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Wireless Billing

Wireless Billing

Learn all about about your wireless bill, usage, and payments.

15.2K

Still getting charged for bogo

Went to upgrade one of my lines in July 2019, they talked me into getting 2 phones because they had the bogo promotion going on... I expected 2-3 mont

 posted 

Today at 5:58 AM

Honoring offers

I added a line and purchased a new phone in Sept. 2019. I was offered a BOGO, had a line already on the account that could use an upgrade, so I accept

 posted 

Today at 1:15 AM

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Last response by 

Today at 3:22 AM

Elder abuse

At and t took $645.22 from my elderly mother's bank account when she cancelled her service. She was at the pharmacy trying to pay for her medications

 posted 

Today at 12:32 AM

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Last response by 

Today at 3:17 AM

International Day Pass Surcharge

I purchased International Day Pass on Dec 29 when I travelled overseas. I did received a confirmation text, but this Day Pass somehow was not added i

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Yesterday at 2:46 PM

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Last response by 

Yesterday at 9:35 PM

Free iPhone 11? When? $200 gift card? Only when I asked where it was.

December 2019 we got promised new iPhone 11s with a trade in of iPhone 6S or newer. We traded in three iPhone 6S, got three iPhone 11. First bill, c

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6 days ago

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Last response by 

Yesterday at 7:46 PM

Line addition disaster setup

Hello, who do I contact for an ongoing issue that cant seem to be rectified by anyone? Online, I added a line to my wife's plan and agreed upon a pho

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2 days ago

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Last response by 

Yesterday at 4:23 PM

Warranty Phone Credit

I have been waiting since November of 2019 to receive a credit to my account for a phone that was under warranty and mailed back. Initially the phone

 posted 

3 days ago

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Last response by 

2 days ago

BOGO Offer Issue : Filing Written Complaint

Dear AT&T Team, Here I am creating new request as requested by @rameses to create new ticket to resolve issue with BOGO offer. Here is the original po

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3 days ago

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Last response by 

2 days ago

Wireless billing codes

I’m looking on my bills and my online usage and there’s some codes that keep popping up I looked in the short code directory I tried to text the numbe

 posted 

2 days ago

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Last response by 

2 days ago

Spring mobile through AT&T does anybody know it’s spring mobile is

Spring mobile through AT&T does anybody know it’s spring mobile is I found it on our bank statement and I have no idea what it is I tried to look it u

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4 days ago

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Last response by 

2 days ago