AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Learn all about about your wireless bill, usage, and payments.
25.9K
Accepted Solution
Official Solution
Closed
Pinned
Elite: While you can't add Elite anymore, I included information on the differences so you could do calculations on adding lines to your plans. Priority: Premium and Elite are at a higher priority than Extra, Starter, and all other AT&T consumer plans (even fixed data plans). This is not a pub
Questions
6.5K
14
Accepted Solution
What is the most cost effective plan to use AT&T for international travel? Will be going to Spain/France for upto 6 weeks. Do I buy a burner phone? Buy a new SIM card? Just need some budgeting guidance as i plan to use text, phone and google maps daily.
Questions
2.8K
9
0
Anyone aware of long distance charges appearing on their wireless bill without their knowledge? I was charged an extra $200 for some call I apparently made to Italy for 43 minutes. I pleaded with customer service that I did not make that call and despite my plea asking for the benefit of the doubt,
Questions
45
5
0
Was curious if anyone received the $5 outage credit from back in February? I didn’t have service for most of the day and have not received any credit for that disruption.
Questions
55
7
0
Accepted Solution
Official Solution
Dear AT&T Customer Service, I hope this message finds you well. I am writing to urgently request your assistance regarding my AT&T account, which I requested to cancel and stop auto payment for cellular number (edited as per community guidelines) Despite my request, I have noticed charges
Questions
102
5
0
Accepted Solution
I am sending this email because I have not been able to reach any customer service representative all day. The hold time is just simply ridiculous. I would have never changed from T-mobile if I knew this was gonna happen to me. My bill increased by $43 this month. I can’t get a live person on the ph
Questions
47
6
0
Accepted Solution
Closed
When the plan said the usage of data is unlimited is unlimited right? And you don't pay extra if you don't over the limit right? So why did I get charged a 100 dollar or more on my card??
Questions
43
6
0
5 months in a row problem with billing and each time need call to the support to resolve it... each time bill is going up. each time 2-3h on the phone and still problem is here! Called last time to the loyalty team and spoke with supervisor! she just drop a call - no call back! DO NO TRUST sales and
Questions
68
10
Accepted Solution
Not travelling, but get texts from Canadians while I am in Arizona. Do I get charged if I do not answer while I am off wifi?
Questions
20
1
0
I am curious if others have encountered a similar issue: 1. Scheduled online to pay my bill in full on the due date. No problem in getting that set; AT&T generated a confirmation number. 2. Due date passes by 7 days, I learn that the transaction wasn't executed. AT&T charg
Questions
33
2
0
Accepted Solution
Official Solution
Closed
We requested the international day pass to be added to one phone line in September 2022 for 30 days while abroad. It was added but only charged for a few days. The rest of the days traveled was charged for roaming minutes even though the phone had roaming OFF. Airplane mode was also turned on. We no
Questions
334
3
0
Let us help protect you from unwanted calls, text messages and spam.
Whether you need to suspend service for personal reasons or your device was stolen, we're here to help.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Accepted Solution
Official Solution
Dear AT&T Customer Service, I hope this message finds you well. I am writing to urgently request your assistance regarding my AT&T account, which I requested to cancel and stop auto payment for cellular number (edited as per community guidelines) Despite my request, I have noticed charges
Questions
102
5
0
Accepted Solution
I am sending this email because I have not been able to reach any customer service representative all day. The hold time is just simply ridiculous. I would have never changed from T-mobile if I knew this was gonna happen to me. My bill increased by $43 this month. I can’t get a live person on the ph
Questions
47
6
0
Accepted Solution
Closed
When the plan said the usage of data is unlimited is unlimited right? And you don't pay extra if you don't over the limit right? So why did I get charged a 100 dollar or more on my card??
Questions
43
6
0
Accepted Solution
I asked for the travel hold on February 15th, but att keeps charging me fee so I asked my bank to argue the transaction. Now,att sent me email notified me my account is suspended and the service is going to be cancelled. I tried to solve the problem by using online chat. However, since I’m traveling
Questions
22
2
0
Accepted Solution
Not travelling, but get texts from Canadians while I am in Arizona. Do I get charged if I do not answer while I am off wifi?
Questions
20
1
0
Moms give us everything. Let us help you find the perfect gift to say thanks to the mom in your life.
Surprise them with a Mother's Day gift that connect us!
Get the new Samsung Galaxy S24, S24+ or S24 Ultra on the nation's largest & most reliable network!
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Are you getting a CARE CODE 203.2 error message, asking you to Reset Your Password? Do you need help signing into your email or creating a secure mail key?
We have all you need to ensure your service is not interrupted.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
Stay connected with friends and family with the data you need to surf, play, and stream your favorite entertainment, plus unlimited talk and text.
AT&T PREPAID offers pay as you go plans at a price you'll love – all with unlimited talk & text plus text to over 100 countries.
We have the answers to most of your frequently asked questions.
Shop the way you want
Free shipping & returns
Shop online with free shipping and returns.
Same-day pickup
Order online and pick up in-store or curbside today. Subject to availability.
Same-day delivery
Get same-day delivery with optional expert setup. Subject to availability. Select areas only.
Live shopping assistance
Get help picking out the perfect device and plan with a live virtual expert.