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Wireless Billing

Wireless Billing

Learn all about about your wireless bill, usage, and payments.

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Returned Phone and AT&T Won't Give Me Credit

I returned a phone with the return label in the AT&T box. They say it hasn't been returned to their warehouse and will not credit my bill. I am so u

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Yesterday at 7:53 PM

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Last response by 

Today at 6:07 AM

ATnT poor customer service with returns

I have returned an iPhone 11 Pro Max (ATnT contract phone) right after getting a better deal from Verizon. I got the phone through Walmart and I have

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Yesterday at 11:08 PM

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Last response by 

Today at 3:53 AM

Accepted Solution

Official Solution

Missing Your BOGO Credits?

​One of the biggest problems we see on these forums goes something like this: "I bought two phones and they were supposed to be BOGO, but I'm being ch

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9 months ago

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Last response by 

Today at 3:09 AM

Deceived and lied to

On Jan 2nd my husband contacted customer loyalty to see if we could get any good deal to upgrade a couple of our phones. He spoke with Phil who said

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Today at 2:35 AM

Received error when updating wireless billing email address

I received the following error when attempting to add a billing email address to go paperless: We cannot find a match for the information you entered.

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Today at 2:13 AM

Unable to use my cellphone on ATT 94524 maintenance has down

When do Supervisors return calls?When does tech support follow up after resetting my phone to network failed everyday but technical support failed to

 posted 

Today at 1:53 AM

13 txt total back and forth with a # detailed call log shows 27

I have 13 messages total between my # amd another. The detail call log shows it as 27 total messages. None of the messages from me are over 160 charac

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Today at 1:42 AM

Prepaid does not work at all

So about a week ago, I started a new wire in AT&T with 50$ prepaid on the offline shop. However, my account still says that I have to pay 50$ to start

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2 days ago

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Last response by 

Yesterday at 11:09 PM

WHY MY FIRST BILL SO (Edited per community guidelines) HIGH????!

I NEED HELP!!! Why is my first bill so (Edited per community guidelines) high? I BROUGHT MY OWN (Edited per community guidelines) PHONE AND YALL CHARG

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Yesterday at 5:46 PM

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Last response by 

Yesterday at 7:17 PM

Help with FRAUD

Someone has opened an account and purchased an iPhone 11 in my name and at my address. I have been on hold with fraud for over 4 hours. Can you help

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Yesterday at 6:42 PM

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Last response by 

Yesterday at 6:56 PM