Wireless Account & Billing

in November of 2022 I called AT&T to request information and estimates because I was considering adding a new line. I was told that there was a promotion and I was quoted <$5 for the cost of the phone (iphone 14 plus). considering I would not have to pay full price for the phone I agreed to a

I have numerous line items labeled "data transfer". What is this? On my sons bill "data" is labeled "data" and he is a teenager on the phone much more than I am.  Is there a difference?

Depending on what part of my wireless account you access or pull-up, my device is correct and then a different device is listed on other submenus. Why?

I pre-ordered a Samsung Galaxy S23 in February 2023 trading in my Galaxy S21 for $1000 credit (over 36 months) as part of ATT's pre-order deal. Instead of sending my S21 phone to ATT via USPS mail, I opted to turn in my S21 to my local ATT store and get a receipt. I did this, because last year ATT l

A few months ago, I called AT&T(att) to close my account and get my transfer code. Att took out the final charge out of my bank account for my main phone#  without any notice.  So I thought that my service was closed.  After that, att sent me a past due bill for the unused 2

I recently had an issue with customer service and AT&T that still has me considering switching carriers. The only reason I'm posting about this is in hopes that no one has experienced it and were wrongly charged a fee for something. In April of this year, I upgraded my iPhone to a newer device

I been with AT&T for over 4 years. Our phones never been disconnected or anything. I’m having bank issues and it won’t resolve till April 14th. My phone was due March 6 and i set a payment arrangement for April 14th will my phones be turned off even though i set a payment arrangement and it conf

I upgrade two phones at the end of 2023. I used the trade in kits to return the iPhone 11 and iPhone 12pro.  I didn’t take a picture of the label because the instructions didn’t tell me to.  I assumed the label and tracking was linked to my trade in and account since it was sent to me dir

I don't remember seeing communication that my wireless bill would be increasing by about $20. Something about an increase to Access, and rediculous governtment fees/taxes.  It's very frustrating.  I've been a loyal customer for many many years, but stuck with AT&T.  Has anyone el

I inquired about when my bill credits would start for my new Galaxy S23. I had gone through the upgrade process in the app, ordered the phone, and used the included packaging and label to send in my trade-in when the new one arrived. I even have a picture of the return label. The agent is telling me

Look at text messages on a phone that’s on my account

Purchased Advantage Security Add-on that covers (4) devices. How do I add to other devices without being charged again?

Last month, my data usage soared. Not sure where to begin looking. Is happening again. Cant afford the bill. Where do I begin to look for issues ???

I'm an international student in the US but I'm taking a year out. I won't be back in the US til January 2025. Is there a way to pause my phone contract and keep my phone number?

My phone was hacked and my account has changed. I need access to pay my bill. I created this account to get help accessing the original.