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Madamd's profile

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1 Message

Thursday, October 20th, 2022 4:42 AM

international day pass

We requested the international day pass to be added to one phone line in September 2022 for 30 days while abroad. It was added but only charged for a few days. The rest of the days traveled was charged for roaming minutes even though the phone had roaming OFF. Airplane mode was also turned on. We now have a large bill for roaming charges, because the day plan was not activated for the entire time that it was requested. Customer service has not been helpful. How can this bill be disputed?

Accepted Solution

Official Solution

Community Support

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225.1K Messages

1 year ago

Hello Madamd, we're here to help with your International Day Pass billing charges.

 

As the ACE @formerlyknownas mentioned, once the International Day Pass applies to your line it covers land roaming expenses in covered countries at $10 per day. There is a cap of 10 charges/$100 per bill cycle. 

 

 Learn more about our International Day Pass.

  • Be sure you have an AT&T unlimited, AT&T 4GB, or Mobile Share plan.
  • Pay a daily fee for each 24-hour period that you talk, text, or use data within an included country. Only one daily fee is charged even when you travel to multiple included countries in the same day. The daily fee applies to each line on your account using International Day Pass. 
    • For 1 line, it’s $10 a day.
    • For each additional line on the same account used in the same 24-hour period, there’s a daily charge of $5.
    • You'll never pay more than 10 daily fees per line, per bill period.
    • You can see a list of included countries.

We want to get you into a Direct Message to further review. Check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

In the meantime, please gather your billing information. We will get started on figuring out the root cause and work towards a solution. Keep an eye out for the DM.

 

Thank you for contacting the AT&T Community Forums.

 

Jeff, AT&T Community Specialist

 

ACE - Sage

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113.3K Messages

1 year ago

There has to be a bit more to the story because that's not how International day pass works. International day pass doesn't turn off in 30 days you add it and it stays there until you turn it off.   Once International Day passes applied to your line it covers land roaming expenses in covered countries at $10 per day.  There is a cap of 10 charges/$100 per bill cycle. 

The only way you would rack up roaming charges is if you were someplace that International day pass does not cover. For example on a cruise ship or in Cuba...

The other possibility is that you used Wi-Fi calling and bypassed International Day pass, and made long-distance calls not covered, to a non US number.  Those would be legitimate charges. 

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