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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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phone number

i cant find the phone number in order to use my new prepaid device

Questions

3

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I need to reverse my upgrade

Hi, need some help here.   I've recently upgraded my contract. I received a new phone (which turns out is not as good as my older phone) and I

 posted 

7 hours ago

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Last response by 

sandblaster 

6 hours ago

Questions

9

2

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UPS Lost Phone in transit.

I ordered a Samsung Galaxy Z Fold 2 5G on 9/19/2020 and the scheduled delivery date was 09/25/2020. ATT shipped the phone on 9/22/2020 and UPS updated

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6

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ATT are thieves, liars, and unaccountable for their actions

@ATTmobility       Att must be famous for doing this as I have been on the phone with them a total of 12 hours plus had to drive to the

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11

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Upgrade

I only get the option to pay full price and not the installment option, when this was not the case. What is going on?

 posted 

10 hours ago

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Last response by 

sandblaster 

10 hours ago

Questions

6

1

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Unable to acquire NEXT shipping label

I'm trying to return my old phone, however the website provided to print the label doesn't work. Can a label please be e-mailed to me, this is the sol

Questions

1

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Scammers

This site is ridiculous. I paid 146 dollars to make my phone upgrade eligible. As soon as I paid. I checked the payment went through. Conveniently as

 posted 

7 days ago

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Last response by 

ATTHelp 

18 hours ago

Questions

14

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Trade in promotion NOT honored. ATT claims I sent in wrong phone model but will not confirm what I agreed to send. Message says "TBD"

I recently got engaged and wanted to add my now fiancée's phone line to my ATT plan. She was previously part of a family plan on T-Mobile. I timed thi

 posted 

a month ago

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Last response by 

dannmott 

a day ago

Questions

102

9

Adding a family member to our plan who is also on AT&T (phone paid off)?

We are going to add my sister to our family plan and she has the iPhone X that is paid off and is also on AT&T. What is the process of adding her

 posted 

8 days ago

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Last response by 

ATTHelp 

a day ago

Questions

15

3

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parental controls - does disabling my kid's phone shut down her ability to text message ?

Does disabling my kid's phone shut down her ability to text message ?

 posted 

6 days ago

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Last response by 

ATTHelp 

2 days ago

Questions

8

1

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