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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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AT&T Device Protection – Enroll Your Device or Learn How To File A Claim!

I have personally used AT&T Device Protection... twice within 6 months. Life happens don't wait until it's too late you get Device Protection or a case for that matter! Learn about AT&T's Device Protection below or file a claim.  If you are thinking, "I wish I would have enrolled when

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AT&T rep at Sam’s cost me$5,300 for a higher phone bill. (Bait and switch scam)

Went to Sam’s AT&T Rep said they could save me money on my phone bill if I switched from Verizon. Was paying $215 monthly for Verizon. My bill would be $137 monthly and we would get 5 new phones if we traded our phones in. I thought that was good and agreed. Sam’s rep charged me $300 in store.

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4052R Alcatel Smartflip drivers for Windows 10

Previously when I connected my Smartflip to my PC with Windows 10 it would appear in my menu. I would select my phone icon and then be able to move items from my phone to my computer.  Today I had to restore my computer to an earlier point and now when I connect my Smartflip it no longer appea

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AT&T claiming never received my return device like many others!!!

I upgraded one of my three lines in August. A week later I sent the phone back in the prepaid package envelope. Received confirmation via email they received my device and now AT&T has the audacity to want to charge me $466 for an unreturned device. I've seen many people on this forum being acc

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Trade in has been in “transit” for almost a month

I shipped an iPhone 11 back to AT&T for trade-in using the supplied label …. According to USPS, the iphone was delivered to the “agent” - Pitney Bowes, on 2 Nov 2022. Tracking number is { {Payment Card Number detected, text hidden}} 3806 34 (image is attached from USPS. Pitney Bowes site indicat

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Unable to cancel next up upgrade

I became a new AT&T user on Jan 2022 by enrolling a trade-in installment plan. I was aware there was a $5 monthly charge for "next up upgrade" added to the installment plan. I don't need that add-on so I tried to remove it. Then the nightmare begins. I've called AT&T to remove that feature e

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Transfer landline to business mobile cellular with same number

I am moving my physical business location to an office that has internet services and id like to dump cox but port my landline biz number to an iPhone. Has anyone done this?

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Upgraded phone stolen

FedEx tracking states my new phone was delivered at 5:16pm Wednesday evening and even has a phone showing it on my door mat...but it was stolen by the time I got home. What can I do?

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Transfer prepaid number to my ow n device since last was stolen but I don't have my old contact email

Don't have my old contact email and want to transfer my number to a device I own

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Lost order but can't even get ahold of AT&T customer service via phone

Ordered a phone on 11/25. Has been sitting in IN since 11/26 with no updates. Tried several times via chat to get an update on what AT&T wanted to do about a clearly lost package. Called FedEx, they confirmed the package is indeed lost and told me to contact the vendor to file for a replacement.

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Bootloader Unlock

My father is about to be deployed into Active Duty and I want to get him something nice before he goes away for a bit. He's an avid android user and I noticed he was excited to "unlock bootloader" or something for his newest phone but needed a code he couldn't find or something. Could I please have

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ATT Corporate VPN users Service issues

All of our VPN users that have ATT are having issues with the service when using VPN to connect tothe office. Is anyone else having this issue? Florida and NC users.

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 • Internet

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AT&T Refund MasterCard not working

I have an AT&T refund Master Card from North Lane Technologies. The phone numbers on the card to activate it do not work, and the email address they give on the card does not seem to be going through.  [email scrubbed] The card expires on 02/23, so I need to find out how to access these

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 • Wireless

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Voicemail

Phone calls coming in from a number that is not in my contact list goes straight to voicemail. How do I stop that?

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 • Wireless

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Never received my promised rewards card

It has been months since my activation of account but hasn’t received $300 rewards card. Reached out to the rewards center and they told they can’t do anything as 120 days have been passed and they no longer can process it as system doesn’t allow them. They routed me to billing department customer c

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 • Internet

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AT&T fiber ordering

Every single house in my neighborhood has the option for fiber and my house is directly in the middle. My neighbors right next to me(left and right) have it etc. on the website I only have the option for 50mb. Is this a bug on the website and it’s just not updated?

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 • Internet

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Dispositivo perdido o robado

Que pasa si después que se reporta un celular como perdido o robado lo encuentro pero ya el dispositivo ha Sido reemplazado

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 • Wireless

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I need a AT&T service representative

I had an AT&T account representative for our business account, but then she simply disappeared from the company. I've been unable to get a new one assigned to our account. I've called AT&T support multiple times but they don't understand me.

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 • Wireless

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Access to Fixed wireless internet modem

5268AC modem loses service and has to be rebooted to restore service. I would reboot the modem remotely in the modem GUI from the LAN but the modem shuts down all HTTP communication when service is red. Why is this? I can get a response pinging the modem but no HTTP. Is it possible to telnet in to r

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 • Internet

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Fiber Interent

Our neighborhood is current only less than 100 feet from a fiber optic cable and new 5G installed. 3 years ago a representative came by saying it was available but nothing has happened. Was wondering if a AT&T Technician can install fiber optics in our homes and when would that be. Please advise

Questions

 • Internet

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Carrier Unlock

Hi I bought an iPhone 12 online for my ddaughter, it was said to have been in great condition and carrier unlocked. Which was was lie because my daughter tried to out her sim in and it wouldn’t let her activate it cause the sim wasn’t supported my the provider, at first we didn’t know who the origin

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 • Wireless

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HBO Max Sign In Error

Hi! I am trying to access my HBO Max subscription. I have followed every instruction to the letter, chatted with HBO Max support and still no resolution. I am getting an Unhandled Exception error after clicking from the AT&T Account Page "Start Watching" tile, which takes me to the HBO Max homep

Questions

 • TV

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