I returned two phones to the tradein program with the provided UPS return label. UPS states that both items were delivered on Friday 11/20/2020, bu

I recently trade in a phone back in October during the $800 trade in promotion. I followed all of the steps to get the device to At&t and it was p

I am an existing AT&T Wireless customers with an iPhone 11 Pro and I have an iPhone 12 Pro on order directly from Apple. The iPhone 12 was purchas

Can I still trade my phone if the case is cracked. The screen is fine but the back case is cracled

I upgraded my old paid off Iphone X to a 12 and when i got the box I used the label and box to put the old phone inside and send it. A week later i ge

I preordered a iphone 12 pro max in an AT&T store on 11/6/2020 and it was shipped with fedex and supposed to be delivered 11/13/2020. Fedex flagg

During online checkout it was stated I have to trade-in my old phone within 14 days with no instruction saying the trade-in package will be sent in a

After receiving several messages from ATT,  I ordered an upgrade iPhone from ATT.  I received the phone and after a few days transferred the data from

My husband and I share a plan. Last year we upgraded my phone to the iphone 11 (on the payment plan)  -- my husband's XS Max was already  p

I placed a request to unlock my device, but never received the unlock code. The https://www.att.com/deviceunlock web page will not let me submit anoth