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Wireless Account

Learn how to best manage your wireless service and account.

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Accepted Solution

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Signature Program/Student Discount

Hi! I know a few students at my school have received the student discount using their student email in the Signature Program. However, my student emai

 posted 

6 months ago

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Last response by 

uchechicook 

a minute ago

Questions

233

5

0

Bill credits not received

We turned into iPhones (an XS and an X-RAY) to receive monthly bill credits for 2 iPhone 11 Pro Maxes back at end of August/early September. As of Jan

Questions

4

0

0

Authorized User

I need to add my wife as an authorized user as the phone I bought her today was a gift to her and I went to add her and it stated I needed to wait 30

 posted 

4 days ago

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Last response by 

WwB 

3 hours ago

Questions

17

4

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Where is the credit for iPhone 12 promotion

I have been with AT&T for along time and this is unreal. In November I ordered the new iPhone 12 Pro with the promotion of receiving $800 in credi

 posted 

9 hours ago

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Last response by 

trhamil 

7 hours ago

Questions

8

2

0

Will transferring atnt lines cancel my wireless account and prevent continued billing?

My account has two lines. First-line has already been transferred to another carrier. For the second line the transfer has been initiated and we don't

Questions

5

0

0

Cannot log into my AT&T

I used to log in just fine until recently. System tells me that my username or password is incorrect. When I chose the option Forgot Username. It emai

Questions

5

0

0

AT&T Account Accessed Without Permission by Representative and I Need Answers to Why

On January 21 at 12:22pm, I received an email from At&t stating that my account ID was locked and directing me to reset my password. Since the ema

 posted 

10 hours ago

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Last response by 

ShelbyDog2011 

9 hours ago

Questions

13

4

0

Warning about recent ATT Trade-in scam for the recent Note 20 promotion

I want to share my story and warn others to go check the status of their trade-in for those who think they are getting the $1000 bill credit under the

 posted 

3 months ago

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Last response by 

ldibisceglie 

13 hours ago

Questions

1.8K

72

Accepted Solution

Official Solution

Trade-in phone program

I bought a new phone that had a trade in  eligible credit and have called A T & T 3 times to get them to send me the shipping labels to retur

 posted 

a day ago

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Last response by 

nsader86 

14 hours ago

Questions

179

2

0

Trade in

I am frustrated by the trade in program! I upgraded my iPhone X to iPhone 12 AT&T is not giving my credit it’s been more than 3 month I call every

 posted 

18 hours ago

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Last response by 

sandblaster 

18 hours ago

Questions

9

1

0

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