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In Feb 2022 I was "Switch" from my Preimer Account login to a MY AT&T. I now have NO ACCESS to my account. I have tried for over a year to get this fixed and continue to get the run around but always with a PROMISE THEY WILL GET RIGHT BACK TO ME! Do I just need to get a new provider or
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Online Account Access
54
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I traded in 2 iPhone 11's and sent the phones into where I was told to send them and AT&T refuses to provide me the monthly trade in value as agreed as they state the agent who took the order did it incorrectly. I have asked for my old phones back or the credits earned and I am being refused bo
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Wireless Billing
9
1
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Accepted Solution
Official Solution
I have had this problem for 5 months! I have always been able to log in to my account. But starting a few months ago, I get a security page that says "Let's double-check that its really you". So it asks where to send my code. I check my phone number. And a code never comes. I have called AT&T a
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Online Account Access
11.8K
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I would like to transfer my account from business to personal. How long will the process take? Can it be done online?
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Wireless Account
4.4K
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I’m getting conflicting answers on how long it should take to get the emails to accept billing responsibility. First we were told 24-48 hrs then when we asked after that time had pasted we were told a week. We are almost at a week and no email.
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Wireless Billing
10
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I am on a legacy ATT postpay plan with 2 lines, mine being the primary. Both lines are going to different carriers. If I port out first will it cancel service on the 2nd line? Should I port out the 2nd line 1st or both at the same time?
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Wireless Account
10
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Accepted Solution
I am trying to order a phone for my son who goes to school in a different state. After I place the order, it sends an e-mail asking for verification of identity. The e-mail has a "tap here" to supposedly take you to a link to upload your license. The "tap here" has not link associated w
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Wireless Account
17
9
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I have called customer service I have called my bank they said to call at&t the store told me to contact at&t my bill is 118.94cents every bill has been well over that since my first bill Bill Cycle Dec 6 - Dec 6, 2022 $181.94 Bill Cycle Dec 7 - Jan 6, 2023
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Wireless Billing
15
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Today my services have been cut off once again when they owe me over $1000 I have all of my paper work to prove that I have been getting ripped off for months and months. Since July they have been over charging me over $100 a month for a line that i did not authorize and I a now about to fight them
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Wireless Billing
112
12
Accepted Solution
I recently traded in my ZFlip 3. I was given $1,000.00 for my trade. I purchased a S23 Ultra for $1,199.00. I'm using the next plan for 36 months. If I chose to pay the phone off in three months, how much will I owe? I think I'll owe less than $199.00. Is this correct?
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Wireless Billing
7
1
Accepted Solution
I am trying to order a phone for my son who goes to school in a different state. After I place the order, it sends an e-mail asking for verification of identity. The e-mail has a "tap here" to supposedly take you to a link to upload your license. The "tap here" has not link associated w
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Wireless Account
17
9
0
Accepted Solution
Official Solution
I'm setting up an account with my bank which needs two things 1) My AT&T Account Number which I have and 2) AT&T's Postal ZIP Code which I don't have.
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Wireless Account
17
3
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Official Solution
I switched from a grandfathered plan to the new unlimited plan. On my first bill I see that the total for my Federal Universal Service Charge, State Gross Receipts Surcharge, County Sales Tax - Telecom and PA State Sales Tax - Telcom has increased from 2.03% of my total for plan, equipment and add o
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Wireless Billing
16
2
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Accepted Solution
Have a billing question that goes back to the start of our plan. Katie showed up at our house along with a Direct TV service technician. Talked to us about switching from US Cellular to AT&T. Said as long as we traded in our phones the new phones would be free. Turned out there would be a minor
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Wireless Billing
16
5
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Official Solution
. im trying to view text logs from 12/26/2022. Is that possible?
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Online Account Access
16
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