Phone & Device Upgrades
Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.
Phone Trade In: UPS Return Label
I returned two phones to the tradein program with the provided UPS return label. UPS states that both items were delivered on Friday 11/20/2020, bu
Trade in limbo with no way to reach a knowledgeable customer support person
I recently trade in a phone back in October during the $800 trade in promotion. I followed all of the steps to get the device to At&t and it was p
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Sent paid off phone to return warehouse accidentally instead of the trade in
I upgraded my old paid off Iphone X to a 12 and when i got the box I used the label and box to put the old phone inside and send it. A week later i ge
I preordered a iphone 12 pro max in an AT&T store on 11/6/2020 and it was shipped with fedex and supposed to be delivered 11/13/2020. Fedex flagg
Trade-in process confusion
During online checkout it was stated I have to trade-in my old phone within 14 days with no instruction saying the trade-in package will be sent in a
My account is showing I owe money on my old phone (instead of my newest!) help!
My husband and I share a plan. Last year we upgraded my phone to the iphone 11 (on the payment plan) -- my husband's XS Max was already p
Unlock Code Help!
I placed a request to unlock my device, but never received the unlock code. The https://www.att.com/deviceunlock web page will not let me submit anoth