Phone & Device Upgrades
Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.
Unlock request after 14day
Looks like you upgraded your device recently so we can't unlock it right now. Submit a new request after the 14-day waiting period ends. It's been mor
Being screwed corporately
My husband insisted we switch to AT&T. I told him. From the get go i told him it wasn't going to be easier or cheaper. Not because I had inside info,
Oops! Device Unlock Portal is having network difficulties
For the last two days the unlock portal gives the goofball error message, "Oops! Looks like we're having network difficulties. Try again later." I hav
SCAMMED by Bj's AT&T Representative
A couple of months ago I was stopped by an AT&T representative at BJ's and I was told that I could get an iPhone XR for $5 a month (for 30 months), an
Update order status
Update order. I ordered phone 2/14.. It showed in progress will ship 2/17-2/19..On 2/19 it only showed order in progress. After speaking to 3 reps and
Hello!I can’t unlock my iPhone. I did not update it for the last 14 days. How can i do this?
Sent phone to the wrong place
A sales guy from ATT in an ATT kiosk intercepted my at a Walmart. He gave me excellent prices, than I switched from T-mobile to AT&T and they offered
How do I put in a formal complaint- what’s the email ?
ATT return and restocking fee policy
I tried to return a 60.00 phone to the ATT store in Salem< Ohio within 6 days from the purchase. They told me there was a 55.00 restocking fee (tha
Open Nat Type On Phone Hotspot
Hello, ive been trying for awhile now to achieve getting an open nat type on my ps4 while using my Iphone and sony xperia Z5 premium's hotspot. I trie