Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

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Where is my rewards cards?

I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?

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How to return your trade-in to AT&T - Information and Help from the AT&T Community

Learn what you'll need to do to send your trade-in    I recently used the AT&T Trade-in Program to upgrade my smartphone. The phone was shipped pretty fast and I was able to move everything over using one of the transfer apps available (link below). Since it has been some time

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ACP

I was just recently accepted and enrolled in the ACP program but I do not know how to claim the benefits I have the account number and everything but I don't know where to go from here can you please assist me in getting my ACP benefits

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How can I view my actual installment plan document

I’m trying (so far without results) to find and print out my installment agreements on the 16 devices I have on my account. I can’t find anywhere to do so. The link on the installment plan inquiry page doesn’t go anywhere I can find. Please advise how I can get copies I can print or save. Thank you

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id verification

keeps saying face not detected, and idk what to do

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I think I am being scammed by AT&T

Well, its been on going for a  month now.  And nothing has changed.  I initially called customer service to see about getting new service, I have been with Cricket Wireless for 8 years.  They had approved me for 2 lines, but because we were trading in our phones they told me we needed to go to a lo

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Unresolved issue, after porting to T-Mobile I was still charged for 6 months after

Between the dates of August 6-8 2022 I had 4 mobile lines and a watch ported to a T-Mobile account. I also had my daughters mobile line and watched ported from my att account to her own T-Mobile account. Due to still being billed for internet and direct tv through att, I didn’t realize that I was st

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Call log for wireless

How do i obtain my wirless call log online with ATT? did they remove this feature? I lost all my numbers and was wanting to get some of them this way.

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Fraud phones ordered on my account

6 phones ordered on my my account att blacklisted them but will not credit my account anyone else?

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Trouble with unlock request

Encountering: Unlock request denied due to information provided not matching your records. I am at a loss. I have verified that everything is correct as far as the account owner, wireless passcode, etc. I still encounter that blasted error message. The unlock portal indicates my phones are eligib

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How do I report fraud? Phones were ordered on my account. Your fraud pages are blank.

I cannot seem to get anyone from the fraud department on the phone and your website fraud pages are blank. I need help ASAP. Two phones were ordered fraudulently on my account.

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how do I get authorized to talk to customer support

I am the Company Administrator on our Premier portal but when I call Customer Service they tell me that I'm not authorized. How do I get authorized to talk to Customer Service?  

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AT&T Roaming Hot Spots

I could swear that I saw somewhere that if you were an AT&T U-verse Internet subscriber that you might have some kind of ability to hook up to AT&T Wi-Fi "hotspots" located at various places scattered around the city (Fort Worth, Texas to be exact). Is there a list of where these hotspots ca

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wifi calling security issue samsung

SECURITY issue with samsung phones it is recommended to turn OFF wifi calling. scrippsnews reports how-to-turn-off-wi-fi-calling-on-android-to-combat-hackers  NOW, question - how do we get informed when this security flaw is patched by samsung, since it strongly affects many samsung model

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Change account manager

How do I make myself the account manager if someone else signed in first?

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what happened to my alert on laptop re phone alerts

I had an alert on my laptop that told me "all is well" regarding my wireless phone. The pop up appeared every time I closed computer.  I could also see if it had spam usually indicating the number(s).  This way I did not have to worry about using my minutes on my 35 cent a minute plan to

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Digital world has become our life much easier

Life has become much easier with the help of the Digital world. We can access almost anything at home.

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removed apps and users

very concerned.

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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