Phone & Device Upgrades
Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.
S10+ Can as of 3 days ago I can only send/receive texts from other ATT users
I just realized that for the past 3 days I can not send or receive text messages from anyone other than a ATT phone. I even deleted all texts and did
How to share positive feedback?
Great service on Sat 01/11/20How do I recognize outstanding employee?
3 orders in a row had problems all w/in 2 weeks
I've had to place 3 orders in the last 2 weeks, so far I have been disappointed. No new phones. The 1st order had a glitch, according to the CSR. I
Device unlock - what's taking so long?
Company phone (iPhone 7Pro) bought through employee purchase after routine replacement. Device unlock request was submitted on 12/27 and still no resp
Order got delayed by a month
I had recently ordered an iPhone 11 upgrade through a call with customer service due to my first order being cancelled by at&t due to them not being a
Samung s10 takes four months to arrive - How ridiculous?
I was talking to Saul G from the loyalty department because I was ready to leave AT&T. He offered me a Samsung S10 512 GB phone on a special offer. He
At&t Customer service
I have been dealing with at&t horrendous customer service for almost a week now , I ordered two device and did everything i was suppose to do but now
This is to report a unethical action by AT&T
In August 2019 I saw an online offer BOGO and ordered a new Samsung 10 on my line with an addition of a newline which will have a free phone of Samsun
iPhone BOGO WITHOUT Adding New Line
I have two mobile lines with AT&T, and we’ve been loyal Wireless customers since 2008. We just finished our AT&T Next installment and are ready to upg
ATT SMART LABEL NOT TRACKIng
The tracking number says it is unavailable. I just want to make sure my phone arrives so I am not penalized. ATT is not helping me solve this issue. B