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1 Message

Tue, May 15, 2018 2:36 AM

Where is my rewards cards?

I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?


Accepted Solution

Official Solution

Brand User



111.6K Messages

2 years ago

Hello @cr_wieland

Thank you for reaching out to us about this.  Please allow me to fill you in a little bit on this subject.

We are running a promotion like this, so I do not believe you were lied to.  Now, in order to do this, you will need to sign into our Rewards Center site.  After this, you’ll simply fill in and provide any needed information.  You’ll be provided a claim number, which you can later use to check on the status.

If you have any additional question or concerns, don’t hesitate to get back with us.  I hope you have an awesome day!

Alex, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member


5 Messages

tried site.. no help sitting on hold now.....its been close to 1 hour hold time!

New Member


5 Messages





21 Messages

a month ago

FYI, after being a loyal AT&T customer for 20 years, i believe that I was also lied to by AT&T employees! Unfortunately, it took me 8 months before I finally got my answer, I didn't qualify for the BOGO promotion!

I have been a very satisfied AT&T customer for over 20 years and in the past, I have had several different I Phones over the years. Anytime I received a new I Phone there were always arrangements made between myself and AT&T and the credits wouldn't show up for 2 or 3 billing cycles. In the past, I've never had a problem with AT&T but this past time, something definitely went wrong! I was wondering if this was just a bad experience on my part, or if anybody else had a similar experience.

My wife & I both qualified for upgrades with AT&T, and since I damaged my i phone, I wanted to take advantage of the "BOGO" offer that was going on in July 2019 along with a $300 Gift Card.. When I went to the AT&T store, I was told that in order to get the offer, I had to add a new line and since my wife & I both have had the same number for about 20 years, I cancelled the order at the store and called the Loyalty Department at AT&T because neither of us wanted to give up our phone numbers. Needless to say, we did have to add a new line to qualify for the promotion so we ordered the phones thru the AT&T Loyalty department. There were a couple arrangements that we agreed upon such as a $10 monthly credit for the new line and a $275 Loyalty Credit for each new line instead of the $300 Gift card, and they would credit my bill each month for the second line since that was suppose to be the "FREE LINE".As always with AT&T these credits wouldn't show up for 2 or 3 billing cycles which was pretty normal since it has always been the same way in the past. My monthly bill was around $85 a month and it was suppose to increase by around $38 a month for my phone. Over the next couple of months, my bill jumped from $85 to $around $186 a month, and the monthly billing showed that the total for my phone was $1149 with payments of $38 and my wife's phone was $99 with payments of $33 a month, neither of the phones showed the $275 credit that was suppose to be applied or any credit on the bill.

Around October 2019, I started calling AT&T about every 2 weeks trying to find out about the credit's because my bill is still about $80 a month more then I was told it would be. The other day, I finally talked to Daphne at AT&T, and she spent the time investigating my account and I finally discovered that the reason that I didn't get the credits that I was told I would get is because I didn't meet all the qualifications of the "BOGO" offer! At this point, I'm not sure I could ever feel comfortable with anything anybody at AT&T has to say! Since several months have passed, there is nothing that I can do other then pay the $80 additional every month, be responsible for the total amount of the phones with no discount, and I feel I was deceived by employees of AT&T. After being a loyal customer for all the years, I can no longer believe what they tell me! I am so sorry for Daphne at AT&T who tried her best to satisfy me, unfortunately, she was the only one at AT&T who told me the truth after 8 months of me trying to get this resolved!

If there is anybody else that had a similar experience with the BOGO offer, please email me! ! Is this a new way for AT&T to get our business?

Marty S.

Timonium, Md

[email scrubbed]


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