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Wireless Billing

Wireless Billing

Learn all about about your wireless bill, usage, and payments.

17.8K

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Representative outright lied about charges

When I activated my account for a hotspot device only the agent told me the plan I was signing up for was unlimited and that speeds would slow down af

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Misinformation from AT&T customer service rep about prorated refunds

I was thinking about switching to a different carrier, and called the AT&T loyalty department to see if they can find a cheaper plan that worked f

 posted 

3 hours ago

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Last response by 

28 minutes ago

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Unauthorized payment

How do I stop the "auto pay" from taking money from my credit card for an old number I NO LONGER USE? This has been going on for the last 6 months.. H

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Cancelled AT&T wireless but can't get pro-rated refund

On June 9, 2020, my AT&T wireless account for two lines was terminated and transferred to another provider. The pay period 5/29 thru 6/28 was paid for

 posted 

5 days ago

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Last response by 

an hour ago

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37

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Trade-In Issue

I am having kind of similar problem I did a trade and mail back my phone back in April 23rd til this day they have not received it and are charging me

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Free phone scam

Scam! Why are you charging me for a phone that was free with the purchase of another! Constant problems with at&t!!!!I want this fixed!

 posted 

a year ago

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Last response by 

2 hours ago

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574

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Automatic Draft

When I set up my account at AT&T store I set up automatic draft. I don’t want to pay my bill twice. Can you check on that?

 posted 

3 hours ago

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Last response by 

2 hours ago

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4

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Call log

We have been on the account for this time. If you looked at mine and the other user our data calls and text have been logged for everything

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International calls

How do I prevent or block international calls? I have an international call on my bill that wasn’t made and am concerned it was fraud and want to prev

 posted 

13 hours ago

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Last response by 

6 hours ago

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4

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Waiving Data Overages

AT&T announced they are waiving data overages through June 2020. I applied for this waiver through the AT&T website. It’s been three billing

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