Wireless Account & Billing

I'm gonna break this into bullet points to make it easier to read: I ordered a new phone online for a new wireless account in January. After I receive the phone I changed my mind and decided to stick with my current provider. I take the brand new unopened phone to an AT&T store to return it,

since about December 2023 I’ve had numerous back fourth horrible phone calls with AT&T customer service about my bill. After finally having enough I called in one day to ask for my portout number. An agent starts to ask me why I need my portout number & if there is anything he can do for me

Hello, I keep receiving the following error when trying to download the chat transcript from the chat with a live agent on both the at&t app and online: "You need to give storage permission to download the file." This happens both with the download button near the send button as well as at the

Whenever I try to add a line on my account online or upgrade a device, I get the error: BUSINESS_SMB_SOC_CODE_MISSING. I have tried calling tech support but they cannot help.

This is the worst case of bait and switch I have ever experienced. I placed an online order, and was given 2 options, one was to have the phone shipped and it could take 5 to 6 days or pick up at a local store WITHIN 2 hours. Well of course I selected pick up at local store WITHIN 2 hours, but the s

I have received several alerts from credit agencies informing me my s.s.# has been found on dark web through an at&t account. At&t hasn't contacted me to let me know my information was compromised and wonder why they haven't. Any feedback would be helpful. Thanks

I was charged again for a bill that was already paid. I have the screenshots but it’s not allowing me to attached . Once responded back to I can provide you with the screenshots

Hello I received a cell phone for a Christmas gift and my girlfriend unexpectedly past away in January. I can’t make any phone calls and when I go to AT&T it showing service suspended. 

If I allow my daughter to port the number out on an unpaid phone will AT&T assign another number to it. I was told they cannot stop the porting out.

I went into our local AT&T store for an issue I had with my volume. I told the store rep I needed a less expensive plan than what I currently have.  On my current plan, I have listed myself along with my two sons'. I recently retired and cannot afford the monthly charges any longer. My boy

Whenever I try to add a line on my account online or upgrade a device, I get the error: BUSINESS_SMB_SOC_CODE_MISSING. I have tried calling tech support but they cannot help.

I wanted to commend Brianna, the AT&T manager with whom I spoke at length with on April 30 (2.5 hours!), Brianna somehow managed to resolve a long-standing problem with my wireless/landline account. I had signed up for autopay/paperless billing and for some unknown reason AT&T told me they c

Hey, Has anyone added a wireless account to a new user id on My ATT and then received an automated email from ATT Account Management that says: You have added the following ATT account to user id: *your user id* And then says Account type: Wireless Last four digits for wireless number: **** Last fou

I paid off my cell phone. I also had trade-in credits applied to my account. How do I get the rest of my trade-in credit?

Can you anonymously pay a friends phone bill

I need to add her on the account (Edited to remove personal information)

The April 2024 security patch, which was released for the Galaxy S24 lineup last month, brings several fixes from Google and Samsung for vulnerabilities affecting Android and One UI. When I try to update, phone says software is current. Also can't make calls since 5G and also some apps are not worki

Is there a minimum number of lines for a family plan? I can only find maximum number. I want to leave my family plan, but that would only leave 2 lines on the plan.