Wireless Account & Billing

I really wish it was easier to deliver a compliment to your company regarding your employees, but it really is not easy at all. The survey I was sent asked me two questions regarding what my visit was for and then concluded. Nothing about the service given to me and my Google search provided no othe

Went yesterday to trade my 5 year old Galaxy to ATT STORE. They told me my phone is to old I said it is a 5 yr old ATT PHONE. THE COMMERCIAL SAYS ANY YEAR AMY CONDITION look the Poster on your wall days the same thing.NO, the employee said ,the commercials are just to bring you in.😡I could not affo

Customer Service and Problem Resolution are some of the poorest that I have ever seen from any company, anywhere. I have never had more problems with a company, well yes, I have - T-Mobile, than I have had with At&T Wireless. At least with T-Mobile, the issue was 1 issue that I fought for 9 mont

01/11-01/14 we had a massive amount of fraudulent activity on our account (new line added, new phones purchased, 2 new iPads, added protection plans). One of the phones was an in-store pickup and the iPads were to be delivered to an address halfway across the country. One of the phones was purchase

In December we took the opportunity to trade in an iPhone 11 for the iPhone 14 promo. Since that time, we have never received the promo credits. We have called customer service who have said that they never received our trade in phone from the AT&T store and that we had to return to the store to

We have been with AT & T for about 25 years. My new T mobile phones arrive tomorrow and I will cancel AT&T then. Here's where it all began. Almost 2 months ago, I got a new phone for my son at the store. Here were the problems: The store employees stated I would need to come back to

I am trying to see my text and call log data from my AT&T app and it only shows me usage data as a whole under inverse data. Why is that happening?

We have been loyal customers of AT & T for over 15 years and I have never been so aggravated or disappointed. I called in July because our Wifi coverage went from bad to almost nonexistent.  I was told that it would greatly improve our coverage if we upgraded our plans and phones to 5g, so

I now have a postpaid plan. Because I would like to use your day pass during future international travel, would it be possible for me to go to a corporate store and make the switch to one of your regular mobile plans? I do want to keep my current mobile number. Thank you.

I would love to be able to put one particular date, but when you have to call every month several times it gets really old. I fell  for a promotion in SamsClub, which I will always regret , and I switched from T-Mobile and they were amazing. I never had a problem with them but I admit it I was

How can I open a support ticket, need to submit proof about an issue?

Are there any money apps where I can use my ATT account billing to pay online?

Hello, I have 6 lines on a family plan with a mix of promos on lines.   I now have a Police Office and an RN in the family within these 6 lines?  Does it make sense to switch to Firstnet?   I am the primary account holder and not a first responder...do I need to move things ar

Hi! I would just like to ask where can I upload the teacher id documentation? In which part of the app I can find that?  I just applied this week and need to upload the required document.  Please help! Thank you.

I’m trying (so far without results) to find and print out my installment agreements on the 16 devices I have on my account. I can’t find anywhere to do so. The link on the installment plan inquiry page doesn’t go anywhere I can find. Please advise how I can get copies I can print or save. Thank you