Phone & Device Upgrades
Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.
AT&T Trade in Program - Promo Code: TRADEINOFFER 20
I upgraded a new iPhone 11 Pro Max from Sams Club in McDonough, GA on June 12, 2020 or thereabouts. I went there to purchase the phone outright and n
Note 20 Bill Credit Trade In
No email was sent to confirm the trade in, just the text on the checkout saying "we will send you a box and label for your old device." When will the
i have an Axon M AT&T Brand and can't change the language to german or an other language. in the phone is just include english, french, chinese.
Trying to unlocked but the att web says that looks like you haven't paid off your device yet. But, I paid off already!!!!!! What can I do?
Recently switched over two lines on a trade-in deal - Only received one return label/envelope for the trade-in
Hello, I recently switched to AT&T from Verizon on a trade-in deal and brought over two line/numbers. Due to the current pandemic, I was not allo
Can I change the delivery address on an order?
Hi all, I just ordered a new service line phone yesterday, and used a Texas address for delivery. The expected delivery is later than I assumed, so I
AT&T keeps canceling my Note 20 preorder
3 times AT&T has canceled my order. I've spent 2+ hours on the phone with customer, they can't explain it. After the order cancels, I can't even p
How to get phone number off family plan?
So pretty soon I'm moving out and cutting contact with family for personal reasons. I want my own plan so only I have control over my phone. I want to
Sent Trade-In Phone to the wrong warehouse
I ordered a new iPhone 11 Pro and sent in my old one for the $300 trade-in bill credit with the current promotion. I sent the old phone back in the sa
Note 20 Promo (TRADEINOFFER20) - limit on # of lines upgrading?
My account has 10 lines and I want to do the Note 20 upgrade promo for 9 of those lines which would require 9 trade-ins. Is this doable even though t