Phone & Device Upgrades
Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.
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When am I eligible for a upgrade to my wireless
When can I get my upgrade for my wireless phone at (Phone number hidden)
Looks like we're already processing a request for this IMEI. Check your request status for more info.
Always show in process IMEI357346097423848 All the time, what should I do
S10+ Can as of 3 days ago I can only send/receive texts from other ATT users
I just realized that for the past 3 days I can not send or receive text messages from anyone other than a ATT phone. I even deleted all texts and did
deceptive billing practices
We moved our sick in-laws from Florida to MA and canceled their AT&T and Direct TV services on 8/28/19. We were told they would send boxes to MA for
Trade in status
so here is thing, I have traded in my device through Att trade in program for an iPhone 11 Pro. I returned my iPhone 7 using the provided shipping lab
$300 Visa Reward Card
We got iPhones back in September 2019 on promo for BOGO and $300 Visa reward card but we never got the rewards card. Called rewards center who told me
Do you need credit to pay monthly on phone?
Just as title says, was wondering if you need good credit to pay monthly for a phone?
Delivery Issues Using ENJOY.. MAJOR ISSUES
Recently, or for a more elaborate imagery, on January 20, 2020, between the times of 6:48 pm and 7:00pm, I purchased the iPhone XS from AT&T as a bran
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Upgrade device with installment plan
I paid my past due and I have a good history otherwise and I'd like to upgrade my phone since they're all paid off.
Why are stores closing so much earlier than designated store hours?
I went to the AT&T stand alone store in Pasadena, MD 21122. They were closed before closing time. We left and went to the AT&T store in the Marley Sta