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Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

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How to return your trade-in to AT&T - Information and Help from the AT&T Community

Learn what you'll need to do to send your trade-in Returning your device just got a bit easier. Once you move your data from your old phone to your new one, you will use the box your new device came in to ship the trade-in. You'll pack it up, tape the box closed (included), and place the shippin

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38

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Where is my rewards cards?

I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?

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2.7K

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Retrieve old voicemails

I'm trying to pull up an old voicemail from last July 2016 does anyone know if there's a way to do that?

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Samsung any year any galaxy device any condition promo

Just wanted to come here for some advice. I purchased a Galaxy fold 5 last month on the Samsung promo that was running for awhile (through the Samsung portal with my ATT account).  When I called to process my trade in (a galaxy S7) the rep told me I needed to mail it in.  I just received

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Paying off a phone in a contract

I bought this phone from a friend but he hasn?t paid it off yet because it?s in a contract of 3 other lines and was wondering if I could pay the one phone off and get it off the contract.

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Account isn't mine

How can I find out the owner of a number that apparently has my information attached to it, and why

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False Sales Practice-Attorney General Complaint

A false sales pratice occurred from an AT&T rep inside of a Costco when I assisted my mother with getting new services. We were told that three phones were being ordered however, only two were ordered. I filed a complaint with BBB and the case was handled by a rep that reviews escalated complai

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43

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Smart label tracking.

Post paid, USA. I received a voicemail reminder today from Adam at (866) 402-4525. I called back but there is no option to talk to a person. I returned my phone to the Post Office 06/26/2019. There is no record of it on tracking.smartlabel.com. How can the phone I returned be found? I see other cust

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Trade in

I traded in 2 Samsung phones in for 2 new Samsung s24 phones at an att store in February. I was also told in any condition and the new phones would be free. Both phones were operational and 3 days later I turned the old ones in. I have waited the 3 months got my bill and no credits showed. I called

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Account management email info incorrect?

Hey, Has anyone added a wireless account to a new user id on My ATT and then received an automated email from ATT Account Management that says: You have added the following ATT account to user id: *your user id* And then says Account type: Wireless Last four digits for wireless number: **** Last fou

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Why is my order taking so long?

This is the worst case of bait and switch I have ever experienced. I placed an online order, and was given 2 options, one was to have the phone shipped and it could take 5 to 6 days or pick up at a local store WITHIN 2 hours. Well of course I selected pick up at local store WITHIN 2 hours, but the s

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Port number out on unpaid phone

If I allow my daughter to port the number out on an unpaid phone will AT&T assign another number to it. I was told they cannot stop the porting out.

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I want to add Rita A. On my account from a t and t

I need to add her on the account (Edited to remove personal information)

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74

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False Sales Practice-Attorney General Complaint

A false sales pratice occurred from an AT&T rep inside of a Costco when I assisted my mother with getting new services. We were told that three phones were being ordered however, only two were ordered. I filed a complaint with BBB and the case was handled by a rep that reviews escalated complai

Questions

43

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Am I eligible for the current trade-in phone upgrade deal?

Am I eligible for the current trade-in phone upgrade deal? So, I’m trying to get the billing credit for the monthly payments on a new phone by trading in my old phone. It says I need to, “Activate/keep postpaid eligible unlimited wireless service (min. $75.99/mo. if new before discounts & elig

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36

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Phone being tracked

I have an iphone and my x is on the same account at this time and I dont want to change my number. she knows who i can and how long......... can this be done in real time...... also knows who i talk too.......... i dont know if able to read my text or emails

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