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Learn how to best manage your wireless service and account.

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Back Office Investigation

Hello, I had multiple issues on my account that resulted in a Back Office investigation starting 09/24/20. To this day, it is still not resolved. I

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Cell phone

Want to drop the protection plan

 posted 

a day ago

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Last response by 

Constructive 

a day ago

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7

1

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Discounts

I am a State Tested Nurses Aide can I receive the discount plan like the RN's & LPN's??

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6

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AT&T stole $500 from me by not honoring their promotion

I ported in a phone number back in March and was supposed to get $500 off the phone. Instead I have been fighting with them for 7 months over this. T

 posted 

4 days ago

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Last response by 

aimza 

a day ago

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29

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AT&T blacklisted my IMEI after upgrade

AT&T "inadvertently" blacklisted the IMEI on my phone when I upgraded. I had paid off all my installment payments in full and the phone belongs to

 posted 

2 days ago

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Last response by 

User1022 

a day ago

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18

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Wrong email on someone else's account?

I have been receiving someone else's email statements and payment emails, for over 7 years. I've reached out to several ATT reps, and what I think is

 posted 

a day ago

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Last response by 

sandblaster 

a day ago

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2

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AT&T is holding my number hostage: AT&T will not let my number move to Verizon

I have been a very loyal cellular customer with AT&T since 2003 along with the rest of my family.  The other 3 members on my plan have no issue moving

 posted 

3 years ago

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Last response by 

sandblaster 

a day ago

Questions

5.8K

14

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Iphone 12

Can i go to AT&T tomorrow and pick my pro ordered iphone early or are they being delivered to my house?

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5

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Online Order Canceled but Next Plan is pending on my account

I purchased 3 iPhone 12's on the first day of pre order from Apple.com, but apple ultimately cancelled one of my orders because they limit orders to t

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5

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failed to receive rewards card

Switch carrier in May 2020, brought my phone. Promised $300 pre-paid card per line.  never received, now no one can find the rewards and also si

 posted 

7 days ago

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Last response by 

scg 

2 days ago

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