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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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Software update

Hi! I bought this cellphone (galaxi s10+ AT&T) from second hand so I don't have any account from at&t. It's unlocked for any carrier. But I still have

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Yesterday at 11:44 PM

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Last response by 

Today at 12:51 AM

How to Upgrade a Flip-phone to a BYOD Smart-phone

I have a Flip-phone in the family's mobile shared plan and would like to upgrade its line to a BYOD Smart-phone (Pixel 3A).There doesn't seem to be a

 posted 

Today at 12:54 AM

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Last response by 

Today at 3:41 AM

Ordering

I recently ordered the galaxy smart watch. The order process went great, however the processing of the order itself is proving to be ignorant. I got

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Yesterday at 7:16 PM

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Last response by 

Yesterday at 7:29 PM

Sent trade in phone to wrong place please help.

I sent my trade in phone in the same box I got my new iPhone in. I figured the return label inside was for the old phone to go back to my parents hous

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2 days ago

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Last response by 

2 days ago

Sent trade in phone to the wrong place!

So I ordered a new iPhone online and it said I can return my old one for trade in with the shipping labels sent to me. So I get my new phone and use t

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3 months ago

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Last response by 

2 days ago

Hello everyone

I just wanted to let everybody know at AT&T community. That I was extremely upset with the AT&T retail. They did not take care of me so if you have is

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1 week ago

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Last response by 

2 days ago

Why are stores closing so much earlier than designated store hours?

I went to the AT&T stand alone store in Pasadena, MD 21122. They were closed before closing time. We left and went to the AT&T store in the Marley Sta

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1 week ago

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Last response by 

2 days ago

Android 8 and 9 Update to AT&T Samsung S8 Plus

When the AT&T Samsung S8 Plus with base version G955USQU1AQDE will get Andriod 8 and 9 Update.The last Update was Android 7 wayback in 2017. Till then

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3 days ago

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3 days ago

When am I eligible for a upgrade to my wireless

When can I get my upgrade for my wireless phone at (Phone number hidden)

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4 days ago

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Last response by 

4 days ago

Looks like we're already processing a request for this IMEI. Check your request status for more info.

Always show in process IMEI357346097423848 All the time, what should I do

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2 weeks ago

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Last response by 

4 days ago