Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

6.1K

(5941)
No info on receipt of phone trade in

I recently dropped of two phones at a usps annex. Why can't ATT send a notification of receipt and credit to my account? I used the Pitney bowes - usps tracking and all I get is "its in the facility", which is a bit of a nebulous update

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Free trade in lies

I called in to see about the free trade in. Used my s21 for the s22. I asked rep about it being unlocked and if there was a contract with it. Rep told me no contract and it will be unlocked with even 22 dollars of extra credit. It will take 2-3 months to take effect. Here at is 4 months later callin

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39

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Closed

Need a New Number - Previous Owner Had a Gambling Problem

Hello!At the beginning of the year, I upgraded and subsequently got a new phone number. I didn’t think it would be a problem at all... Unfortunately, I was very wrong... the previous owner of my new phone number subscribed to receive SMS messaging ads from tons and tons of companies. On top of that,

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416

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Problems with intended trade in phone that worked until the store took it in to the back

Maybe just a strange coincidence but the phone came in working, they took it to the back during the trade in process and came out and told me I needed to go home and charge it. Now it does not take a charge. I have no proof but it just does not feel right. Is there a (Edited per community guidelines

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17

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Another Scam victim

Sent my trade in the La Vergne, TN in March. ATT claim not received so charged my account after I gave them my tracking number. BBB/USPS contacted. ATT customer service told me to wait but still charged me. Terrible company!! I got proof.

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28

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Accepted Solution

Official Solution

Trade in phone process

I sent my trade in iphone to AT&T with the trade in package provided by AT&T. I was informed by UPSP that the item has been tendered to the returns agent. Does it mean the trade in iPhone was received by AT&T?

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443

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Accepted Solution

Flip Phone Updating

My current cell phone needs updating, repair or replacement to correct texting functions. I need answers to SEVERAL questions regarding both.

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25

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Never received full credit for trade-in I was promised after being escalated and approved by Vincent at AT&T Help Forum

About a year or so ago I was very disgruntled about not receiving proper credit for a trade-in. I posted to forums about feeling scammed by AT&T as a brand new customer. Vincent, an At&t employee, helped me then and investigated the claim thoroughly. He found that I should have indeed receiv

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25

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SCAMMED by AT&T Trade In Program - even after PROMISE to give me correct CREDIT! WHY?????

I really need someone from AT&T to reach out to me and issue my credit due - this is ongoing for nearly two years now and I am counting the days until my contract ends to leave AT&T!!! In the meantime doing all I can to make sure people do not fall to the same SCAM ! WHY does it have to be

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38

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Accepted Solution

Official Solution

Getting a new connection with trade in from a store

I am moving to the United States as student in August and was looking to trade in an Android device (the value for which I have checked on the AT&T website) and purchase an iphone 13. I wanted to know if I could do this in store in the US or if it is only possible to do so online?

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15

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Taxing tax exempt status

I went into a store today and they said they had to charge state taxes even though I am tax exempt. Have card and everything. Person in store said they just started doing it. Does AT&T have a contract with the state of Oklahoma saying they will collect state taxes even if tax exempt?

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18

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Customer Service Reps

Has anyone else had to deal with AT&T reps who are hard to understand and absolutely ruin your deal that you spent hours trying to get set up? I spent two hours at Sam’s Wholesale working with a lady to set up new service with 5 new phones. I later called a service rep to modify one of the phone

Questions

14

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