Phone & Device Upgrades
Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.
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Sent trade in phone to wrong place please help.
I sent my trade in phone in the same box I got my new iPhone in. I figured the return label inside was for the old phone to go back to my parents hous
Sent trade in phone to the wrong place!
So I ordered a new iPhone online and it said I can return my old one for trade in with the shipping labels sent to me. So I get my new phone and use t
Hello everyone
I just wanted to let everybody know at AT&T community. That I was extremely upset with the AT&T retail. They did not take care of me so if you have is
Why are stores closing so much earlier than designated store hours?
I went to the AT&T stand alone store in Pasadena, MD 21122. They were closed before closing time. We left and went to the AT&T store in the Marley Sta
Android 8 and 9 Update to AT&T Samsung S8 Plus
When the AT&T Samsung S8 Plus with base version G955USQU1AQDE will get Andriod 8 and 9 Update.The last Update was Android 7 wayback in 2017. Till then
When am I eligible for a upgrade to my wireless
When can I get my upgrade for my wireless phone at (Phone number hidden)
Looks like we're already processing a request for this IMEI. Check your request status for more info.
Always show in process IMEI357346097423848 All the time, what should I do
S10+ Can as of 3 days ago I can only send/receive texts from other ATT users
I just realized that for the past 3 days I can not send or receive text messages from anyone other than a ATT phone. I even deleted all texts and did
deceptive billing practices
We moved our sick in-laws from Florida to MA and canceled their AT&T and Direct TV services on 8/28/19. We were told they would send boxes to MA for
Trade in status
so here is thing, I have traded in my device through Att trade in program for an iPhone 11 Pro. I returned my iPhone 7 using the provided shipping lab