AT&T PREPAID
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Learn what you'll need to do to send your trade-in Returning your device just got a bit easier. Once you move your data from your old phone to your new one, you will use the box your new device came in to ship the trade-in. You'll pack it up, tape the box closed (included), and place the shippin
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I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?
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Good morning all,How does one reach out to the AT&T Mobility Legal Department. They're about to get a (Edited per community guidelines) (Edited per community guidelines) for malicious port practices for past due accounts as they intentionally make it to where you cant port out a line if you have a b
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I have a line that has been canceled due to non-payment because of a dispute with the billing with AT&t. I have initiated a change of provider and moved to T-Mobile. Now AT&T is refusing to port my number to T-mobile until the balance is paid in full. Even though the balance is not correct.
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When I try to log into my account with email+password, I get hit with "Let’s make sure it’s you" prompt with a code being sent via SMS. My plan is an older Cingular plan that does not include SMS, of which AT&T is apparently unaware. In any case, SMS messages never arrive. How do I log into my
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I've searched around and found a couple of different ways people have used but none of them actually seem to work. I've tried switching the device but the process locks up as it just keeps telling me the IEMI is the same as my current device(obviously this is what I want) and will not let me click n
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Hi, On Nov. 30 and Dec. 1, 2023, my AT&T account showed "extra $200 off when you upgrade" (see attached screen shot) . I chatted with two AT&T chat agents who confirmed this, and I made screen shots of both chat sessions (attached). Based on this confirmation, I went ahead and upgraded to
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Asurion insurance has suggested giving me an iPhone 15 pro max in for my iPhone 13 Pro Max. My 13 has cracked front and rear screens. If I take this option to upgrade via insurance claim, would it void my current upgrade eligibility with AT&T?
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I have an ATT mobile phone line number and a Samsung S22 Ultra phone. There was damage to the original phone & a claim was filed with the insurance carrier. The replacement phone arrived & we went through the activation process. It appears that the new phone's IMEI didn't get linked t
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As the title states, it's time to end an almost 20 year relationship with AT&T. Yesterday was the final straw, so I write this to make a statement and to convey my total and utter frustration with AT&T. I'm sure I'm not alone in this sentiment and hopefully this is useful to not only the "hi
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On March 6th, I was served a one time charge for a Non-returned device - Next (Mar 06) for $533.19. I will not be paying this fee due to a failed responsibility on the end of ATT. I did send the device back but no tracking number was ever issued to me. I asked for AT&T to deliver me th
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We traded in a phone on 12/1/23 and took the phone to our local AT&T store; I have a receipt with the trade-in amount, promotion, and condition of the phone. After 5 months, we still do not have the credit promised. We have called several times over the past 4 months and offered several excuses
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Why is it I can't view my usage details for January and February's billing cycles of this year. I have no problem viewing current usage or any of last years usage details. Just January and February of this year. I have never been able to see January 2024 now its February 2024 to. Never had this issu
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Hello,Today, I went solo on my own phone plan after the primary transferred billing responsibility for my line. Soon after picking a plan, getting a PIN, etc., I got an email to complete by signing in. So far, so good. Then, it asked me to merge my old account. I didn't remember having an old accoun
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Hi everyone, I switched 2 lines over to AT&T in January 2023 and got a free iPhone 14 Pro (36 months of credits) for trading in an iPhone 12. Last week I switched over my personal wireless account to a newly created business account and paid off the iPhone 14 Pro. When trying to unlock online,
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I have an ATT mobile phone line number and a Samsung S22 Ultra phone. There was damage to the original phone & a claim was filed with the insurance carrier. The replacement phone arrived & we went through the activation process. It appears that the new phone's IMEI didn't get linked t
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Good morning all,How does one reach out to the AT&T Mobility Legal Department. They're about to get a (Edited per community guidelines) (Edited per community guidelines) for malicious port practices for past due accounts as they intentionally make it to where you cant port out a line if you have a b
Questions
21
22
0
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We traded in a phone on 12/1/23 and took the phone to our local AT&T store; I have a receipt with the trade-in amount, promotion, and condition of the phone. After 5 months, we still do not have the credit promised. We have called several times over the past 4 months and offered several excuses
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