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AT&T fiber installation service is terrible and broken.

I ordered the AT&T fiber service 2 weeks ago. When the install technician came to my house he said he can not finish the installation because the Fiber box (ONT box) is not installed, so I called the customer service to request someone to install the ONT box, and the next day the same install te

Questions

 • Internet with AT&T Fiber

47

6

0

AT&T Access

If I qualify for the 30 dollar AT&T Access internet plan, does the 100MB option include fiber and would it be installed free of charge?

Questions

 • Internet with AT&T Fiber

4

0

0

The DELE command did not succeed.

I have this error using TBird: The DELE command did not succeed. Error marking a message as deleted. Mail server inbound.att.net responded: Too many requests. Is there a setting I need to change with ATT-Yahoo? Thanks! ~Kirch

Questions

 • AT&T Internet

109

10

0

Help burying a line

I have had the worst experience just trying to get new service line buried. I’m about to go back to spectrum if this doesn’t get resolved ASAP. We had the line laid about six weeks ago. About 10 days ago I realize it still had of been buried and called. The technician never put in the order. They th

Questions

 • Internet with AT&T Fiber

17

5

0

new service problems

I signed up for AT&T internet and Direct TV streaming. On Thursday an AT&T tech showed up and installed a box on the outside of my home, which connects fiber to the telephone pole across the street. On Friday AT&T sent an independent contractor to install the modem within my home and tha

Questions

 • Internet with AT&T Fiber

40

7

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Accepted Solution

Do you have seniors programs

Im looking for a cheap internet home service

Questions

 • AT&T Internet

23

3

0

upgraded to fiber internet now Ethernet on smart TV will not activate and aquire ip address

I recently upgraded my old copper ATT internet line to AT&T Fiber and am using AT&T’s standard default router/gateway and can no longer connect my Smart TV via ethernet to the Internet. I had no issues with the old copper, so I'm posting this under the AT&T Fiber Equipment forum. At

Questions

 • Internet with AT&T Fiber

72

29

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ATT Fiber With Asus AC-66U Router

Just had AT&T fiber hooked up today with a BGW320-500 gateway. This install replaced my old 75 Mbps DSL account which was configured with an Asus AC66U router in the DMZ zone. This router provided all routing functions for both wired and wireless clients (on a different subnet to that for the ga

Questions

 • Internet with AT&T Fiber

13

1

0

Compatible Router / Modem?

Signing up for AT&T, the plan just says it uses their gateway modem/router combo for 10$ a month. Is there an approved list for ones that I can buy that would be cheaper in the long run (2+ yrs)?

Questions

 • AT&T Internet

75

2

0

"Undefined" error message when trying to order new service

I have been trying to place an order for new Fiber internet service. The service is available at the address but I keep getting to "bill preferences" and once I type in CC info and select "autopay" an "Undefined" error message appears under "bill preferences" and I can't continue. Chat couldn't help

Questions

 • Internet with AT&T Fiber

15

3

0

download for ATT ufix

I am trying to get the AT&T troubleshoot app on my mac. After I login using att.com/ufix it just keeps on "hunting'. I have tried several times with no resolution. Thanks, Lance (customer since 1964). [email scrubbed]

Questions

 • AT&T Internet

8

0

0

Accepted Solution

Official Solution

Transient problem with accessing some sites

Hello, Recently I faced with the  problem with access to some sites. Through the mobile operator  (or from other network) they work without problems.  But at AT&T network some of the sites are not stable. They may stop working without any reason while others work as normal. As a

Questions

 • AT&T Internet

624

131

ports not opening when ethernet is plugged in but works when wifi is in

subject says it all.. im using NAT default gaming server, etc but when i plug in my ethernet the ports close, wifi open and the ports stay open etc. router is a

Questions

 • AT&T Internet

23

5

0

Bury internet line

Who do I need to contact to come and bury an internet line? When the line was installed, the tech said they would be out within a week to bury it. It has been over a month now and the line runs through three yards and across the street.

Questions

 • AT&T Internet

107

2

0

Not an active HSIA user

Hello, I get this error whenever I try to access the copyright tutorial. I have only 1 AT&T account, which I have tried logging in with the email associated with it. I have also tried logging in with my primary member ID that begins with sbciptv_ and password that is associated with th

Questions

 • AT&T Internet

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1

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