
Phone & Device Upgrades
Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.
5.4K
All
Questions
Blog
iPhone 12 5G
I have a iPhone 12 Pro , Upgraded my data to 5G access but don’t have an option for 5g ... do I need a new sim or do I need to try restoring my networ
Questions
12
4
0
Accepted Solution
Official Solution
Why is my order talking so long to ship?
It's been 4 days since the order was placed by a at&t employee and is being sent to the AT&T store so it's shouldn't be taking this long I was told it
Questions
4.5K
6
0
Sent trade in phone to wrong place please help.
I sent my trade in phone in the same box I got my new iPhone in. I figured the return label inside was for the old phone to go back to my parents hous
Questions
1K
21
Help withEscalated problem for months!!!!
My husband and I decided to take advantage of the trade in promotion of getting a $1000 rebate for the new Note 20. We mailed our old phones
Questions
8
0
0
Accepted Solution
Official Solution
I want my device unlocked.
Dear Sir, Hello I want to be unlocked. Account number -> I'm not ATT user.Device make/mode -> lumia 635Device IMEI ->
Questions
493
2
0
Trade-in Program - Sent phone to incorrect address
AT&T, I ordered a new phone under the trade-in program. I received my new phone on 29 Sept 2020. I activated my new phone and set everything up.
Questions
55
9
0
Awaiting my Iphone
I ordered the IPhone 12 Pro Max for overnight delivery by FedEx Monday thru the AT&T app and it’s been in transit in Memphis since. Seeing that th
Questions
5
3
0
Device unlock portal not working!
Hi, i'm having problems with the device unlocking portal, it shows that it's having network issues, it definetly isn't my wifi @ATTHelp
Questions
10
2
0
Accepted Solution
Official Solution
Cannot find my email contacts, folders etc.
I reset my password last week everything is fine know with my email on my phone. The only problem I have is with m
Questions
480
3
0
0
Trade In Program - Phone Sent In With Wrong Shipping Label
I have tried calling many different support departments in both the trade in program and AT&T (Apparently these are separate) and no one has been
Questions
8
2
0