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Hubert_Peery's profile

1 Message

Monday, May 6th, 2024 8:49 PM

Your letter to me on data breach

You give me an activation code in the letter but it didn't work on the Experian form

Community Support

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232.8K Messages

1 month ago

Hi @Hubert_Peery we understand your point and want to guide you in the right direction to get the help you need.

 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help”.

 

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CrystalS AT&T Community Forums Specialist.

ACE - Expert

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24.8K Messages

1 month ago

If you can't get AT&T Support to fix it, file an online complaint with the BBB. That will go AT&T Upper Management and someone will contact you.

1 Message

1 month ago

It has been an absolute back and forth with ATT and Experian to try to get the Experian ID protection due to ATT letters giving the ATT California customer invalid Activation codes.

I have contacted the FCC to complain as there is no seamless resolution and I am spending work hours (3 hours over 2 days) trying to get correct information without giving private personal information to a representative.

This has been handles sloppy and misinformation makes it frustrating!

ATT you need to do better! 

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