AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Wireless Account & Billing
Features & Services
Phones & Devices
AT&T PREPAID
Let us help protect you from unwanted calls, text messages and spam.
Whether you need to suspend service for personal reasons or your device was stolen, we're here to help.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
I was employed as freelance and paid in cash by an authorized retail ATNT store- the store owner was committing fraud and violating a number of store regulations. I was asked to leave and never paid for 3 weeks of work. I have reported this to the hotline ATNT has but that is a third party contracto
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Wireless Account & Billing
4
0
0
Closed
I am getting my text messages but all of the sudden there is no sound on my Galaxy S6 active. I have checked settings and volume is on as is vibration but nothing. My ringtone works as does other notifications
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Phones & Devices
3K
6
I've been looking for info regarding service cancelation. For devices I read that within 14 days it can be returned if it is in good shape. And for service cancelation if canceled within 14 days the early termination fee world not be applied. It took appt of clicking and searching just to get that b
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Wireless Account & Billing
2.1K
6
0
My organization uses T-Mobile for our phone service and I am unable to send text messages to any AT&T customer. Why is that and how do I fix it?
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Phones & Devices
15
2
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For over 2 weeks now been in local store 6 days . while most the time there I spent on phone with customer service and support. My samsung 21 fe will now only work on 5g networks . it worked fine at home for years now I have no service 80 percent of places I go. Hoping more help here seeing how tele
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Wireless Account & Billing
32
5
0
I have contacted AT&T repeatedly. I am not receiving texts from my contacts who have an android and are Verizon or Xfinity clients. They can send me a text message with a picture attached and it will come through. Somehow, Verizon initiated a port request from ATT to Verizon even th
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Phones & Devices
16
3
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You give me an activation code in the letter but it didn't work on the Experian form
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Features & Services
407
3
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For the past 3-4 months I, along with other IT folks at my place of work, are not receiving our email-to-sms alerts sent from our mail server. I have scoured the internet looking for answers, emailed abuse_rbl@abuse-att.net as well as mobilityabuse@att.com, and performed my own testing. I hav
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Features & Services
207
4
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I went to the local ATT store in forney tx, on US 80 to get a line for an iphone 14 pro that was purchased in England. The store attendant clearly didnt know how to activate the e-sim on the phone decides to call my phone a fake. Which is very OFFENSIVE and RUDE. When i asked for a sim card instead,
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Wireless Account & Billing
11
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Had an AT&T prepaid account. Ported the number to Mint Mobile a few days ago and my prepaid account was closed. Can I come back to AT&T prepaid and keep my number? Mint Mobile has it now.
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AT&T PREPAID
13
2
0
I was employed as freelance and paid in cash by an authorized retail ATNT store- the store owner was committing fraud and violating a number of store regulations. I was asked to leave and never paid for 3 weeks of work. I have reported this to the hotline ATNT has but that is a third party contracto
Questions
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Wireless Account & Billing
4
0
0
I went to the local ATT store in forney tx, on US 80 to get a line for an iphone 14 pro that was purchased in England. The store attendant clearly didnt know how to activate the e-sim on the phone decides to call my phone a fake. Which is very OFFENSIVE and RUDE. When i asked for a sim card instead,
Questions
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Wireless Account & Billing
11
0
0
I have just recently upgraded an iPad mini 6 and I,m having trouble unlocking the device. When ever I go to the site to unlock it gives me a message that there is a system error. This has been going on for days. Any help would greatly be appreciated.
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Phones & Devices
9
0
0
I ordered a prepaid SIM card to use with my 2 year old Galaxy S22 Ultra. I've been using Straight Talk and wanted to switch to AT&T. However, it will not activate with my IMEI number, I can't get a representative on the phone when I call the prepaid line, and the two people I chatted with were a
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AT&T PREPAID
12
0
0
I wanted to commend Brianna, the AT&T manager with whom I spoke at length with on April 30 (2.5 hours!), Brianna somehow managed to resolve a long-standing problem with my wireless/landline account. I had signed up for autopay/paperless billing and for some unknown reason AT&T told me they c
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Wireless Account & Billing
26
0
0
Tengo un Samsung s23 ultra, me aparece que la última actualización de software Fue en febrero del año pasado y aun no actualiza, e tratado de actualizar y me aparece que no hay ninguna actualización que revise en 24 horas y así me sigue pasando
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Phones & Devices
43
0
0
Accepted Solution
Official Solution
I'm trying to avoid disconnecting my At&T service. I have an AT&T eSIM card, but am traveling abroad for 4 months. I have a physical international SIM card here in France and use that cellular data for all my calls and internet business. However, I DO want to be able to use iMessage on wifi,
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Wireless Account & Billing
205
9
0
Accepted Solution
Official Solution
I have IDP setup on my phone. When I travel to Europe, and I am in Germany (an IDP country), can I call someone in Italy (also an IDP country) for no additional charge? I have an unlimited plan on my phone. Based on the Day Pass terms, it sounds like, when I am traveling, I can call any IDP country
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Features & Services
115
1
0
Accepted Solution
Is It possible to know how much is left to pay off on a phone bought online. If yes, who ?
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Phones & Devices
95
2
0
Accepted Solution
Official Solution
Can't receive email from Yahoo domain account using AT&T Turbo3 hotspot. Attempting to connect with Win10 laptop with Thunderbird and Android tablet with K-9 Email app. I can download email using Android phone with K-9 on a different data plan.
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Features & Services
69
5
0
Accepted Solution
I recently purchased a s24 ultra with a qualified plan and didn’t see the promotion for free galaxy buds until after I finished the purchase, can I still claim my free pair somehow?
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Phones & Devices
62
1
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Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Are you getting a CARE CODE 203.2 error message, asking you to Reset Your Password? Do you need help signing into your email or creating a secure mail key?
We have all you need to ensure your service is not interrupted.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
Stay connected with friends and family with the data you need to surf, play, and stream your favorite entertainment, plus unlimited talk and text.
AT&T PREPAID offers pay as you go plans at a price you'll love – all with unlimited talk & text plus text to over 100 countries.
We have the answers to most of your frequently asked questions.
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