Phone & Device Upgrades
Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.
free phones from 3g shutdown
is there any way to get a different phone from the ones they sent as the replacement ether a different model of the same OS or even a different OS. li
How do I get my case noticed?
How do I get my issues noticed and help at&t provide more honest service? Over due for an upgrade, and my phone screen suddenly became only 75% op
Check order or trade-in return status
Did you just order a new device or trade-in your old device through our online process? Find everything you need to know about your order or
Problems with September, 2016 free Iphone Promotion with Trade
In September, I went to my local AT&T store to take advantage of the free Iphone Promotion. Everything went well initially. In order to qualify,
Phones need to be replaced
We have 3 phones one struggles to catch a charge the other fell about a year ago and is hard to really keep from closing apps u open or to even try an
No Wifi Calling After Android 11 Update
My AT&T Moto G Play (2021) was updated from Android 10 to 11 yesterday. Now the ability to turn on wifi calling is missing. Is there a fix?
Yet another "ACT107 error" (can't activate new SIM) question
Trying to port in a number to a new line on my account. Ordered SIM, SIM arrived. Tried to use the att.com/getstarted portal, as the paper that cam
How to write a formal complaint -Representative gave miss information
I was told about a promotion on the new iPhone 11 for $10 a month with no down payment. I asked if our trade-in phones would help us on our bill. Whil
Replacing Wired modem with AT&T Wireless Internet
Connect get new device activated without signing up for a new plan.
Order Sent to wrong address
I ordered a new phone and it got sent to my old address, did not realize this until after it was delivered. I do already have a change of address so i
Need help with tracking my phone
Cant track my phones i dont know what shipping company is used
Existing customer upgrade with unlocked phone
As current ATT customer, I want to upgrade my Samsung Galaxy to the Fold 3. I can purchase the unlocked phone from Samsung at a considerable discount