and recently they cut their service

 posted 

8 months ago

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Last response by 

kenny  

an hour ago

Questions

497

24

Accepted Solution

My Service Was Shutoff (again) and this time it’s not my fault

My account was suspended around a week ago, I spoke with at around last Thursday to Tanecia S in order to fix the problem. We settled on me making a w

 posted 

7 hours ago

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Last response by 

fr211 

an hour ago

Questions

19

13

0

Teacher discount never applied

This is the 3rd billing cycle and still no discount. We are paying over $40 more than promised a month because of this. We switched to att hoping to s

 posted 

19 hours ago

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Last response by 

ATTHelp 

2 hours ago

Questions

13

2

0

AT&T Next Trade In Promo

I shipped back 2 iPhone XS Max after I received my 2 iPhone12 Pro Max via USPS using the return label provided. I tracked it recently and it says it i

 posted 

19 hours ago

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Last response by 

ATTHelp 

3 hours ago

Questions

15

1

0

Terrible Customer Service in Chat

I have a problem with my bill (different and more expensive change than was explained to me over the phone) and I spent almost 2 hours on chat trying

Questions

5

0

0

USPS Lost My Returned Device using AT&T Return Label

I dropped off a phone at USPS I needed to return to AT&T using their pre-paid return label that I was instructed to use. It's been 4 months and AT

 posted 

7 hours ago

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Last response by 

Constuctive 

5 hours ago

Questions

8

1

0

Formal Complaint - Last Call for HELP!!!

This is my last call for help! Because I have gotten no where with anyone this morning over the phone or chat. I've tried to contacting ATT regarding

 posted 

6 hours ago

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Last response by 

lizdance40 

5 hours ago

Questions

18

3

0

Accepted Solution

Payment

I have a balance of $373 for my son and my phone. I pay the bill. I am disabled due to severe scoliosis in my back post 2 back surgeries. My son is di

 posted 

7 hours ago

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Last response by 

skeeterintexas 

6 hours ago

Questions

14

2

0

refund

my order was cancelledon 11/03/2020,why haven't i been refunded

 posted 

10 hours ago

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Last response by 

lizdance40 

7 hours ago

Questions

9

2

0

Chat service is a joke

I’ve tried getting a human to response in chat over 15 different occasions with no luck. Every time it says the wait is over 15 minutes and the connec

 posted 

10 hours ago

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Last response by 

lizdance40 

7 hours ago

Questions

12

1

0

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