Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

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Where is my rewards cards?

I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?

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How to return your trade-in to AT&T - Information and Help from the AT&T Community

Learn what you'll need to do to send your trade-in    I recently used the AT&T Trade-in Program to upgrade my smartphone. The phone was shipped pretty fast and I was able to move everything over using one of the transfer apps available (link below). Since it has been some time

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My billing has been wrong for 9 months

When I signed up I was told by the manager at the store, that my bill wouldn't be over $65/month with my trade-in of a iPhone 11. That has yet to happen. I've had to drive to the store each month to get the manager to fix the bill so it was $65. Then I contacted ATT online and was told that they wou

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I can’t sign in to my account

Can’t sign in to my account

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I want out of my contract so I can go to another provider.

I want out of my contract so I can go to another provider. I am completely unhappy with AT&T and the lies you tell. I still did not get my $300 Visa card I was promised when I purchased the Piece of Junk phone I have now (Samsung S10e) and now you have no record of me signing up to be able to up

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In home expert Scam?????

I had DirecTV technician scheduled to work on my Service when a in home AT&T expert knocked on my front door offering a great deal to switch over to AT&T wireless. I had Verizon for several years and he offered me a deal that seem to good to pass on. At the time (September 2020) there was a

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Worst experience ever

Recently my wife and I decided to join my brother's AT&T account. The agent there was able to process the switch to AT&T very easily and get our trade-ins going. The agent even provided overnight shipping to make sure we got our phones by the weekend (it was wednesday that we were doing this

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SERVICE

feb .9 i switched over from tmobile to this service . i done had problems with is service since i switch i have more dropped calls then i ever had i dont get my email text mesages nothing. i have called almost every week for the same problem i litteraly talked to 20 techs all they all say the same t

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Insurance phone mailed back, charged anyway

Back in november i cracked my phone screen and took it into my local asurion branch to have it repaired via insurance. They broke the phone beyond repair and set up a pre ship exchance via insurance. I sent the old one back per their instructions and dropped it in a usps box. I just received a charg

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Send DPOA documents

I need to send you DPOA documents so we have access to our client's account, change billing address Etc. Is there an e-mail address I can send them to?

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3 items on my account that are not mine

I’ve been speaking with ATT since Dec 2022 about items on my account that are not mine. I have spoken with at least 10 people in customer service, 2 (supposedly) supervisors & 4 people in the fraud dept (when I can get through).  I have been overpaying for these services since May 2022 and

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Phone line canceled without consent

Can attmobility care please private message me. I'm deployed overseas and my phone number was canceled instead of being suspended and held (free of charge). Now I've lost the number I've had for 10+ years. Nobody can give me an answer as to why, and when I email ATTMilitarySupportTeam, I just get an

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LOST FAN NUMBER

HOW DO I GET A NEW FAN IF I HAVE LOST THE ORIGINAL

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Not receiving some attachments

I do not receive some of my emails that have attachments. The sender does not receive a “not delivered’ message, and the message is shown as sent in their email. The emails do not appear on my apple devices or on my hp laptop. Two of the senders are sending from gmail accounts; the other is using an

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Email recovery

My father has an sbcglobal.net account. We tried accessing the account and it keeps indicating his user id, which is his email address is not correct.  We tried to reset it, it asked for his email address and we input it.  We received an error message saying his email does not exist. 

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My verification code is not being messaged to my phone so I can't sign into my Yahoo Mail account

I've tried three times with no success. One answer was to restart my phone which I did.  It didn't help.  I don't know what else to do.  I have an iPhone 13 Pro Max

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How to upgrade current Modem/Router to WIFI 6e compatible device/service?

How can I upgrade my current Modem/Router to WIFI 6e device/service? Can I buy my own? Is there a device compatibility list? Do you provide device/service? Thanks in advance.

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ATT is not sending my verification code for my Yahoo Mail account

The subject says it all. I've tried three times to get the code and it doesn't send it to my phone even though the phone number listed

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)