Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

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Where is my rewards cards?

I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?

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How to return your trade-in to AT&T - Information and Help from the AT&T Community

Learn what you'll need to do to send your trade-in    I recently used the AT&T Trade-in Program to upgrade my smartphone. The phone was shipped pretty fast and I was able to move everything over using one of the transfer apps available (link below). Since it has been some time

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service

I have had no service for 4 days cause you guys screwed my account up importing buisness number. you have caused me to lay off 6 employees and you are putting my business in bad position. You guys have promised to call back in a hour, you havnt. been hung up on, over 16 hours on hold total. I spent

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AT&T Phone pricing is not competitive!!!

I thought I would post this information so people know how AT&T phone pricing is not competitive. I am a 30+ year customer who is considering moving to Verizon. I ordered an unlocked Google Pixel 7, 256GB Obsidian phone from Best Buy total price with sales tax $541. However, I&

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Trade in policy at retail stores vs corp stores

I understand that att has their corp stores and retail stores. and that from the comments the retail stores seem to have more issues because they're not actually att employees. My issue is about the policy of trading in an old phone for promo credit at a retail store vs trading it in at a corp s

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want to pay off phone to unlock

I would like to pay my cell phone debt to be able to unlock it, but I don't have the phone number, just the imei [EDITED per Community Guidelines]

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Has anyone else had trouble from a local ATT store?

Last year I purchased a new phone as part of the deal from AT&T, which indicated that any samsung phone in any condition would be administered an 800$ credit towards a new phone while the remaining would be paid out of pocket. I had asked several times to clarify, the manager of the store insist

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Seeing all calls , texts , and messenger incoming and outgoing messages on my other phone on my at&t business account?

I want to see all incoming and outgoing calls,texts, and messenger messages on my other business phone 9788735852

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Upgrade Order

Why does my order keep getting canceled? I submit the upgrade order and see the charge for the upgrade on my credit card. Then, I get an email saying my order is confirmed and will be ready soon. When I go to check the status of the order five minutes later, it tells me the order has been canceled.

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Home experts fraud

2023 and having same issue home expert esteban Navarro came to our house and promise a bunch of stuff  that weren’t applied !! Trade in that he never picked up and time expired, fake lines, had us switching from t-mobile which I strongly regret we had a bill in March of $1600 they seem no to b

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Past Call Logs

Good Evening I have been requesting a call log for my ATT account since March this year with no success. Please advise if it is possible to receive a call from 2013.  Thank-you.

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I’m very depressed when i see this wanna cry I really wish I was never a customer of AT&T’s. It’s messing up my life litera

Hello again I’m here to complain about AT&T. My name is Shante Carr. I’ll talk to Michelle and I’ll talk to a Tammy Winn. The issue that I am having is I old AT&T $141 in September. I paid the balance in September 2022 this $141 balance appear on my credit again 2023 I was never notified tha

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Change account manager

How do I make myself the account manager if someone else signed in first?

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what happened to my alert on laptop re phone alerts

I had an alert on my laptop that told me "all is well" regarding my wireless phone. The pop up appeared every time I closed computer.  I could also see if it had spam usually indicating the number(s).  This way I did not have to worry about using my minutes on my 35 cent a minute plan to

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Digital world has become our life much easier

Life has become much easier with the help of the Digital world. We can access almost anything at home.

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removed apps and users

very concerned.

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Unauthorized line

I bought a new phone from an AT&T store in 2020. Paid the phone off, it was hooked up to my fiancés number. It’s now 2023 and I have switched because my bill increased to much to find out that there is a 4th line on my account that I didn’t ask for, authorize, or know about until now. I switched

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ATT Signature Program proof of eligibility

My work ID doesn't have a logo so they won't accept it. What other proof can I provide?

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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