Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

28.5K

(27907)

Accepted Solution

how to get account info after being removed from a family plan

My line have been removed from a family plan before I successfully transfer my number to another carrier. Now my number is out of service. How could I get my own account number, PIN and Bill info for porting my number?

Questions

29

2

0

How to contact a Regional Manager

I have been having nothing but issues with my billing since I changed from Verizon to atnt! I have spent 34 hours all together between the phone and in office in reference to the account! I have reached out to the store managers boss via email and have not received a response. I am looking for someo

Questions

1.4K

3

0

I can’t get my account de-unified

So several years ago I stopped using direct tv and AT&T said it was removed from my account. So flash forward to 2022 when to my surprise my account still isn’t de-unified. I went to an AT&T store this week and the sales rep couldn’t even get somebody to give him a straight answer on it eith

Questions

23

2

0

Remove my wireless account from Unified account

1. Apparently i have a wireless account which never shows up in my profile but i was given that number by C/S representative during one of the phone calls. 2. What i see in my profile is a unified account ID. I use to have Uverse TV service which i disconnected about 3-4 years ago. 3. Everytime i

Questions

232

4

0

Unable to de-unify account

I have 2 accounts. A primary account and a secondary account. I want to merge both of them into the primary account. As far as I understand, this can be done through transfer of billing responsibility - I request tobr from second account into the primary one. However, looks like the secondary accoun

Questions

501

2

0

How to actually de-unify an account?

Hi all,I've searched and searched and keep coming up empty. In a nut shell, I am in a position where I need to de-unify my DirecTV and AT&T wireless account for reasons that should not be complicated, but, here we are.I call, and reps seem to have no idea what I am trying to do, I've been told

Questions

411

4

0

SSTNC-001: Make sure you've entered a valid 10-digit mobile number and 5-digit ZIP Code and try again.

Have been at this for 3 days now 7 calls 5 hours of phone time and still can not get anyone to help me get this error code taken care of. Been disconnected 4 times, transferred 6 times so I come to the community in hopes someone has a recommendation on trying to get this solved?  I was t

Questions

292

16

0

AT&T is holding my phone hostage!

When I purchased my phone in 2019, the employee put the original installment plan under the wrong number. When I finally got that fixed, 3 years later my device unlock request was denied because a) I have 2 IMEI numbers associated with my installment plan and b) the IMEI number is associated with th

Questions

37

4

0

Escalation to office of the president!

I have an issue I have been battling and constantly being lied to about since November of 2016. This is an on going problem that hasn't been solved! I would like contact with office of the president as these matters aren't being taken care of by customer service! These matters are getting ridiculous

Questions

33.9K

35

Accepted Solution

Traveling to Italy w/International Day Pass

1. While I am in Italy, can my kids in US call my US number without receiving a charge on their line? I know if I answer I pay International day pass rate of $10. 2. If I call them, is there an additional fee beyond $10 I pay for International Day Pass? 3. Is there an additional fee if we FaceT

Questions

27

2

0

Accepted Solution

Call log usage from June 2021 to present

I need my call logs from June 2021 until present and the website only let's me see it from April 2022 until now

Questions

16

1

0

How to Transfer AT&T Business Lines to Another Carrier

I have dialed *PORT and I get the message your account type does not support the use of this service. I do not have the option to request a pin on my AT&T profile page either. Any insights?

Questions

17

2

0

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