Online Account Access

Online Account Access

How to manage your account online or with the myAT&T app.

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Registering

I'm trying to set up my login info

Questions

8

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Got my own line from family plan

My mom and I were on the same plan. I went solo. She never used the app as I paid the bill and managed the account I would like to create a new account so I may view bill and other app stuff. Unsure how. Because it keeps associating my number to my moms solo account (my cell is still posted as remov

Questions

25

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Cell phone text messages

I am getting text messages from another AT&T user, but their number is not showing up on my bill online.

Questions

12

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Accessing My AT&T account

New to AT&T and cannot receive texts from short code numbers (verification texts)

Questions

32

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I need my account information

I’m trying to get my account information

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21

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Att.com redirects me to directv.com

Every time I try to login to att.com I am redirected to my account on directv.com. I have tried multiple  browsers and multiple devices but everyone of them sends me to my DirecTV account when I try to login to my att account.

Questions

11.4K

12

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Email verification for an account that isn’t mine

Hello. I keep getting an email asking to verify my email address for an account that isn’t mine. My account ends in 9986 and the messages I keeps getting is for 2636. See below message: Please confirm your email address following your recent account activity Hi there, You're receiving this notice f

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22

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I can no longer access my email to reset my password

I can no longer access the email you have on file and I've forget my password.

Questions

27

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Accepted Solution

Official Solution

Adding a secondary login on one account

I want to have another login for my wireless account using the secondary line. I know how to go about adding it, but I want to know if the primary user will get an email knowing that I added another login to the account. Can anyone confrim that if I add the additional login with the seconadry number

Questions

18.7K

8

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Closed

Identity verification means your order will be rejected

I have now placed an order for the Samsung S-22 for the second time. The first time my order was canceled after claiming they could not verify my identity after I uploaded my driver's license twice and called them 3 times. The first time I called the wrong number because it was an online order. Sec

Questions

3.4K

8

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(111)
Broadband light is solid red

My internet works but the broadband light on my gateway is solid red. Everything I read says that means it can’t find a line. I just installed a brand new gateway and it still is solid red. Does that mean it’s unstable? Why isn’t green if I can use my internet?

Questions

 • Internet

2

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censoring newsmax is like censoring me

THE ONLY REASON WHY I STILL HAVE AT&T is because my roomate pays the bill. so, it's not by choice that i use your wifi and intetnet. if it were me paying for it, id cancel in a heartbeat. u people ought to be ashamed o fb yourselves. there was no need to cancel oan and newsmax!!

Questions

 • Clubhouse

3

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How do you leave positive feedback for a customer service representative?

I want to leave a positive feedback for a customer service representative I called today on the phone. How do I go about doing so?

Questions

 • Wireless

3

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No service for WEEKS

Am I wasting my time, yours. ?? So very sorry. My landline of OVER 45 years ha not been working for weeks.PLEASE don’t ask me to check my interface: that’s the very first thing I do when I have no service. I am now in emergency status, missing medical appointments and no communication being left on

Questions

 • Home Phone

3

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Message editing

Why are the words "(Edited per community guidelines)" and "(Edited per community guidelines)" being edited out of my comments?

Questions

 • Clubhouse

10

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Newsmax being cancelled by AT&T/Direct TV

There are people out here telling us that Newsmax has been cancelled because of money issues (not true) and is being replaced by a more "right leaning news agency" anyway - which isn't the point. It's about cancelling (Edited per community guidelines) viewpoints. We are becoming a dictatorial state

Questions

 • Clubhouse

9

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Trending Accepted Solutions

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

Questions

 • TV

6.5K

94

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Official Solution

How can I get to a live agent?

My son has passed away and I am trying to cancel his service. I spent an hour and a half on hold yesterday and another 20 minutes this morning before I had to answer another call. Is there a number for this?

Questions

 • Internet

1.3K

4

0

Accepted Solution

Official Solution

Landline no dialtone

We do not have a dialtone at this time. Just started this problem again today.  We had the same problem 2 weeks ago & service man came out & fixed whatever was wrong.

Questions

 • Home Phone

1.1K

12

0

Accepted Solution

Official Solution

How to cancel my Internet

I tried to submit online cancel request but I couldn't submit because of this message " We didn't find services available for your request". Can you let me know how to issue by online cancel way?

Questions

 • Internet

733

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Accepted Solution

Official Solution

I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

Questions

 • Internet

405

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