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Wireless Billing

Wireless Billing

Learn all about about your wireless bill, usage, and payments.

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AT&T Unlimited Your Way: Premium, (Elite), Extra, and Starter per line cost chart for consumer plans.

Elite: While you can't add Elite anymore, I included information on the differences so you could do calculations on adding lines to your plans. Priority: Premium and Elite are at a higher priority than Extra, Starter, and all other AT&T consumer plans (even fixed data plans). This is not a pub

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Traveling to Spain

What is the most cost effective plan to use AT&T for international travel?  Will be going to Spain/France for upto  6 weeks.  Do I buy a burner phone?  Buy a new SIM card?  Just need some budgeting guidance as i plan to use text, phone and google maps daily.

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Fraudulent Long Distance Charge

Anyone aware of long distance charges appearing on their wireless bill without their knowledge? I was charged an extra $200 for some call I apparently made to Italy for 43 minutes. I pleaded with customer service that I did not make that call and despite my plea asking for the benefit of the doubt,

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Outage Credit

Was curious if anyone received the $5 outage credit from back in February? I didn’t have service for most of the day and have not received any credit for that disruption.

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Urgent: Stop Auto Payment and Refund for Service after Account Cancellation

Dear AT&T Customer Service, I hope this message finds you well. I am writing to urgently request your assistance regarding my AT&T account, which I requested to cancel and stop auto payment for cellular number (edited as per community guidelines) Despite my request, I have noticed charges

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102

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Billing Increase

I am sending this email because I have not been able to reach any customer service representative all day. The hold time is just simply ridiculous. I would have never changed from T-mobile if I knew this was gonna happen to me. My bill increased by $43 this month. I can’t get a live person on the ph

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47

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I use over 800gb of data on an unlimited plan at at&t and got charged a 100 or more dollars???

When the plan said the usage of data is unlimited is unlimited right? And you don't pay extra if you don't over the limit right? So why did I get charged a 100 dollar or more on my card??

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Do not trust customer support promotions and loyalty team!

5 months in a row problem with billing and each time need call to the support to resolve it... each time bill is going up. each time 2-3h on the phone and still problem is here! Called last time to the loyalty team and spoke with supervisor! she just drop a call - no call back! DO NO TRUST sales and

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68

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Do I get charged for an incoming text from Canada if I am in the United States?

Not travelling, but get texts from Canadians while I am in Arizona. Do I get charged if I do not answer while I am off wifi?

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AT&T cell billing doesn't honor scheduled payment then makes it impossible to resolve the issue

I am curious if others have encountered a similar issue: 1. Scheduled online to pay my bill in full on the due date.  No problem in getting that set; AT&T generated a confirmation number. 2.  Due date passes by 7 days, I learn that the transaction wasn't executed.  AT&T charg

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international day pass

We requested the international day pass to be added to one phone line in September 2022 for 30 days while abroad. It was added but only charged for a few days. The rest of the days traveled was charged for roaming minutes even though the phone had roaming OFF. Airplane mode was also turned on. We no

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Urgent: Stop Auto Payment and Refund for Service after Account Cancellation

Dear AT&T Customer Service, I hope this message finds you well. I am writing to urgently request your assistance regarding my AT&T account, which I requested to cancel and stop auto payment for cellular number (edited as per community guidelines) Despite my request, I have noticed charges

Questions

102

5

0

Accepted Solution

Billing Increase

I am sending this email because I have not been able to reach any customer service representative all day. The hold time is just simply ridiculous. I would have never changed from T-mobile if I knew this was gonna happen to me. My bill increased by $43 this month. I can’t get a live person on the ph

Questions

47

6

0

Accepted Solution

Closed

I use over 800gb of data on an unlimited plan at at&t and got charged a 100 or more dollars???

When the plan said the usage of data is unlimited is unlimited right? And you don't pay extra if you don't over the limit right? So why did I get charged a 100 dollar or more on my card??

Questions

43

6

0

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Account suspended

I asked for the travel hold on February 15th, but att keeps charging me fee so I asked my bank to argue the transaction. Now,att sent me email notified me my account is suspended and the service is going to be cancelled. I tried to solve the problem by using online chat. However, since I’m traveling

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22

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Do I get charged for an incoming text from Canada if I am in the United States?

Not travelling, but get texts from Canadians while I am in Arizona. Do I get charged if I do not answer while I am off wifi?

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20

1

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