Wireless Account & Billing

I'm prepaid with AT&T. To open a Venmo account, Venmo needs me to confirm my phone number by showing them a phone bill that has my name, date and phone number. But prepaid doesn't have a bill! The closest I could find is Account Info, which shows the phone number and payment due date, but doesn

I received a phone call this morning, the caller claimed to be AT&T employee and gave me his information (Mark, employee ID: 915646) They claimed that a new number 626 757 9359 was registered under my name on Mar 1, 2023, and it was then used to send scams. What was concerning is that they k

Hello, I have received a Collection notice on my credit report from Enhanced Recovery about an outstanding ATT from years ago. I returned all equipment too ATT and only had setup service with them for a month before realizing the service did not work well for us in our country town and canceled the

I have a collection on my credit report from Enhanced Recovery Company for a ATT bill from last year. I contacted ATT and was able to pay the balance with ATT. Enhanced Recovery did not own the debt, I never had any contractual obligations to ERC and I was able to pay in full with the original credi

​I traded my iPhone 12 pro on Wed, Sep. 28, 2022, and the USPS tracking# 7250085254703275026550787032. When I checked the trade-in status, it is still showing In transit. Why is it still in transit? I am not getting the trade-in discount on my monthly bill.​ Please contact me immediately

They are pretty much liars. They offer all these credits then try to find every way they can not to pay you the credit once you’ve ordered the service smdh

Can you get refunds on money you added to your installment plan that was an advance for your phone payments that you added within 24 hours? I did, and now my account says I owe the amount I was about to put on my phone to make my installment plan 50% paid off. I have next up on my plan, so I pa

Hello, I had the ATT fixed wireless product installed in June. Prior to that I had ATT DSL. With my DSL, we used about 50GBs of data per month. After we installed the Fixed wireless it jumped to 170GB in 9 days. This obviously caused many questions, because our internet usage habits did not change.

Well now I'm terrified of what is to come and have multiple questions. I Traded in to get the Pixel 7 Pro "free" which was "supposed" to come out to $88 plus taxes a month ($65+$17+$6). Then I found out about the affordable connectivity program and signed up for what was "supposed" to be $30 off my

How long does it take for AT&T to get back to me if I the service has been transferred?

I am on a legacy ATT postpay plan with 2 lines, mine being the primary. Both lines are going to different carriers. If I port out first will it cancel service on the 2nd line? Should I port out the 2nd line 1st or both at the same time?

I am a McDonald's employee and they offer a discount to there employee's how do you go about using it

I am trying to see my text and call log data from my AT&T app and it only shows me usage data as a whole under inverse data. Why is that happening?

One of my family members wants to move his number to another carrier. How do I get a transfer PIN for only his wireless number? new Carrier wLink has made dozens of attempts to migrate the number all have failed

I would like to talk with an ATT customer service representative to get my service back on