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Rldyer's profile

Contributor

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2 Messages

Sat, Jul 6, 2019 2:40 AM

Smart label tracking.

Post paid, USA.

 I received a voicemail reminder today from Adam at (866) 402-4525. I called back but there is no option to talk to a person. I returned my phone to the Post Office 06/26/2019. There is no record of it on tracking.smartlabel.com. How can the phone I returned be found? I see other customers are having similar problems with Newgistics return services. I am dissatisfied.

ATTHelp

Community Support

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203.6K Messages

3 years ago

Hello @Rldyer

Thanks for your post. We will be happy to help you track your return. We process thousands of returns and exchanges daily - and you're right, sometimes there may be a problem. No worries, we can figure it all out.

For your privacy lets continue in private. We are sending a personal message (PM) now. Please reply to the PM from ATTCares located in your Forums inbox to begin. See you there!

Kenneth, AT&T Community Specialist

Contributor

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2 Messages

3 years ago

I received an email from AT&T today almost a month from when I dropped my old phone at the Post Office that they received my phone. So I checked Newgistics tracking and it still shows “Not Received”. Newgistics tracking is worthless!

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