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Wireless Billing

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International Add On Not showing on account

I purchased the international add on for $35 to be added to my prepaid account. The money was withdrawn from my bank account however it is not showing

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Late Payment Fee

Hello, Wondering if late payment fee is calculated based on the day I've made my payment, or day it is posted to my account? For example, if I pay at

 posted 

6 days ago

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Last response by 

Lockdowncraziness 

6 hours ago

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26

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Promotion for XR Phone not honored.

I went to an ATT store in March and bought an IPhone 11, added a line and Signed up for the XR Promotion for 1.99 a month. The sales clerk said everyt

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12

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I've been lied to, hung up on, and told I'm out of luck. Now I am stuck with the bill. Posting this AFTER 10 months of dealing with this.

In November 2019 I opened four lines of service with AT&T at a physical store location. I got four "free" phones (you get charged monthly but cred

 posted 

12 hours ago

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Last response by 

rcbarr2020 

8 hours ago

Questions

28

3

Can not get help with our promised discount

We recently switched to AT&T from Verizon in July 2020. I was promised the first 3 months free service if I opened a Business Account, which i did

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10

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Promotion not being applied to my bill

I added a line to my account that already had two lines. With the new line, I used the promotion to pay only $5/month on my iphone XR and to get my ac

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26

3

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Was outside the country but had autopay on for 10 months.

Hi,   I was outside the country but had autopay on through my debit card. Now, I see that I have paid $44.45/month for 10 months and have lost

 posted 

12 hours ago

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Last response by 

MicCheck 

10 hours ago

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14

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Why am I speaking to someone that is contracted out by AT&T when I call the AT&T number provided?

I spent 3 hours yesterday on the phone thinking I was speaking to an individual employed by AT&T when in fact, I had been bounced around between t

 posted 

18 hours ago

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Last response by 

MicCheck 

10 hours ago

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11

2

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Trade In Phones Not Being Credited on Bill

We traded in 3 phones in February of 2020 at our local AT&T store due to a promotion that was running. The promotion was a free iPhone 11 with th

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7

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Device unlock request is taking well over 48 hours

I have an unlock-eligible device that I submitted through the unlock request portal, but it's taking longer than 48 hours. Is there a way to escalate

 posted 

14 hours ago

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Last response by 

9mmkungfu 

11 hours ago

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5

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