AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Wireless Account
Learn how to best manage your wireless service and account.
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Where is my rewards cards?
I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?
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9
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How to return your trade-in to AT&T - Information and Help from the AT&T Community
Learn what you'll need to do to send your trade-in I recently used the AT&T Trade-in Program to upgrade my smartphone. The phone was shipped pretty fast and I was able to move everything over using one of the transfer apps available (link below). Since it has been some time
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Change account manager
How do I make myself the account manager if someone else signed in first?
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Does AT&T honor the quotes given to customer or are they free to advertise prices to customers directly and then swap them????
I am just going to post the text from my first interaction... AT&T Company Chat Transcript- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Reference Number: 16793582643517536DATE/TIME: 2023-03-20 08:23:59 ***Connected to live agent***
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att account shows wrong device
my daughter is using a galaxy s7 edge, and it's getting pretty old and beat up. I'm wanting to get her something newer, but the site won't let me. her device is listed as "amber alert GPS" instead of galaxy s7 and whenever I select it for an upgrade I just get a generic "uh oh, something went wrong"
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Sent Trade In With Wrong Packaging
Hello, I recently joined AT&T wirless and as part of that, took advantage of a trade in offer to upgrade my phone. When my new phone arrived, there was a return kit included with it. I assumed that was for my trade in and packaged/sent my old phone. However, today I recieved a specified tr
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The worst customer service ever.
I have been with AT&T for 21 years, had internet, cable and at one time a landline. They double charged me for an IPhone 8 two years ago. I was told I could get one from the "loyalty department" at a discount, if I paid in full. I did purchase 3 through that scam. Then on one phone they began ch
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How do I transfer my account from business to personal?
I would like to transfer my account from business to personal. How long will the process take? Can it be done online?
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Which number to port out first?
I am on a legacy ATT postpay plan with 2 lines, mine being the primary. Both lines are going to different carriers. If I port out first will it cancel service on the 2nd line? Should I port out the 2nd line 1st or both at the same time?
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Order phone for pickup in different state
I am trying to order a phone for my son who goes to school in a different state. After I place the order, it sends an e-mail asking for verification of identity. The e-mail has a "tap here" to supposedly take you to a link to upload your license. The "tap here" has not link associated w
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att active armour
att active armour giving me spe117 ang chat agents dont want to help they just tell you to call some number to fix as the only option they have or go to the store if i wanted to do either i wouldnt have wen thu chat support
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cannot see phone information, or account for my new phone service.
When asked to log in, it directs me to my DirecTV account does not show my new phone or the service I now have with AT&T
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Change account manager
How do I make myself the account manager if someone else signed in first?
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what happened to my alert on laptop re phone alerts
I had an alert on my laptop that told me "all is well" regarding my wireless phone. The pop up appeared every time I closed computer. I could also see if it had spam usually indicating the number(s). This way I did not have to worry about using my minutes on my 35 cent a minute plan to
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Wireless
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Digital world has become our life much easier
Life has become much easier with the help of the Digital world. We can access almost anything at home.
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Digital Life
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Unauthorized line
I bought a new phone from an AT&T store in 2020. Paid the phone off, it was hooked up to my fiancés number. It’s now 2023 and I have switched because my bill increased to much to find out that there is a 4th line on my account that I didn’t ask for, authorize, or know about until now. I switched
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Wireless
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ATT Signature Program proof of eligibility
My work ID doesn't have a logo so they won't accept it. What other proof can I provide?
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Wireless
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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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Internet
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U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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Internet
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