December 2019 we got promised new iPhone 11s with a trade in of iPhone 6S or newer. We traded in three iPhone 6S, got three iPhone 11. First bill, c

I went into a store and asked for my bill to be lowered. I paid off a phone that I'm still being charged for! I've emailed, chatted and talked to many

Hello, who do I contact for an ongoing issue that cant seem to be rectified by anyone? Online, I added a line to my wife's plan and agreed upon a pho

I’m being charged between $10-$20 a month for visual voicemail but can’t set it up, because my voicemail was deactivated, because I forgot to setup my

Today marks the second time I've dealt with customer service regarding some HUGE standalone wireless and mobile data charges that occurred within a 10

Dear AT&T Team, Here I am creating new request as requested by @rameses to create new ticket to resolve issue with BOGO offer. Here is the original po

I have been waiting since November of 2019 to receive a credit to my account for a phone that was under warranty and mailed back. Initially the phone

I purchased a new phone via the AT&T Next program and had it shipped directly to me(not store pickup) and I was charged a $60 sales tax. I live in a s

I upgraded a line...Paid a fee...I Live chatted with AT&T to make sure that I did not need to return the phone. The agent assured me it was paid off a

Have others been surprised by unauthorized in-flight wireless charges from AT&T? I got charged $128 for in-flight wireless on a Lufthansa flight from