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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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iPhone Trade In Credit

I traded in an iPhone 8 on October 28th, 2020 to go along with a promotion that stated I'd receive $800 off my iPhone 12 purchase in the form of bill

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Waiting to activate upgraded phone

Hi - I bought my kids new iPhones for Christmas and want to wait until then to activate them. One is a new phone and a new line, the other is an up

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2

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AT&T Misleading customers during phone upgrades

In July, ATT provided an upgrade offer on IPHONE 11 for my line. when i tried to place the order, it was successful and later next day they cancelled

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3

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Phone Trade In: UPS Return Label

I returned two phones to the tradein program with the provided UPS return label. UPS states that both items were delivered on Friday 11/20/2020, bu

 posted 

15 hours ago

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Last response by 

ATTHelp 

4 hours ago

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8

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Trade in limbo with no way to reach a knowledgeable customer support person

I recently trade in a phone back in October during the $800 trade in promotion. I followed all of the steps to get the device to At&t and it was p

 posted 

19 hours ago

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Last response by 

Lockdowncraziness 

18 hours ago

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10

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Accepted Solution

Official Solution

iPhone 5G SIM card requirements

I am an existing AT&T Wireless customers with an iPhone 11 Pro and I have an iPhone 12 Pro on order directly from Apple. The iPhone 12 was purchas

 posted 

a month ago

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Last response by 

FireFish 

19 hours ago

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108

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Trade in phone if case is cracked

Can I still trade my phone if the case is cracked. The screen is fine but the back case is cracled

 posted 

20 hours ago

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Last response by 

sandblaster 

19 hours ago

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7

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Sent paid off phone to return warehouse accidentally instead of the trade in

I upgraded my old paid off Iphone X to a 12 and when i got the box I used the label and box to put the old phone inside and send it. A week later i ge

 posted 

a day ago

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12

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Order Issue

I preordered a iphone 12 pro max in an AT&T store on 11/6/2020 and it was shipped with fedex and supposed to be delivered 11/13/2020. Fedex flagg

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7

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Trade-in process confusion

During online checkout it was stated I have to trade-in my old phone within 14 days with no instruction saying the trade-in package will be sent in a

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8

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