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Wireless Billing

Wireless Billing

Learn all about about your wireless bill, usage, and payments.

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billing

I went into a store and asked for my bill to be lowered. I paid off a phone that I'm still being charged for! I've emailed, chatted and talked to many

 posted 

Today at 4:25 AM

Accepted Solution

Official Solution

Visual voicemail

I’m being charged between $10-$20 a month for visual voicemail but can’t set it up, because my voicemail was deactivated, because I forgot to setup my

 posted 

4 days ago

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Last response by 

4 days ago

Accepted Solution

Official Solution

Overage charges and customer service lies

Today marks the second time I've dealt with customer service regarding some HUGE standalone wireless and mobile data charges that occurred within a 10

 posted 

5 months ago

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Yesterday at 11:59 PM

BOGO Offer Issue : Filing Written Complaint

Dear AT&T Team, Here I am creating new request as requested by @rameses to create new ticket to resolve issue with BOGO offer. Here is the original po

 posted 

Yesterday at 11:27 PM

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Yesterday at 11:40 PM

Warranty Phone Credit

I have been waiting since November of 2019 to receive a credit to my account for a phone that was under warranty and mailed back. Initially the phone

 posted 

Yesterday at 8:40 PM

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Yesterday at 10:17 PM

Sales Tax

I purchased a new phone via the AT&T Next program and had it shipped directly to me(not store pickup) and I was charged a $60 sales tax. I live in a s

 posted 

5 months ago

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Last response by 

Yesterday at 9:08 PM

Charged for a non-returned phone after being told I did not have to return it :(

I upgraded a line...Paid a fee...I Live chatted with AT&T to make sure that I did not need to return the phone. The agent assured me it was paid off a

 posted 

Yesterday at 1:11 AM

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Last response by 

Yesterday at 6:40 PM

Accepted Solution

Official Solution

Unauthorized in-flight wireless charges

Have others been surprised by unauthorized in-flight wireless charges from AT&T? I got charged $128 for in-flight wireless on a Lufthansa flight from

 posted 

2 years ago

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Last response by 

Yesterday at 3:37 PM

Data Throttling Refund - Originally showed +$130.00 Credit On my Account! NOT ANYMORE!

With the data throttling refund, on 2/4 my account showed a refund of +$130.00. I was surprised by the amount and happy to see and assumed I didn't ne

 posted 

2 days ago

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Last response by 

Yesterday at 3:21 PM

Accepted Solution

Why I am Getting Billed for "Free" Phones?

We got a deal, free iPhone 8s, with only tax. We paid the tax, but I am receiving bills with phone installment charges.  Phones are showing installmen

 posted 

2 months ago

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Last response by 

Yesterday at 4:56 AM