Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

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Where is my rewards cards?

I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?

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How to return your trade-in to AT&T - Information and Help from the AT&T Community

Learn what you'll need to do to send your trade-in    I recently used the AT&T Trade-in Program to upgrade my smartphone. The phone was shipped pretty fast and I was able to move everything over using one of the transfer apps available (link below). Since it has been some time

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how to prevent at&t from opening fraudulent accounts with your ssn

is there a way to prevent at&t from opening accounts in your name and ssn? the fraud department does not take phone calls anymore and they do nor respond with urgency.

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Business Account line request to unlock a paid in full account was denied and line was cancelled.

Email was received denying unlock. Phone line was cancelled and phone remains locked. Phone unusable.

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I'm setting up an AT&T account with my Bank Checking Account

I'm setting up an account with my bank which needs two things 1) My AT&T Account Number which I have and 2) AT&T's Postal ZIP Code which I don't have.

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Transfer phone number

Right now I have straight talk and thinking about switching to AT&T, but first I would like to know if I can transfer my current phone number

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Cross Services Cooridnation Failure

Dear ATT...I called with a simple request to port my mother's ATT land line to an ATT wireless account because she is now in hospice care and I wanted her to be able to keep the land line number she has had for the past 30 years. Your customer service people have provided ZERO help. I have been boun

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Spam Messages Blocked

I received several spam messages from one number yet the messages didn't show up on my phone. However the messages showed up on my call log which showed a response back and forth from my phone. I was told by AT&T advanced support that the logs reflect the blocking of the recognized spam messages

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How to switch from Verizon to ATT

Can someone tell me how this works?

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Can't unlock s21 after I upgrade to s23

I recently upgraded to the s23 and I'm trying to unlock my s21 to give to my daughter to use with prepaid service but I keep getting the error saying the phone can't be unlocked because it's on another att acount.

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Tracking a returned phone

I had to have my phone replaced via the warranty department. I sent back the old phone in December and it is now march and I am being charged $1700 for a phone I returned using the label provided. Can the warranty department track that?

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I need to get my phone off of my ex's account

I just got divorced and need to get my phone off of his account. I want to keep the same number. If I do this in store do i need him there with me or can I do this myself?

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AT&T Roaming Hot Spots

I could swear that I saw somewhere that if you were an AT&T U-verse Internet subscriber that you might have some kind of ability to hook up to AT&T Wi-Fi "hotspots" located at various places scattered around the city (Fort Worth, Texas to be exact). Is there a list of where these hotspots ca

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wifi calling security issue samsung

SECURITY issue with samsung phones it is recommended to turn OFF wifi calling. scrippsnews reports how-to-turn-off-wi-fi-calling-on-android-to-combat-hackers  NOW, question - how do we get informed when this security flaw is patched by samsung, since it strongly affects many samsung model

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Change account manager

How do I make myself the account manager if someone else signed in first?

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what happened to my alert on laptop re phone alerts

I had an alert on my laptop that told me "all is well" regarding my wireless phone. The pop up appeared every time I closed computer.  I could also see if it had spam usually indicating the number(s).  This way I did not have to worry about using my minutes on my 35 cent a minute plan to

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Digital world has become our life much easier

Life has become much easier with the help of the Digital world. We can access almost anything at home.

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removed apps and users

very concerned.

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)