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Phones & Devices

Phones & Devices

Tips on using and troubleshooting smartphones, tablets & devices.
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Accepted Solution

No Coverage at Cabin

We have no coverage when we go to our cabin in northern Wisconsin- the phone goes to SOS mode only. The coverage map says it's good for 4G.  There is a Verizon tower close by.  Do I need to change my carrier?  My relatives with US Cellular have no issue, same with Verizon and T-Mobil

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32

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0

Closed

Software update

My phones last check for software updates was on March 17, 2024 & when I try yo update it, it says software update interrupted. Then then there is a choice for "continue update" but it won't let me click on it. I need my phone to update. It's a brand new phone. I have only had it 2 & 1/2 mo

Questions

14

2

Device does not match AT&T

Prompt content:Looks like the lMEl number you entered doesn't match an AT&T device. Please check your lMEl number by dialing *i06# ar look forthe number under your device settings. Mine is an AT&T operator, why is this prompted?

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13

3

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2 Questions - Device Linking & Message Access

I have had an iPad Air with wi-fi access and its own phone number on my main account for a few years but somehow managed to remove the device from my account. How do I add it back?Then, once I have it added back, I need to figure out how to access messages for that phone number. I can't seem to find

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20

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Received unlock code, but my phone is not giving me a notification to enter the code in

I submitted a request for an unlock code, and I got approved and received the code and instructions. I was told to turn the phone on and wait for the notification where I can enter the code. I never got that notification. What do I do to trigger that notification? Is there something I can do instead

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21

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I filled out an sim unlock form and I was denied ??? HELP

this is an emergency. Basically I woke up and my phone wouldn’t turn on anymore, I’ve tried to plug it in into everything and it’s just gone for. My father gave me his old phone but the SIM card is unlocked and I want to put my working and already paid SIM card in, but it says sim not approved or su

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19

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Accepted Solution

Closed

Poor signal!

Only getting one signal bar on my new iPhone 14 Pro Max. I've tried everything to fix it, to no avail.  Sometimes I lose the signal entirely and it reverts to SOS mode only.  My two-factor authentication codes take way to long to arrive, and sometimes I have to turn the phone off and back

Questions

1.6K

19

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ATT screen protector lifetime replacement guarantee

My family purchased four (4) of the AT&T screen protectors when we bought our four phones because we were told that AT&T would replace them for free if we purchased them with our new phones. They were $40 each when we purchased them. Today my daughter and I went in to claim replacement scree

Questions

2.4K

11

Call log question

Does anybody know what the symbols mean on a call log? It says email to mobile, but there’s no number and no email only these symbols. it has a picture of a telephone and @  05/06/2024 06:51:49 PM @

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16

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Unlock iphone

I bought an iPhone to gift it to my mother for which I do not have any amount pending. Her SIM card carrier is currently locked. I request you to unlock her SIM card as soon as possible.

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22

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No a actualizado el software

Tengo un Samsung s23 ultra, me aparece que la última actualización de software Fue en febrero del año pasado y aun no actualiza, e tratado de actualizar y me aparece que no hay ninguna actualización que revise en 24 horas y así me sigue pasando

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40

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Trending Accepted Solutions

(13)

Accepted Solution

Official Solution

New 2024 iPads ??

Will ATT be selling or an upgrade for the New ipads announced today?

Questions

259

21

0

Accepted Solution

Official Solution

AT&T won’t unlock my deceased Mom’s iPhone

My mom passed away in July 2022 and after she died, my Dad brought her phone into an AT&T store in New York. The AT&T employee told my dad after he proved that she died that AT&T was closing my Mom’s account and that her remaining payments would be waived and take care of. My Dad was nev

Questions

153

1

0

Accepted Solution

Official Solution

Same day upgrade?

If i were to pay my remaining balance on my phone today, would i be able to upgrade in store same day? Or would the payment have to process before i can upgrade? Id like to walk out with a new phone same day if possible

Questions

82

2

0

Accepted Solution

Android update LGV60

I bought a V60 unlocked about one year ago. I was told software updates would.be possible, however I'm.stuck with Android 11. I live in Portugal thus my operator is not AT&T , it's Vodafone Please can you help me with updating my phone.

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63

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Accepted Solution

Amount owed

Is It possible to know how much is left to pay off on a phone bought online. If yes, who ?

Questions

62

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