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Wireless Account

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Order won’t go through

I was expecting a shipping confirmation when I went online to check the status of my order it now says “for your security we’re reviewing your order”

Questions

10

2

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How do I leave a positive review for a customer service rep?

I had some issues with my bill and called AT&T customer service for the first time ever and got fantastic service. I was hoping I’d get a text ask

 posted 

3 days ago

 • 

Last response by 

ATTHelp 

10 hours ago

Questions

11

1

0

Upgrade eligibility not restored after order cancelled

On a family plan with five phones, all five were eligible for upgrade. I submitted an order online to upgrade my phone. ATT miprocessed the order and

Questions

4

0

0

Accepted Solution

Official Solution

Reporting a scam

I have received several phone calls vrom a ATT number offering me a promotion, for $49.99 a month for 2 years I can have everything I  now have plus s

 posted 

2 years ago

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Last response by 

MicCheck 

2 years ago

Questions

205

1

0

Returned Phone Tendered to Returns Agent

Hi, i was returning my phone and tried to take into the store and return it but after speaking with someone on the phone they stated i had to return i

 posted 

a year ago

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Last response by 

Jenniferfalls  

a month ago

Questions

474

5

0

Fraud Reimbursement

I was a victim of fraud on my wireless account.

 posted 

21 hours ago

 • 

Last response by 

skeeterintexas 

20 hours ago

Questions

13

8

0

Service reconnection after payment arrangement was denied

I called customer service and was told by 2 different people if I went to my local AT&T Store and paid a certain amount my service would be restor

 posted 

21 hours ago

 • 

Last response by 

Constructive 

20 hours ago

Questions

10

4

0

Accepted Solution

Official Solution

Failed verification question

I already have service with att i applied for 2 additional lines but failed the question and was told to go inside a store which im definitely not doi

 posted 

a day ago

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Last response by 

Constructive 

a day ago

Questions

9

1

0

where to find the "confirmation number

In order to communicate with AT&T about my trade in, that I have never received credit for they request a confirmation number. Where do I find th

Questions

6

0

0

Where to leave positive feedback for customer service experience?

Hi, I was just on the phone with AT&T for over an hour, all to try to switch my service from one home to another. I spoke to two representative

Questions

4

0

0

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