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elswerks_rws1's profile

2 Messages

Wednesday, April 24th, 2024 8:40 PM

November new line promotion

I am trying to find out what the promotion was to add a new line and purchase a new iPhone 14, from around November 12?

ACE - Sage

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117.7K Messages

30 days ago

Promotions in November of 2023 whether you or new or existing would have had similar requirements:

1.  An unlimited data plan with a base price for one line of $75 or more. (  Value Plus plan or metered plans did not qualify for phone promotions)

2.   You would have to purchase a phone on installments. 

3.  You would have to trade in a qualifying phone -OR-  meet all of the qualifications of a "no trade-in required" offer 

Changing to a plan that did not qualify, paying off your installments early would have voided this offer 

Employee

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13 Messages

29 days ago

On November 12th, 2023, the iPhone 14 was offered at $10.99 per month (16.99 w/ NextUP) for the 128GB Model and $15.99 (21.99 w/ NextUP), but like previously mentioned there are some limitations to those offers:

  • Must be on a qualifying Unlimited Plan (unless you're on a business account ;)
  • Must on an 36 month Installment Plan

If you are concerned you got the phone at that time and you are not receiving the credits there are a couple things to consider first:

  • If you cancelled a line within 90 days of adding a line or doing the upgrade, the promotion goes away and the phone returns to retail value.
  • Last November, if you were on the Value Plus Unlimited Plan, it would not have qualified for the offer on the iPhone 14
  • If you were on an older plan and changed to Unlimited, it must have been at time of purchase or within 14 days, and you cannot change off of an eligible plan and still receive credit. 
  • If you pay off the device early, you forfeit the remaining device credit.

ACE - Expert

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14.3K Messages

29 days ago

  • If you were on an older plan and changed to Unlimited, it must have been at time of purchase or within 14 days, and you cannot change off of an eligible plan and still receive credit. 

Unless something has changed recently, you have 30 days to change to a qualifying plan.

  • If you pay off the device early, you forfeit the remaining device credit.

If you pay off the device using the app, the promo isn't forfeited. Bringing an employee into the mix can void the remaining credits.

Employee

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13 Messages

28 days ago

Hey @MicCheck,

I went ahead and double checked the statements above, and my original post is correct, though I can see where they may be some confusion.

To be eligible for non-trade in promotions, the line must be on a qualifying unlimited plan (except for Business Accounts, where the plan does not matter), and if the plan is ineligible, the account holder has 14 Days (The Return Period for Devices) to correct it. However, say someone has a phone for ten months, and then changes to a plan that is ineligible, there is then a 30-Day window to change back before the credits stop.

As per paying the device off early, it doesn't matter how you pay it off, early payoffs will void trade-in promotions or other promotional credits. Let's use the iPhone 14 for example, which is currently (as of writing) marked down to $5.99 per month, and over 36 months comes out to about $215.64. 

When you finance the device, you are not financing the iPhone at $5.99, you are financing it at the retail price of $20.28 per month, and receive a credit each month to bring the cost down to the promotional level. If you pay the device off at any point, you are paying off the remainder of the amount financed (which in this case is roughly $730). If you look at a bill with any of these promotions you will see them included in the "Activity since last bill" section, and are labeled "X of 36," but below (or beside in the summary) these promotional credits you will see a full device installment price.

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