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Internet with AT&T Fiber

Internet with AT&T Fiber

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(14932)
Smart Home doesn't recognize new Fiber modem

How do I get my Smart Home Mgr to recognize the new Fiber modem? I have re-started the modem twice. Uninstalled & re-installed the Smart Home App 3 xs. I am at a loss. The message I get is "Can't reach your Wi-Fi gateway."

Questions

 • AT&T Fiber Equipment

42

9

0

Rain Bird Wifi

I recently changed to AT&T Fiber 1G and with my previous IP service I had no issues using my Rain Bird controller on my network or away from my network. My rain bird wifi module is connected to my AT&T guest 2.4 ghz network, but when I use the rain bird app to try to access the controller I

Questions

 • AT&T Fiber Equipment

21

13

0

How to return ATT ONT if I have no account number

I never had an ATT account, but I have an ATT ONT that I got through another ISP (Sonic). Since I can't provide an ATT account number, can I still drop off the ONT via FedEx/UPS? It's a perfectly good ONT, and I hate to see it turned into eWaste.

Questions

 • AT&T Fiber Equipment

14

1

0

Deceptive Sales Practices

I was convinced by one of the ATT phone reps to upgrade internet to the $85 a month service versus the $55 one I was planning to purchase. He told me that I would be getting a $400 reward card for this level of service. My reward card only ended up being $200. This was the level that came with the $

Questions

 • AT&T Fiber Ordering

19

1

0

Fiber internet but less than 100 mbps speed

I have AT&T's Fiber Internet Plan but speed is never better than 100 mbps.I've tested speed at att.com/speedtest and also used google's fiber speed test.Just now test results: ping 14 download 95 mbps upload 94.3 mbpsThis is on computer Win 10 google chrome with cat 6 ethernet cable.I reporte

Questions

 • AT&T Fiber Equipment

4.6K

92

0

REFUSED TO GIVE GIFT CARD

I activated 1G internet service in April 2022 and was told ATT will give me $150 gift card via email. I waited and get nothing, contacted the agent told me to check my email 7-10 business days. I waited and still nothing. I contacted the local store again. I was told that the gift card will send out

Questions

 • AT&T Fiber Account

27

2

0

ATT Network does not show up on list.

Today we switched over to ATT fiber. It seems to work OK on some devices - a desktop, a phone, and two tablets. However, on a second desktop and a laptop the ATT network does not even show up on the list of wireless connections to sign into, and I've refreshed and rest multiple times. Does anyone el

Questions

 • AT&T Fiber Equipment

1.3K

20

0

How to power a BGW320-505 off of PoE++

I would like to power my new BGW320-505 off of POE++ (802.3bt). I do not have backed up power in the garage at the demarc where the fiber terminates into the BGW320-505 but I do have it on the Ethernet switch inside.  POE++ should provide adequate power, so I believe the primary issue is adapt

Questions

 • AT&T Fiber Equipment

15

1

0

HBO Max can't verify sign-in even after clearing browser data

ATT internet fiber 1000 plan says I have HBO Max. I tried signing in by selecting provider ATT. After successful ATT sign-in, HBO Max site says it can't verify and it looks like I don't have HBO Max. Following ATT FAQ, tried clearing Edge browser data from all time. Re-attempted sign-in to HBO Max,

Questions

 • AT&T Fiber Account

50

11

Fiber 1000 HBO Max - Can't Verify Subscription

I've been an AT&T Fiber 1000 subscriber since December 2021 and am grandfathered into the free HBO Max, but I cannot get the subscription. Whenever I attempt to sign into HBO Max with my AT&T account, it says, "Can't Verify Your Subscription - It looks like your account doesn't have access t

Questions

 • AT&T Fiber Account

85

6

0

Pathetic

A class (Edited per community guidelines) needs to be started regarding all these complaints a technician came into my yard today didn't identify himself to me or my neighbor put flags down and spray painted oir yards and I come home from being at work and my AC doesn't work all my other electrical

Questions

 • AT&T Fiber Installation

21

0

0

How can I rename a device? Also, why does my printer have a "68" in the third IP position instead of "1"?

1) I want to rename devices to something more intelligent. 2) Why does my printer have a "68" in the third IP position instead of "1"? I can ping it in a browser but not sure why it is 68. Using passthrough on the ATT 505 router. 3) How can I turn the status of a device to "on"?

Questions

 • AT&T Fiber Equipment

15

1

0

AT&T Antivirus Plus

Hi,       I am asking here after spending over 3 hours with AT&T customer care. When I try to get the AT&T internet suite for my new PC it gives error "Error: An error has occurred. Please try again later. If the problem persists contact customer support".  Any help wo

Questions

 • AT&T Fiber Account

37

4

0

Closed

CHARGED FOR ALMOST 3 YRS AT RENTAL ADDRESS WE HAD TERMINATED SERVICE, ALSO BILLED FOR FIBER SINCE AT NEW ADDRESS!

I would like to file a complaint with internet loyalty supervisor joshua id#PZFKW56. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

Questions

 • AT&T Fiber Installation

19

1

0

Closed

ATT KNOWINGLY CHARGES PEOPLE AT THEIR OLD ADDRESSES AND THIS APPARENTLY THIS HAPPENS ALL THE TIME. WE WERE CHARGED FOR ALMOST 3YRS!

I would like to file a complaint with internet loyalty supervisor joshua id#PZFKW56. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

Questions

 • AT&T Fiber Account

15

1

0

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EXPLAINER

What’s fiber internet?

Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.
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TRENDING NOW

AT&T Fiber now delivers speeds up to 5 GIG

Is your home internet fast enough? Depending on speed tier availability and your household’s connectivity needs, you may choose an AT&T Fiber plan with hyper-gig speeds.
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BLOG

A quick introduction to Wi-Fi 6

Wi-Fi 6 was designed to improve on previous standards in several ways, including more efficient battery usage, higher maximum bandwidth, improve security features, and more!
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