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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

3.8K

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Sent phone to the wrong place

A sales guy from ATT in an ATT kiosk intercepted my at a Walmart. He gave me excellent prices, than I switched from T-mobile to AT&T and they offered

 posted 

Yesterday at 11:20 PM

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Last response by 

Yesterday at 11:40 PM

Formal complaint

How do I put in a formal complaint- what’s the email ?

 posted 

2 days ago

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Last response by 

2 days ago

ATT return and restocking fee policy

I tried to return a 60.00 phone to the ATT store in Salem< Ohio within 6 days from the purchase. They told me there was a 55.00 restocking fee (tha

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2 weeks ago

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Last response by 

3 days ago

Accepted Solution

Official Solution

Open Nat Type On Phone Hotspot

Hello, ive been trying for awhile now to achieve getting an open nat type on my ps4 while using my Iphone and sony xperia Z5 premium's hotspot. I trie

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4 years ago

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Last response by 

3 days ago

Wireless phone deals

Why does ATT ONLY have deals for new customers and new lines??? They never have deals for the customers who have been with them for 15 plus years! I’m

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4 days ago

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Last response by 

4 days ago

Month Long Issues with Trade In Promotion

Last November I took advantage of the "Free iPhone 11 with qualifying trade in when you switch carriers" Promotion. The minimum value of the trade in

 posted 

4 days ago

Why does priority shipping online say 1 to3 business days

I ordered my phone February 12 everything was excepted February 12 before 4 o’clock I still haven’t received my phone and it’s been exactly 3 days the

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5 days ago

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Last response by 

5 days ago

prepaid phone

I want a backup mobile phone that doesn't cost much like on of the prepaid ones, i want a good one, one with fair speed, and memory, and i want it on

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6 days ago

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Last response by 

6 days ago

Accepted Solution

Official Solution

How do I get rid of two-step verification?

How do I get rid of two-step verification when I pull up MyATT on the pc??

 posted 

2 years ago

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Last response by 

6 days ago

TRADE IN PROGRAM SCAM!!!! ATT STEALS PHONES!

I recently just realized I joined the many other ATT customers duped into the BOGUS trade in program at ATT. I have been a customer for over 10 years,

 posted 

6 years ago

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Last response by 

1 week ago