AT&T PREPAID
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Learn all about about your wireless bill, usage, and payments.
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Elite: While you can't add Elite anymore, I included information on the differences so you could do calculations on adding lines to your plans. Priority: Premium and Elite are at a higher priority than Extra, Starter, and all other AT&T consumer plans (even fixed data plans). This is not a pub
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I used my online account to compare plans and switched 7 lines to the new plan that showed 30.99 as the price per line ( going off of a no longer offered plan) and then once I actually switched and agreed to the terms and ATT sent the bill summary they all show at 35.99 per line. I wouldn't have sw
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Spoke to customer service who said I needed to call loyalty. I called the# provided and spoke with someone for 55 minutes only not to be resolved only to find out it was still customer service. I'm so tired of getting the run around and feeling as though at&t is trying to scam me. Does any know
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Hello, I am reaching out to share a troubling experience with AT&T’s billing and customer service, and to seek advice on how to resolve this issue. I have been a loyal AT&T customer for over 12 years and have consistently used their services during my military deployments. I won't disclose s
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Hi, I checked my bill this month, and it was double from what it was last month. It seems I was: -Charged an Upgrade Fee. I've already made that payment when I purchased the phone in-store. -What is AT&T Next Up(SM) - phone upgrade feature? Thank You,
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ATT is at it again, had another 5 dollar increase on top of the 10 dollars after I cancelled my bank account due to their lack of security.
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Pitney Bowes Stole My iPhone Return.. Tracking number show it sat at USPS for a long time. Tracking shows it was picked up weeks later by Pitney Bowes Agent. Several more weeks later we received a Return Received email which AT&T has no record of. AT&T claims phone was never received
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Back in October 2023 an agent changed my plan which I was grandfathered into without my consent and now I can’t get it back. It’s costing me 25% more each month and no one at AT&T can help not even their managers. Any ideas how to contact sr leadership?
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Took over billing responsibility. I was told by store employee and customer care that phone promo credits we were receiving would transfer but they have not.
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Why is this so hard for ATT? Called ATT yesterday to move billing of my phone from a business account to personal account due to upcoming job change. As a physician, I was cautious doing this- because having the process not go smoothly might make me unreachable by patients/other physicians. I was
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AT&T sold us a cell phone plan with phones after trading in our other phones and were told that we had service in our area. We had very spotty service, dropped calls, garbled talk, they would not work in my truck. Spent $180.00 at the dealership for them to upgrade my bluetooth with no results.
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Anyone aware of long distance charges appearing on their wireless bill without their knowledge? I was charged an extra $200 for some call I apparently made to Italy for 43 minutes. I pleaded with customer service that I did not make that call and despite my plea asking for the benefit of the doubt,
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I need to file a complaint with corporate. An employee needs to go work for mcdonalds. I want my (Edited per community guidelines)ing money back from a bill i paid and then cancelled 4 days later. They said I would get a refund. Now they say.....oh sorry for you, no refund. Auto payment, been with a
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AT&T U highway robbers! I traded in my iPhone Pro Max 13 with the value of $850. I only had your services for less than 6 months because of the poor connectivity issues and the outages that you had. By the way, I never received a credit for either. Looking back to my paperwork if I leave your se
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When the plan said the usage of data is unlimited is unlimited right? And you don't pay extra if you don't over the limit right? So why did I get charged a 100 dollar or more on my card??
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I am sending this email because I have not been able to reach any customer service representative all day. The hold time is just simply ridiculous. I would have never changed from T-mobile if I knew this was gonna happen to me. My bill increased by $43 this month. I can’t get a live person on the ph
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I traded in a device and got the iPhone 14 in September 2022 while on someone else's account. After that, last year, we transferred billing responsibility and I got an account of my own. I got the value plus plan and then I noticed that my trade-in credits (which were equal to the cost of the device
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