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Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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Trade in

How long does it take to receive the packaging to return my phone that I'm using for a trade in?

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Accepted Solution

Official Solution

iPhone 5G SIM card requirements

I am an existing AT&T Wireless customers with an iPhone 11 Pro and I have an iPhone 12 Pro on order directly from Apple. The iPhone 12 was purchas

 posted 

3 days ago

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Last response by 

ATTHelp 

5 hours ago

Questions

33

3

0

Unable to check credit

I’m getting 2 phones , I’m afraid to pay the 123+tax and then for att to ask for more money , can someone help ? Like would they charge more ? Ps I’m

 posted 

18 hours ago

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Last response by 

lizdance40 

12 hours ago

Questions

5

1

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Sent Trade in to wrong address

I bought a S20 and did the trade in for the promotion and sent it to the wrong address that was provided by AT&T on the return packaging material.

Questions

5

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AT&T Next- NO RETURN LABEL PROVIDED

Like I do every year, I upgraded by iPhone through Apple. Like I do every years, I do ATT Next.  This year, I did not receive a return label or

Questions

7

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Trade or fix cracked screen

iPhone X - I just cracked the screen yesterday.  I have insurance.  Should I fix the screen or can I upgrade my phone to the 12 Pro.  

 posted 

2 days ago

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Last response by 

ATTHelp 

a day ago

Questions

13

1

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Misleading

I used the my at&t app to add a line to my existing wireless plan I went through the process and chose an iPhone 12Pro at check out time I was tol

Questions

6

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Order Status

Placed an online order yesterday at 4:54pm. Went through the order process providing my information, did the credit check, in which it said was comple

Questions

4

0

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Retuned NEW iPhone using USPS label came along with it (is the label intended for sending trade-in device?)

Hi Everyone...I upgraded my phone through trade-in offer and received the NEW iPhone 12 Pro along with a USPS label. As I didn't like the NEW iPhone 1

 posted 

a day ago

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Last response by 

MPoondla 

a day ago

Questions

16

2

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Trade-in Promotion

I purchased my Samsung S20 Ultra on a $300 trade-in promotion offer in my local AT&T store. I've been waiting for over 3 months to receive a $300

 posted 

2 days ago

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Last response by 

ATTHelp 

2 days ago

Questions

19

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