Wireless Account & Billing

Wireless Account & Billing

All of your wireless account questions and concerns - asked and answered.
Ask a question

Latest conversations

View More

(57495)
Premier VS My Att Loop

In Feb 2022 I was "Switch" from my Preimer Account login to a MY AT&T. I now have NO ACCESS to my account.  I have tried for over a year to get this fixed and continue to get the run around but always with a PROMISE THEY WILL GET RIGHT BACK TO ME! Do I just need to get a new provider or

Questions

54

6

0

Returned my devices in the Trade In Program but ATT will not give me my refund!!!

I traded in 2 iPhone 11's and sent the phones into where I was told to send them and AT&T refuses to provide me the monthly trade in value as agreed as they state the agent who took the order did it incorrectly. I have asked for my old phones back or the credits earned and I am being refused bo

Questions

9

1

0

Accepted Solution

Official Solution

AT&T won't send security code to allow me to log in

I have had this problem for 5 months!  I have always been able to log in to my account.  But starting a few months ago, I get a security page that says "Let's double-check that its really you".  So it asks where to send my code.  I check my phone number.  And a code never comes. I have called AT&T a

Questions

11.8K

35

Closed

How do I transfer my account from business to personal?

I would like to transfer my account from business to personal. How long will the process take? Can it be done online?

Questions

4.4K

7

0

How long does a transfer of billing responsibility take?

I’m getting conflicting answers on how long it should take to get the emails to accept billing responsibility. First we were told 24-48 hrs then when we asked after that time had pasted we were told a week.  We are almost at a week and no email.  

Questions

10

1

0

Which number to port out first?

I am on a legacy ATT postpay plan with 2 lines, mine being the primary. Both lines are going to different carriers. If I port out first will it cancel service on the 2nd line? Should I port out the 2nd line 1st or both at the same time?

Questions

10

4

0

Accepted Solution

Order phone for pickup in different state

I am trying to order a phone for my son who goes to school in a different state. After I place the order, it sends an e-mail asking for verification of identity.  The e-mail has a "tap here" to supposedly take you to a link to upload your license.  The "tap here" has not link associated w

Questions

17

9

0

At&t is scamming me

​I have called customer service I have called my bank they said to call at&t the store told me to contact at&t my bill is 118.94cents every bill has been well over that since my first bill​ ​ Bill Cycle Dec 6 - Dec 6, 2022 ​ ​ $181.94 ​ ​ Bill Cycle Dec 7 - Jan 6, 2023 ​

Questions

15

6

0

AT&T Is a big fraud and I won't to sue!

Today my services have been cut off once again when they owe me over $1000 I have all of my paper work to prove that I have been getting ripped off for months and months. Since July they have been over charging me over $100 a month for a line that i did not authorize and I a now about to fight them

Questions

112

12

Accepted Solution

Phone trade in.

I recently traded in my ZFlip 3. I was given $1,000.00 for my trade. I purchased a S23 Ultra for $1,199.00. I'm using the next plan for 36 months. If I chose to pay the phone off in three months, how much will I owe? I think I'll owe less than $199.00. Is this correct?

Questions

7

1

Be the first to reply

(12)

Trending Accepted Solutions

(43)

Accepted Solution

Order phone for pickup in different state

I am trying to order a phone for my son who goes to school in a different state. After I place the order, it sends an e-mail asking for verification of identity.  The e-mail has a "tap here" to supposedly take you to a link to upload your license.  The "tap here" has not link associated w

Questions

17

9

0

Accepted Solution

Official Solution

I'm setting up an AT&T account with my Bank Checking Account

I'm setting up an account with my bank which needs two things 1) My AT&T Account Number which I have and 2) AT&T's Postal ZIP Code which I don't have.

Questions

17

3

0

Accepted Solution

Official Solution

Errors? Federal Universal Service Charge, State Gross Receipts Surcharge, County Sales Tax - Telecom and PA State Sales Tax - Telcom

I switched from a grandfathered plan to the new unlimited plan. On my first bill I see that the total for my Federal Universal Service Charge, State Gross Receipts Surcharge, County Sales Tax - Telecom and PA State Sales Tax - Telcom has increased from 2.03% of my total for plan, equipment and add o

Questions

16

2

0

Accepted Solution

Billing problem

Have a billing question that goes back to the start of our plan. Katie showed up at our house along with a Direct TV service technician. Talked to us about switching from US Cellular to AT&T. Said as long as we traded in our phones the new phones would be free. Turned out there would be a minor

Questions

16

5

0

Accepted Solution

Official Solution

text logs from 12/26/2022

. im trying to view text logs from 12/26/2022. Is that possible?

Questions

16

2

0

Frequently Asked Questions

Expand all