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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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How long does an order take to arrive?

Ok so we are trying to get a phone line transferred to a separate account. The phone is in service and on a plan with another person. On Friday June

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Chat Conversation

I requested a copy to be sent to my email of a fairly lengthy Chat conversation earlier this afternoon and have not received anything yet... please ad

 posted 

1 d ago

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Last response by 

stankott 

8 h ago

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12

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Did the Trade In but never received my packaging to send my old phone.

It’s been now a month or so and I have not received my packaging to send my old phone in for the trade in deal. I have received my new phone, activate

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Accepted Solution

Official Solution

Check order or trade-in return status

Did you just order a new device or trade-in your old device through our online process?   Find everything you need to know about your order or

 posted 

3 m ago

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Last response by 

espino4comcast 

2 d ago

Questions

4.8K

38

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How to get my ATT cell phone unlocked for a government phone plan

Need my prepaid phone unlocked can't afford to pay 6mth if service I need it now it's paid for why don't you just unlock my device for my government c

 posted 

2 d ago

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Last response by 

sandblaster 

2 d ago

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13

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I drive semi truck and need a unlimited and unthrottled hotspot, I literally don't care the cost, I want to use it for gaming

I do not have home internet as I live on the truck I will literally take anything I can get my hands on that meets what I'm asking I mean if you can g

 posted 

3 d ago

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Last response by 

sandblaster 

2 d ago

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13

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Traded not yet reflecting

Traded two phones one iphone x and one iphone 8 for our 2 newly purchased devices. As the customer support agent said sent both the trade in phones in

 posted 

3 d ago

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Last response by 

Geetanjali  

3 d ago

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6

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beware of scammers- Smart Circle Retail- an ATT&T authorized reseller

I was approached by a salesman in BJs club who was representing ATT wireless. He had a promotion and I signed up. Typical with any wireless sign-up,

 posted 

1 y ago

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Last response by 

LarLar 

4 d ago

Questions

2.9K

28

Don’t buy from Sam’s Clubs

Walked into a Sam’s club and sales rep asked what I paid for cell service, I said just under 200 for 4 phones. He said, what if I can get you 4 new iP

 posted 

5 m ago

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Last response by 

seoul1985 

4 d ago

Questions

2K

14

Motorola one zoom not supported?

I just received an email from at&t saying my 3 month old Motorola one zoom will not be supported when at&t discontinues 3g? I contacted Motorola and w

 posted 

1 y ago

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Last response by 

ATTHelp 

5 d ago

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423

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