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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

4.7K

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AT&T Trade in Program - Promo Code: TRADEINOFFER 20

I upgraded a new iPhone 11 Pro Max from Sams Club in McDonough, GA on June 12, 2020 or thereabouts. I went there to purchase the phone outright and n

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Note 20 Bill Credit Trade In

No email was sent to confirm the trade in, just the text on the checkout saying "we will send you a box and label for your old device." When will the

 posted 

a day ago

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Last response by 

7 hours ago

Questions

8

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German Language

i have an Axon M AT&T Brand and can't change the language to german or an other language. in the phone is just include english, french, chinese.

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2

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unlocked

Trying to unlocked but the att web says that looks like you haven't paid off your device yet. But, I paid off already!!!!!! What can I do? 

 posted 

a day ago

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Last response by 

7 hours ago

Questions

6

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Recently switched over two lines on a trade-in deal - Only received one return label/envelope for the trade-in

Hello, I recently switched to AT&T from Verizon on a trade-in deal and brought over two line/numbers. Due to the current pandemic, I was not allo

 posted 

a day ago

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Last response by 

8 hours ago

Questions

6

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Can I change the delivery address on an order?

Hi all, I just ordered a new service line phone yesterday, and used a Texas address for delivery. The expected delivery is later than I assumed, so I

 posted 

5 years ago

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Last response by 

18 hours ago

Questions

1.6K

5

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AT&T keeps canceling my Note 20 preorder

3 times AT&T has canceled my order. I've spent 2+ hours on the phone with customer, they can't explain it. After the order cancels, I can't even p

 posted 

a day ago

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Last response by 

a day ago

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8

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How to get phone number off family plan?

So pretty soon I'm moving out and cutting contact with family for personal reasons. I want my own plan so only I have control over my phone. I want to

 posted 

2 days ago

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Last response by 

a day ago

Questions

8

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Sent Trade-In Phone to the wrong warehouse

I ordered a new iPhone 11 Pro and sent in my old one for the $300 trade-in bill credit with the current promotion. I sent the old phone back in the sa

 posted 

8 months ago

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Last response by 

a day ago

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246

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Note 20 Promo (TRADEINOFFER20) - limit on # of lines upgrading?

My account has 10 lines and I want to do the Note 20 upgrade promo for 9 of those lines which would require 9 trade-ins. Is this doable even though t

 posted 

2 days ago

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Last response by 

a day ago

Questions

8

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