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Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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Sales agent lied to me about product availability to get me to buy product

The ATT agent lied to me about availability of an iphone to get me to purchase the phone, a second phone and change my account type. I repeated the qu

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Trade in for Iphone 12

Hi there. I got a question about trade in for an iphone 12 to get the $800 credit. Does the trade in phone need to be on my account or associated with

 posted 

10 days ago

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Last response by 

iphone01886 

2 hours ago

Questions

47

3

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Trade in

How long does it take to receive the packaging to return my phone that I'm using for a trade in?

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4

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Accepted Solution

Official Solution

iPhone 5G SIM card requirements

I am an existing AT&T Wireless customers with an iPhone 11 Pro and I have an iPhone 12 Pro on order directly from Apple. The iPhone 12 was purchas

 posted 

3 days ago

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Last response by 

ATTHelp 

10 hours ago

Questions

35

3

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Unable to check credit

I’m getting 2 phones , I’m afraid to pay the 123+tax and then for att to ask for more money , can someone help ? Like would they charge more ? Ps I’m

 posted 

a day ago

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Last response by 

lizdance40 

16 hours ago

Questions

7

1

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Sent Trade in to wrong address

I bought a S20 and did the trade in for the promotion and sent it to the wrong address that was provided by AT&T on the return packaging material.

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6

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AT&T Next- NO RETURN LABEL PROVIDED

Like I do every year, I upgraded by iPhone through Apple. Like I do every years, I do ATT Next.  This year, I did not receive a return label or

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7

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Trade or fix cracked screen

iPhone X - I just cracked the screen yesterday.  I have insurance.  Should I fix the screen or can I upgrade my phone to the 12 Pro.  

 posted 

2 days ago

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Last response by 

ATTHelp 

a day ago

Questions

13

1

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Misleading

I used the my at&t app to add a line to my existing wireless plan I went through the process and chose an iPhone 12Pro at check out time I was tol

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8

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Order Status

Placed an online order yesterday at 4:54pm. Went through the order process providing my information, did the credit check, in which it said was comple

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4

0

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