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IMEI not recognized, but it's a att phone

I purchased a pixel 7 about a week ago from att and I'm attempting to get it unlocked due to military orders, when using the att unlock portal it just says my IMEI is not recognized. I've called the support multiple times and they tell me it has to be done in store but the store says it's support. I

Questions

 • Phones & Devices

9

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0

Closed

Suggestion for Business Opportunity and new market for ATT - Virtual Cell phone number

There are a lot of people who are former residents of USA and are now no longer living in USA. These people continue to have financial accounts and non financial accounts in the USA and these institutions are sending MFA - Multi factor authentication numbers to US cell phone numbers via text messag

Questions

 • AT&T PREPAID

9

2

0

Accepted Solution

Iphone 14 blacklisted

I brought an iPhone 14 through Facebook market turns out that it's black listed. I need help to unlock it email me [email scrubbed] or text me (Edited as per community guidelines)

Questions

 • Phones & Devices

24

3

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Phone activation blocked by retailer

Prepaid activation blocked by retailer. Phone was purchase from target.com I bought a moto g power 2022 online from target put in my prepaid existing sim as per instructions of phone for pre-existing customers and it does not have service and when a call is attempted I get a recording that s

Questions

 • AT&T PREPAID

9

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0

AT&T rep at Sam’s cost me$5,300 for a higher phone bill. (Bait and switch scam)

Went to Sam’s AT&T Rep said they could save me money on my phone bill if I switched from Verizon. Was paying $215 monthly for Verizon. My bill would be $137 monthly and we would get 5 new phones if we traded our phones in. I thought that was good and agreed. Sam’s rep charged me $300 in store.

Questions

 • Phones & Devices

6

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0

Want to cancel AT&T prepaid plan while abroad

I would like to cancel my prepaid plan but am abroad & am unable to call the hotline. Looking for some help on this forum.

Questions

 • AT&T PREPAID

34

3

0

Turbo Hotspot 2 and Smart TV

Can you connect a smart tv with turbo hotspot 2?

Questions

 • Phones & Devices

25

1

0

Dispositivo perdido o robado

Que pasa si después que se reporta un celular como perdido o robado lo encuentro pero ya el dispositivo ha Sido reemplazado

Questions

 • Phones & Devices

6

0

0

Accepted Solution

Official Solution

Someone else's name shows up on my caller ID - no one else is associated with my account and customer support can't help

I called a co-worker (so this is professionally embarrassing) and they told me that they didn't pick up because [someone else's name] showed up on their caller ID. I have AT&T service and they have T-Mobile service. No one else is associated with my account. I don't share a bill, share a lin

Questions

 • Features & Services

122

2

Request for carrier visibility / carrier reveal on iPad

- I’d like to submit a request for carrier visibility so I can view and select another cellular provider on my iPad Pro 2nd generation 10.5”. Right now the only option available is AT&T.- This is not the same as device unlocking.  The iPad is already unlocked.- I do not have an account with AT&T and

Questions

 • Phones & Devices

1.3K

11

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(92)
Dispositivo perdido o robado

Que pasa si después que se reporta un celular como perdido o robado lo encuentro pero ya el dispositivo ha Sido reemplazado

Questions

 • Phones & Devices

6

0

0

Cancel Recent order

I'm trying to cancel my recent but it's telling me to sign into my account and I don't have an account

Questions

 • Wireless Account & Billing

4

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0

Activated but still can’t text nor call

I transferred my service from Sprint to AT&T, bought 2 new phones from AT&T and transferred all of my information from old phone to new phones. I couldn’t get them to activate so I went back to where I bought them, they sent me to an AT&T store after 2 hours they finally got them activat

Questions

 • Phones & Devices

8

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0

OVER CHARGE

I’ve been a customer for about 4 years and every year around the same time my bill doubles or triples and it happens constantly. EVERY associate I’ve talked to in person or on the phones says the same thing “i have no clue why this would be happening” then it goes away but comes back a few months la

Questions

 • Wireless Account & Billing

10

0

Verification Code Going to Wrong Number

When I request a verification code it’s being sent to my niece’s number in Connecticut instead of to mine in California. I’ve called the support number listed and they weren’t able to help me at all. Can anyone please help me. Thanks!

Questions

 • Phones & Devices

6

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0

Missing Order and Upgrade Plan Billing issue

I ordered the iPhone 14 Pro on September 15, 2022. It was set to be delivered to my address in NC and I was told it would arrive early October at the earliest. I did not receive any order tracking information and FedEx says the phone was delivered on the 19th of September. I did not receive confirma

Questions

 • Wireless Account & Billing

8

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Phones & Devices

6K

29

Accepted Solution

Official Solution

AT&T Trade-in SCAM

Don’t fall for the AT&T scam. I also had a iPhone8 that I traded in for the new iPhone14 in the latest AT&T promotion.  The trade in iPhone8 was in perfect condition and warranted a $350 trade-in value.  I even had my crack screen replaced ($100) in order to turn the iPhone8 in in

Questions

 • Phones & Devices

266

3

Accepted Solution

Official Solution

Samsung Note 20 ultra 5g software update

So with all the talk of the new upgrade I check my phone and I am still running Android 10, why haven't I had any updates in years?

Questions

 • Phones & Devices

252

3

0

Accepted Solution

Official Solution

Closed

I need a AT&T service representative

I had an AT&T account representative for our business account, but then she simply disappeared from the company. I've been unable to get a new one assigned to our account. I've called AT&T support multiple times but they don't understand me.

Questions

 • Wireless Account & Billing

187

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Official Solution

how can i transfer my line to another account

can i transfer my phone and phone number from my dad’s accounts to my boyfriend’s without paying it off?

Questions

 • Wireless Account & Billing

170

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