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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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Unlock request after 14day

Looks like you upgraded your device recently so we can't unlock it right now. Submit a new request after the 14-day waiting period ends. It's been mor

 posted 

Today at 12:33 AM

Being screwed corporately

My husband insisted we switch to AT&T. I told him. From the get go i told him it wasn't going to be easier or cheaper. Not because I had inside info,

 posted 

Yesterday at 11:58 PM

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Last response by 

Today at 12:13 AM

Oops! Device Unlock Portal is having network difficulties

For the last two days the unlock portal gives the goofball error message, "Oops! Looks like we're having network difficulties. Try again later." I hav

 posted 

2 days ago

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Last response by 

2 days ago

SCAMMED by Bj's AT&T Representative

A couple of months ago I was stopped by an AT&T representative at BJ's and I was told that I could get an iPhone XR for $5 a month (for 30 months), an

 posted 

2 days ago

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2 days ago

Update order status

Update order. I ordered phone 2/14.. It showed in progress will ship 2/17-2/19..On 2/19 it only showed order in progress. After speaking to 3 reps and

 posted 

3 days ago

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Last response by 

2 days ago

Unlock iPhone

Hello!I can’t unlock my iPhone. I did not update it for the last 14 days. How can i do this?

 posted 

3 days ago

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3 days ago

Sent phone to the wrong place

A sales guy from ATT in an ATT kiosk intercepted my at a Walmart. He gave me excellent prices, than I switched from T-mobile to AT&T and they offered

 posted 

4 days ago

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4 days ago

Formal complaint

How do I put in a formal complaint- what’s the email ?

 posted 

5 days ago

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5 days ago

ATT return and restocking fee policy

I tried to return a 60.00 phone to the ATT store in Salem< Ohio within 6 days from the purchase. They told me there was a 55.00 restocking fee (tha

 posted 

2 weeks ago

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Last response by 

6 days ago

Accepted Solution

Official Solution

Open Nat Type On Phone Hotspot

Hello, ive been trying for awhile now to achieve getting an open nat type on my ps4 while using my Iphone and sony xperia Z5 premium's hotspot. I trie

 posted 

4 years ago

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Last response by 

6 days ago