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Wireless Billing

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worst customer service becoming toooo normal

Could not get a Customer Service Agent - a Breathing body on the phone unless a new plan or phone was needed purchased had to drop a few of the lin

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Worst customer service

ATT has the WORST curstomer service I have ever experienced. I help my elderly parents with their monthly payments and recently they cut their service

 posted 

7 months ago

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Last response by 

theebassclan 

16 minutes ago

Questions

385

22

Restore BOGO credits

I mistakenly paid off a line I was getting BOGO credits on. How do I get my $249.99 back and the -$31.25 in credits for 17 months to resume?

 posted 

4 hours ago

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Last response by 

sandblaster 

3 hours ago

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8

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unpaid balance linked to your device

I recieved an email with the following meesage... unpaid balance linked to your device how can I find how much is owed to pay it?

 posted 

3 days ago

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Last response by 

ATTHelp 

3 hours ago

Questions

10

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Enhanced Recovery SCAM ATT Mobility on credit report

I have a collection on my credit report that stemmed from ATT when I switched to Verizon. I had the account disputed and it transferred to a differen

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7

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0

Not getting my credit for s20 upgrade

I have been trying for 7 months to get a $10 per month credit for getting a s20 upgrade. No one seems to be able to help me! I have 2 cell phone lines

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7

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How can I view the numbers that have been called to or from?

I'm looking for a detailed report of the calls that were made from my phone and calls received. This used to be available but I can't find it now.&nb

 posted 

4 days ago

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Last response by 

ATTHelp 

5 hours ago

Questions

8

1

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Erroneous billing for returned phone

I have tried at least 8 times to get erroneous installment charges for a returned iPhone removed from my account! I’ve dealt with hour-long hold times

 posted 

6 hours ago

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Last response by 

sandblaster 

6 hours ago

Questions

11

1

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Free iPhone 12 option with service change

Hello I chose to send in my iPhone 8 for trade in for an iPhone 12. I also changed my service to unlimited. Why am I still being charged for the insta

 posted 

4 days ago

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Last response by 

ATTHelp 

7 hours ago

Questions

23

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Major billing issue involving AT&T Unified Billing with DirecTV involving previously paid NeXT installment plans

Trying to find a way to forward my issue for proper resolution. I was on a call yesterday for 2 hours and 54 minutes.  Please help!

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3

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