Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

29.9K

Ask a question

Pinned posts

(2)

Accepted Solution

Official Solution

Where is my rewards cards?

I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?

Questions

2.3K

10

Accepted Solution

Official Solution

Pinned

How to return your trade-in to AT&T - Information and Help from the AT&T Community

Learn what you'll need to do to send your trade-in    I recently used the AT&T Trade-in Program to upgrade my smartphone. The phone was shipped pretty fast and I was able to move everything over using one of the transfer apps available (link below). Since it has been some time

Questions

38K

27

(29282)
I get error TBWLSB-118 when trying to transfer billing responsibility

Hello, My wireless account is under my wife's name. Unfortunately, she passed away a few years ago and I need to transfer the billing responsibility to my name. Every time I go through the TOBR process, I get the following error during the credit check step: We're sorry. Based on your credit

Questions

13

1

0

Hays manger name brandon clapp crosses the line when he abuses his power towards a customer who just wanted to be part of the at and t fami

Brandon who is known for his abusive past is dating/living with my youngest sister who has a kid with often comes up to my moms so ws both can see the baby. Me and him have never got along but been keeping it peaceful so that the kids dont see the hate. On superbowl sunday he tells me about the n

Questions

20

2

0

Refund from credit owed after cancelling service

Att has been double billing my elderly mother for over two years. When she first noticed it she called them multiple times and just got transferred from one person to the next. She finally (after a year) got them to recognize that they owed her this money and just added a credit to her bill. They ne

Questions

12

1

0

AT&T Retail Store Lost my trade in phone

Not only did I hand in my iPhone 12 to the associate the day I upgraded, but also had to come back the next day to process the paperwork for it. I saw my trade in phone that day also. Manager called me weeks later to say that couldn’t find the phone and I’d have to pay full price for new phone if no

Questions

13

1

0

I have poa for my grandfather

I have a poa for my grandfather and he has dementia. I just tried to get him a new phone at his request and the store associate and manager informed me they can’t do anything to the acct without the pin. He can’t remember and is in a wheelchair at a nursing home. Traveling for him is difficult. With

Questions

18

3

0

IP Address is being blocked

I get the following message when trying to send emails from my AT&T serviced iPhone: SMTP error from remote mail server after end of data: [Personal Data Sensitive Information Removed] When sending emails from wifi connection, I do not get this error.

Questions

38

3

0

Add feature

I want to add roadside assistance

Questions

10

2

0

Accepted Solution

Dispute collections

​ ​ ​Dear AT&T,​ ​ ​ ​I am writing to dispute the current bill that you have sent to the three credit bureaus. According to the bill, I am responsible for the charges incurred on the account. However, I would like to inform you that I am not responsible for any charges made on the account a

Questions

23

4

0

Address for Att Fraud Department

I am a victim of identity theft and have proof that the criminal attempted to open an account three times with both Verizon and Att&t, in which all three credit attempts were denied. One Adverse Action Notice stating clearly: unable to verify identity. On the 4th attempt, someone finally found an At

Questions

555

4

0

How can I update a current wireless business account name and billing address?

I have an existing wireless business account with several devices and need to update the business account name and billing address.  There will NOT be changes to the users, account managers, devices, device names etc..  Only reflects the account name and billing address.  I found whe

Questions

12

1

0

Be the first to reply

(139)
Billing

I’m being sent my next door neighbors bill with the Wrong address for years, being billed to my home and they may have been receiving our discount and federal &state recovery fees discounts and they have another account at an address next to my family member who has been experiencing issues as w

Questions

2

0

0

S22 ultra still not get android 13 update when I will receive its update?

Hello, I have Galaxy S22 ultra AT&T S908USQU1AVCJ and still there is no software available update to Android 13. Please tell me the reason and when it will be available. Thanks

Questions

1

0

0

When will software update happen

When will software update happen

Questions

1

0

0

I wanna join

How much money$ do I need for iPhone plan, if I'm not considered a well qualified customer?

Questions

1

0

0

Attn: ATT/Samsung CEO's

I'm going to put this out there and I hope that a CEO sees this comment from either AT&T or Samsung. I just purchased a new S23 Ultra at a cost of 1380 United States dollars. Even though I got a great trade in on my old phone I’m still going to have a difference of 580 dollars out of pocket. Now

Questions

6

0

0

Not getting my trade in credit...HELP!

I got my daughter a new phone and it was a trade in. It was suppose to be $11.00 per month. We are on the 8th month and still no credit.  I have spent a ridiculous amount of time (10+ hours) trying to get this fixed with no luck.  What do I need to do to get this resolved?

Questions

4

0

0

Trending Accepted Solutions

(112)

Accepted Solution

Official Solution

Can’t access my sbcglobal email

Hello I’m not able to log into my sbcglobal email and really need to log into for to reset a password on an app!!

Questions

175

5

0

Accepted Solution

Official Solution

Missing $250.00 card

For NEW service I was supposed to get a $250.00 card. Get the run around every time I call about it. Now they say I need a bill from another provider and a ETF fee to get the $250.00. Who else has been deceived like this?