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Hwilburn's profile

2 Messages

Tuesday, May 14th, 2024 7:53 PM

Text Messages Not Going Through to AT&T Customers

My organization uses T-Mobile for our phone service and I am unable to send text messages to any AT&T customer. Why is that and how do I fix it? 

ACE - Sage

 • 

118.2K Messages

1 month ago

Is it possible your organization has been labeled spam?

2 Messages

1 month ago

I don’t believe so. It’s possible my # is spam. I do a lot of cold calls (I’m in recruiting). My calls to ATT customers go through, just not my texts. They say “rejected”.. even to clients I’ve contacted and texted before. 
I submitted my number through Hiya to also make sure I wasn’t spam, and my number was verified. 

Community Support

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232.8K Messages

1 month ago

Hello @Hwilburn, we hope everything is going well with you!

 

Thank you for reaching out to us with your concern, we are here to help. 

 

Some possible reasons include:
 

SMS blocking service: If you have turned on SMS blocking service, it could be preventing your messages from being delivered.
 

Spam list: If you are sending an SMS to a number that is on your device’s spam list, your messages may not be delivered.
 

Third-party messaging app: If you are using a third party messaging app that is causing conflict with the phone’s default Messages app, it could be preventing your messages from being delivered.

 

Another suggestion that we recommend would be to contact T-Mobile customer service to check if all the settings are right.

 

Learn more on how to get text messaging help by visiting the below link.

(https://www.att.com/support/article/wireless/KM1370514/)

 

We hope the above-mentioned troubleshooting steps alleviate your concern! Please do let us know if you require any further assistance.

Thank you for contacting AT&T Community Forums.

Rachel, AT&T Community Specialist.

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