
Suspend service
Whether you need to suspend service for personal reasons or your device was stolen, we're here to help.
Wireless Account & Billing
Features & Services
Phones & Devices
AT&T PREPAID
This Valentine’s Day, find an extra special gift for every kind of love.
Whether you need to suspend service for personal reasons or your device was stolen, we're here to help.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
I have a Galaxy S20 FE 5G. I have been trying to set up my voicemail, and haven't been able to. For starters I accidentally deleted my voicemail number ages ago and haven't been able to get it back which I assume is the main issue I am dealing with here. How do I get the original VM number back?
Questions
• Phones & Devices
22
1
0
Accepted Solution
Hotspot or Tethering is disabled on one of my lines. How do I enable it? Apple iPhone 11 AT&T Business Unlimited Plus Multi-Line Plan All other phones have HotSpot enabled.
Questions
• Phones & Devices
12
2
0
Hello- My husband is in South America right now (Santiago, Chile) and all of a sudden cannot receive phone calls. When he's called, the phone doesn't ring and a message in Spanish comes up (we think it says that the number doesn't exist?). Voicemail is not an option. He has been on the phon
Questions
• Features & Services
16
1
0
Hi, I have the Calypso 2 U319AA. I was looking for a "simple" phone. Recently, I cannot get a signal. I'll shut off or restart my phone and all the bars are there. However, as soon as I move the phone or say, go to Facebook, the service drops immediately (one little spec). Never had a proble
Questions
• AT&T PREPAID
16
1
0
Hello. I cannot receive texts from people with an android on verizon. This has been tested with many of my contacts and they are the only group of people I don't receive texts from, sms or mms. This has been happening since I switched from a Samsung Note 20 to an iphone 13 Max Pro in July. My busine
Questions
• Features & Services
20
3
0
Accepted Solution
Official Solution
I received a call last night from "Ellen" with The Story House saying I had won a year of free wireless service as an entrant in one of your recent sweepstakes. She followed up with an email with several documents that I need to sign and return within 3 business days. I recall registering for
Questions
• Wireless Account & Billing
43
3
0
How can I view number history for my instant messaging on my bill?
Questions
• Wireless Account & Billing
11
1
0
Accepted Solution
Official Solution
Spice up your chakra with The Samsung S23 Ultra Let's get to it. New phones mean new hardware and software to boot. One of those features is Advance Night Photography for epic night shots! Not just that, the main camera is something to talk about with its 200 MP (Wide) lens, leaps from its predeces
Questions
• Phones & Devices
68
5
0
I ordered a pre paid device Dec 8 2022 and it was defective, I took it to USPS and have my reciept. It shows on my acct phone shipped and fir me to activate. Att recieved the phone Dec 16 2022. I dont know whats going on. I called 5 tomes regarding this matter still not resolved. Makes no sense. If
Questions
• Wireless Account & Billing
15
1
0
After dealing with rep for my problem it still not resolved and my tablet not showing up on account so guess will put with another carrier then when can see billing for tablet
Questions
• Wireless Account & Billing
11
0
0
We had a prepaid wireless home phone from ATT Gophone since the $20 fee wasmuch cheaper than the landline $43. In early 2022 we were informed that the3G service for our home device would no longer work and they (Gophone) sentus another unit. It apparently had a malfunction that would prevent thehome
Questions
• Features & Services
39
0
0
Why is a number that’s in my history call log -talk, keep changing format every time I look at it? The date and time stays the same but the phone number itself has changed.
Questions
• Wireless Account & Billing
31
0
0
Hola buenas mi Samsung s22 ultra no me permite actualizar a Android 13 por más que entro a actualizaciones me sale que esta actualizado y es Android 12 me pueden ayudar de verdad quiero tener Android 13 en mi celular
Questions
• Phones & Devices
84
0
0
I want to UNLINK my wireless services AND my DirecTVSTREAM services at www.att.com/acctmgmt/ . There are not links or instructions on how to do this AND there are no people available in Wireless Mobility Services or Combined Billing or DirecTV Billing that can assist. People just keep sending me b
Questions
• Wireless Account & Billing
47
0
0
Accepted Solution
I have asked for my daughters SE to be unlocked so I can add her to our account. Phone has never been activated on any plan or prepay bought phone at WalMart she has just used it for wifi. Att denied my request, said had to have service with them 6months before they can unlock it!! I paid for the ph
Questions
• AT&T PREPAID
27
2
0
Accepted Solution
Hi I plan to get an iphone14 with AT&T domestic US service on it. However, I travel frequently to India (6 months in a year) and I need the text messaging service to work so that I can receive my bank's 2FA code periodically. Normally this is about 2-3 times a month. I don't plan to use the tal
Questions
• Features & Services
27
9
0
Accepted Solution
Official Solution
I am gonna travel to Asia for a month. Can someone in the US reach out to me through my current prepaid plan number? Do I need to add any additional service?
Questions
• Phones & Devices
26
2
0
Accepted Solution
Does my device iPhone 14 Pro Max uses eSim card? Like there is no way for me to put a sim card from Taiwan in there because there is no pin hole to open to slot. I talked to a cellular provider in Taiwan and she said if she installs a new eSim on my phone I am at risk of losing my AT&T number in
Questions
• Phones & Devices
26
3
0
Accepted Solution
Closed
I'm on prepaid and started having data issues when my plan renewed. Apparently all I need to do is have the eSIM and APN reactivated. I'm on an iPhone with eSIM - is it possible to remove the eSIM plan and then re-add it again with the original data or QR code, or once it's deleted it's gone for goo
Questions
• AT&T PREPAID
26
2
0
This Valentine's Day, let AT&T help you give your loved ones an extra special gift!
Looking for the new Samsung Galaxy S23, Samsung Galaxy S23+ and Samsung Galaxy S23 Ultra? We've got what you want!
Learn how to troubleshoot CARE CODE error messages, fix login issues and a more secure way to access your AT&T mail service.
We have all you need to ensure your service is not interrupted.