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Wireless Billing

Wireless Billing

Learn all about about your wireless bill, usage, and payments.

20.7K

A
$700 Trade-in credit never received!!!

Someone please help!!! I sent in two phones back in October 2020 for the iPhone 12 trade-in program. It's going on 9 months, and I still have not received my trade-in credit.   What do I do at this point?

Questions

37

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Paying 2x everything for 1 device, 2x activation 2x taxes at checkout 2x monthly , what body do I need to talk to have them investigate

I’m so tired of explaining this and wasting my time I’m just going to copy & past my Reddit post about my issue. going to copy and paste my post on Reddit as I explained it about the best I can there. Am going to include the link to the original  and I’ll put screen shots Im so tired of tr

Questions

6

1

0

Issue with the Hotspot billing

I added a hotspot to my account about 3 years ago. It was $20 per month. ATT sent me a box and I had unlimited access. My bill for this month was $913. I have autopay and this amount was taken from my checking account. I normally pay around $320 per month. I called and ATT said that I want why over

Questions

8

0

0

account suspended for non payment

A girl I work with had had her service suspended for non payment several months in a row. Even though she never pays it every month after about a week of no service she gets it back (data and all!). Her bill keeps going up, she keeps not paying, but only goes without service for a few days each mont

Questions

19

3

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Wrong account type, billed for a phone that I was told was free, just everything wrong.

So because AT&T's website has always been a pain to navigate, I've only actually poked around it once or twice in the past few years, but I just noticed just how much is wrong with my account. A few years ago I switched from a prepaid account to a proper account, with the sales reps telling me

Questions

11

5

0

How do I pay off my phone? How do I find out what I owe on it?

How do I pay off my phone? How do I find out how much I owe on the phone?

Questions

13

2

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Continuing bill issue retention dept

I have been promised a $50 credit. It had manager approval. I paid balance and $50 credit has been reversed twice. 7 phone calls and hour on phone. I’m ready to leave at&t

Questions

11

2

0

Accepted Solution

Closed

Billing Dispute

I was with AT&T for 7 years and never made a late payment and always on time with autopay. I bought several devices and always paid them off. My dispute started on March 14. My billing cycle I’m disputing is for March 23-April 22. My auto-payments were always paid on the 11th of each month halfway t

Questions

93

4

0

Closed

Looking to file a complaint with FCC and BBB

I am looking to file a complaint against AT&T to the FCC and/or BBB regarding deceptive billing practices in addition to extremely poor customer service. I have been promised credits that I have not received, hung up on multiple times and it seems that AT&T call center agents lack common sense, comp

Questions

287

3

0

Trade in iphone over a year ago, assured my account would be credited ,

Over a yesr ago i came from tmobile , new account,, traded in my iphone 8 plus in perfect condition . Was suppose to receive a $800 credit . A few months passed was on the phone several times , several diff Att reps. Telling me my phone was never sent to att. I had post office reciepts. And tracking

Questions

16

2

0

Closed

POOR CUSTOMER SERVICE

My Canada plan was droppped by AT&T..was not notified. Therefore inenvertantley billed for long distance charges. Spoke with numerous international credit techs that promised over the phone to help me. AT & T Promised to call back NO ONE FROM TECH SUPPORT RETURNED MY CALL. Spoke with over eight diff

Questions

214

8

0

Accepted Solution

Official Solution

Worst customer service

ATT has the WORST curstomer service I have ever experienced. I help my elderly parents with their monthly payments and recently they cut their service without any reason! The bill was charged to my account, the balance was 0 and they cut my fathers cell phone service during a global pandemic. The on

Questions

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