Phone & Device Upgrades
Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.
Never received trade-in credit. Criminal!!
I have a written agreement from AT&T stating that they received my trade-in device and I will receive $88.00 within 3 business weeks. It has been almo
Upgrade of phone software
I would like to request for an upgrade in software for my phone
I have an AT&T QS5509A and I submitted an unlocking request so that I may use it for SafeLink wireless lifeline and the request was denied because the
Money still on hold
I ordered a phone on February 21st and it got cancelled, my money is still on hold though.
Will I need to unlock my phone again?
I recently acquired a used Windows phone from a private party and I used the AT&T unlock utility web page. I successfully unlocked my phone without fu
Received the approval email for Unlock Code Request
I received the approval email for my Unlock Code Request, but the Unlock Code is not included. It is blank where the code should be displayed. I verif
How do I contact someone at AT&T who can actually fix my problem?
I have received 5 defective phones from AT&T, as they are warranty replacements (no damage, no liquids). I was to received my 6th phone today, an upg
I have been wanting to upgrade my Note 8 (no trade in) to the Note 10 Plus, but, at this point in time the cost of obtaining that phone looks like it'
Can i order for a phone online without an account
I want to find out if i can order for a phone on att without an account. Can i pay in installments
Unlock but IMEI not match
Hi there,So i bought an used phone with IMEI number (Edited to remove personal data). But it is reponsed that my imei is not matched with AT&T system.