Wireless Account & Billing

Wireless Account & Billing

All of your wireless account questions and concerns - asked and answered.
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I'm prepaid and need a bill to open a Venmo account

I'm prepaid with AT&T. To open a Venmo account, Venmo needs me to confirm my phone number by showing them a phone bill that has my name, date and phone number. But prepaid doesn't have a bill! The closest I could find is Account Info, which shows the phone number and payment due date, but doesn

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25

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Name used to register new number

I received a phone call this morning, the caller claimed to be AT&T employee and gave me his information (Mark, employee ID: 915646) They claimed that a new number 626 757 9359 was registered under my name on Mar 1, 2023, and it was then used to send scams. What was concerning is that they k

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Collection notice from enhanced Recovery

Hello, I have received a Collection notice on my credit report from Enhanced Recovery about an outstanding ATT from years ago. I returned all equipment too ATT and only had setup service with them for a month before realizing the service did not work well for us in our country town and canceled the

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Collection removal

I have a collection on my credit report from Enhanced Recovery Company for a ATT bill from last year. I contacted ATT and was able to pay the balance with ATT. Enhanced Recovery did not own the debt, I never had any contractual obligations to ERC and I was able to pay in full with the original credi

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Trade in

​I traded my iPhone 12 pro on Wed, Sep. 28, 2022, and the USPS tracking# 7250085254703275026550787032. When I checked the trade-in status, it is still showing In transit. Why is it still in transit? I am not getting the trade-in discount on my monthly bill.​ Please contact me immediately

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AT&T

They are pretty much liars. They offer all these credits then try to find every way they can not to pay you the credit once you’ve ordered the service smdh

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Refund on installment plans????

Can you get refunds on money you added to your installment plan that was an advance for your phone payments that you added within 24 hours? I did, and now my account says I owe the amount I was about to put on my phone to make my installment plan 50% paid off. I have next up on my plan, so I pa

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ATT Fixed wireless data usage not matching what is recorded on the residential gateway

Hello, I had the ATT fixed wireless product installed in June. Prior to that I had ATT DSL. With my DSL, we used about 50GBs of data per month. After we installed the Fixed wireless it jumped to 170GB in 9 days. This obviously caused many questions, because our internet usage habits did not change.

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Swindled

Well now I'm terrified of what is to come and have multiple questions. I Traded in to get the Pixel 7 Pro "free" which was "supposed" to come out to $88 plus taxes a month ($65+$17+$6). Then I found out about the affordable connectivity program and signed up for what was "supposed" to be $30 off my

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Transfer of service

How long does it take for AT&T to get back to me if I the service has been transferred?

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Which number to port out first?

I am on a legacy ATT postpay plan with 2 lines, mine being the primary. Both lines are going to different carriers. If I port out first will it cancel service on the 2nd line? Should I port out the 2nd line 1st or both at the same time?

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Discounta

I am a McDonald's employee and they offer a discount to there employee's how do you go about using it

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10

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Text/call log

I am trying to see my text and call log data from my AT&T app and it only shows me usage data as a whole under inverse data. Why is that happening?

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10

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Transfer PIN for (1) of (3) phone numbers on account

One of my family members wants to move his number to another carrier. How do I get a transfer PIN for only his wireless number? new Carrier wLink has made dozens of attempts to migrate the number all have failed

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8

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Talk with customers service about payment arrangement

I would like to talk with an ATT customer service representative to get my service back on

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4

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