Announcements
You Could WIN A Year Of Wireless Service – Learn More!
Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

3.8K

0

Ordering

I recently ordered the galaxy smart watch. The order process went great, however the processing of the order itself is proving to be ignorant. I got

 posted 

Today at 7:16 PM

 • 

Last response by 

Today at 7:29 PM

Sent trade in phone to wrong place please help.

I sent my trade in phone in the same box I got my new iPhone in. I figured the return label inside was for the old phone to go back to my parents hous

 posted 

Yesterday at 6:56 PM

 • 

Last response by 

Yesterday at 9:38 PM

Sent trade in phone to the wrong place!

So I ordered a new iPhone online and it said I can return my old one for trade in with the shipping labels sent to me. So I get my new phone and use t

 posted 

3 months ago

 • 

Last response by 

Yesterday at 6:52 PM

Hello everyone

I just wanted to let everybody know at AT&T community. That I was extremely upset with the AT&T retail. They did not take care of me so if you have is

 posted 

1 week ago

 • 

Last response by 

Yesterday at 1:20 AM

Why are stores closing so much earlier than designated store hours?

I went to the AT&T stand alone store in Pasadena, MD 21122. They were closed before closing time. We left and went to the AT&T store in the Marley Sta

 posted 

1 week ago

 • 

Last response by 

Yesterday at 1:04 AM

Android 8 and 9 Update to AT&T Samsung S8 Plus

When the AT&T Samsung S8 Plus with base version G955USQU1AQDE will get Andriod 8 and 9 Update.The last Update was Android 7 wayback in 2017. Till then

 posted 

2 days ago

 • 

Last response by 

2 days ago

When am I eligible for a upgrade to my wireless

When can I get my upgrade for my wireless phone at (Phone number hidden)

 posted 

3 days ago

 • 

Last response by 

3 days ago

Looks like we're already processing a request for this IMEI. Check your request status for more info.

Always show in process IMEI357346097423848 All the time, what should I do

 posted 

2 weeks ago

 • 

Last response by 

3 days ago

S10+ Can as of 3 days ago I can only send/receive texts from other ATT users

I just realized that for the past 3 days I can not send or receive text messages from anyone other than a ATT phone. I even deleted all texts and did

 posted 

1 week ago

 • 

Last response by 

3 days ago

deceptive billing practices

We moved our sick in-laws from Florida to MA and canceled their AT&T and Direct TV services on 8/28/19. We were told they would send boxes to MA for

 posted 

4 days ago

 • 

Last response by 

4 days ago