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Wireless Billing

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Upgrade promised free phone

Took advantage of promotion for free Samsung S20 Note with trade in and upgrade third bill still being charged and tossed from department when I call

Questions

7

0

Promotion Credit for Trade in Phones still not issued

I have an issue about my promotional credit not being issued and was escalated to the Manager by sending an email from the AT&T Loyalty Department

 posted 

2 days ago

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Last response by 

Lockdowncraziness 

2 days ago

Questions

8

1

63 code

I am having difficulty finding the reason as to why I have outgoing text messages on my bill to the number 63. There have been 5 in the last three da

Questions

3

0

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Debit Card from AT&T for my refund

Hi. I got a refund via an AT&T debit card (terrible idea in my personal opinion. just send a check). I want to take this money off of my refund

 posted 

4 days ago

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Last response by 

ATTHelp 

2 days ago

Questions

10

1

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who do I contact re: loyalty dept

I was promised that ATT would buy out my TMOBILE contract but they never did. I traded in phones too that I never got credit for. WHO DO I CONTACT? I

 posted 

2 days ago

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Last response by 

sandblaster 

2 days ago

Questions

11

3

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loyalty department

won't give me credit for phones I traded in because of time frame

 posted 

2 days ago

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Last response by 

Constructive 

2 days ago

Questions

7

1

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Billing issue

I have been an ATT customer for 15 years. We pay our bills on time every month. Our bill is around $165 per month for 4 lines unlimited data. We recen

 posted 

2 days ago

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Last response by 

sandblaster 

2 days ago

Questions

11

1

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Data usage curosity

Why am I being charged for data usage almost every day at the rate of $.01? I did add $5.00 charge to cover 50mb of data to my account, yet that is no

 posted 

5 days ago

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Last response by 

lizdance40 

2 days ago

Questions

25

9

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Line transfers

I attempted to transfer billing responsibilities for two lines from our family group plan. It went through the process even showed me what my new bill

 posted 

4 days ago

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Last response by 

ATTHelp 

2 days ago

Questions

9

3

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Payment

Hello, We received an email this month saying our payment was declined but I just looked and saw it went through on my bank account. I just want to

 posted 

2 days ago

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Last response by 

Constructive 

2 days ago

Questions

6

1

0

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