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sadhaka108's profile

2 Messages

Sunday, May 5th, 2024 6:34 AM

Am I eligible for the current trade-in phone upgrade deal?

Am I eligible for the current trade-in phone upgrade deal?

So, I’m trying to get the billing credit for the monthly payments on a new phone by trading in my old phone.

It says I need to, “Activate/keep postpaid eligible unlimited wireless service (min. $75.99/mo. if new before discounts & eligible wireless svc. Existing customers can add to their current unlimited plan, if eligible, which may be less.).”

What?? I have an Unlimited Premium plan which is part of a family plan. My line costs $50 a month before a $10 monthly discount as part of the overall family plan. Can I trade in my old phone and get the monthly credits towards (what would be a nearly free) new phone or not?? Do I have to add extra service? Will my bill go up beyond a $35 fee and sales tax on the phone??

Thanks.

Accepted Solution

ACE - Sage

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118.3K Messages

2 months ago

Yeah I leave it to ATT help to completely not answer your question...

The requirement is that you have a plan that is $75.99 per line before any discounts. Because you are on a family plan with I'm guessing four phone lines, you already are getting discounts you're just not seeing them, at least not on your bill. They would show on your customer service summary. You're getting an auto-pay and paperless billing discount of either 5 or $10 per line, and you're also getting a multi-line discount. 

The minimum plan right now to qualify for phone promotions as a new or existing customer is the starter plan which is $75.99 for a single line. 

So yes you qualify.

And if you go through the order process online You would not receive the little triangular warning sign telling you that you were not on a qualified plan. 

Sample: When trying to order and do a trade-in on the "value plus" plan, this is the appropriate warning I got during the order process.    ⤵️

Community Support

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232.9K Messages

2 months ago

Hello @sadhaka108,

 

We do see that you have an concern regarding trade in and would like to help you.

 

You can visit our AT&T Trade-in website to start a trade in. click on "start now". Then select the device you would like to trade in. there will be a few questions to determine the device value. We’ll send you prepaid shipping supplies so that you can send in your device at no cost. 

 

Let us know if this helps.

 

Thank you for visiting AT&T Community Forums!

 

Jessica, AT&T Community Specialist.

ACE - Expert

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16.5K Messages

2 months ago

Your plan appears to qualify, but you did not mention which promo, nor which phone you plan to trade in.

2 Messages

2 months ago

Thank you all for your kind responses. I think my plan likely qualifies if for no other reason than it is the most expensive plan offered by AT&T. I could add optional “add-ons” to get the price up, but if there is a plan that “qualifies” this would be it - I can not go up to a better one.

I just wish there was clear information about which plans qualify somewhere on the whole bloody website. Why say, “Make sure your plan qualifies!!” and then not offer any reasonable, clear way to check that without going through this nonsense?!? Going through the process and not getting a little error triangle is not a clear and easy way to check which plans qualify. Sigh. I would still love any kind of confirmation from any official AT&T source for any of this…

Community Support

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232.9K Messages

2 months ago

Hello @sadhaka108,

 

 

 

We do see that you have an concern regarding trade in and would like to help you.



The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you,
Jessica, AT&T community specialist.

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