I purchased my Samsung S20 Ultra on a $300 trade-in promotion offer in my local AT&T store. I've been waiting for over 3 months to receive a $300

iPhone X - I just cracked the screen yesterday.  I have insurance.  Should I fix the screen or can I upgrade my phone to the 12 Pro.  

I just purchased my iPhone 12 pro at the Apple store today and did The next trade Up from my iPhone 11 Pro Max Apple did not give me a RMA Label or re

I have been with AT&T for almost 20 years. Overall I am fairly satisfied with the service over the years. However I am getting a little put out o

Just got a Note 20 and did the trade in for the promotion and sent it to the wrong address due to it was the address AT&T provided to me. About a

I submitted device unlock request but didn't realize you had to click a confirmation in an email to actually initiate it, and the link stops working a

Hello,   Appears I sent the device back in the box that my new note 20 ultra arrived in. Shipping materials were provided with no clear instru

I received my iPhone 12 a few days ago. I was returning an iPhone Xs, max value of $800 as part of the trade in program.  I sent in my iPhone Xs

DO NOT TRADE YOUR PHONE IN WITH AT&T!! Every step in the trade in program is only to benefit AT&T and not the customer.   I traded in

Hi...I have issues with 2 trade ins. Both were shipped at the same time, no damage, good condition, even the store confirmed the condition. I receive