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Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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SIM card order cxld for Number not displayed?

I am an att tv customer trying to switch from sprint to att after 15 years. I unlocked my sprint phone, signed up for a plan, and ordered a sim. Then

Questions

6

1

iPhone 5G SIM card requirements

I am an existing AT&T Wireless customers with an iPhone 11 Pro and I have an iPhone 12 Pro on order directly from Apple. The iPhone 12 was purchas

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10

0

0

Contact Corporate Manager mobile service

We had updated are internet speed and after the service we had a sales rep come to our home.He talked us into switching all 5 mobile lines from metro

 posted 

6 months ago

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Last response by 

chewornot 

12 hours ago

Questions

19

2

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Sent trade in phone to wrong address

Just got a Note 20 and did the trade in for the promotion and sent it to the wrong address due to it was the address AT&T provided to me. About a

 posted 

17 days ago

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Last response by 

sanghee1021 

21 hours ago

Questions

11

1

iPhone 12 Trade in

I ordered the new iPhone12 online via my at&t account. When I ordered it, I upgraded my device and selected that I wanted to trade in that device

 posted 

a day ago

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Last response by 

ATTHelp 

a day ago

Questions

28

1

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AT&T Forums: Apple iPhone 12 Pro Max - Coming Soon

Meet iPhone 12 Pro Max. iPhone 12 Pro Max. 5G to download huge files on the go and stream HDR video.¹ Larger 6.7-inch Super Retina XDR display.²

 posted 

12 days ago

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Last response by 

UncleOwn 

2 days ago

Questions

187

4

Phone not delivered

FedEx delivered my phone to wrong address. I called att hey connected me to FedEx. FedEx said they’ll have the phone picked up and redelivered today.

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9

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iPhone 12 trade in

I just purchased my iPhone 12 pro at the Apple store today and did The next trade Up from my iPhone 11 Pro Max Apple did not give me a RMA Label or re

Questions

26

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Trade in promotion NOT honored. ATT claims I sent in wrong phone model but will not confirm what I agreed to send. Message says "TBD"

I recently got engaged and wanted to add my now fiancée's phone line to my ATT plan. She was previously part of a family plan on T-Mobile. I timed thi

 posted 

2 months ago

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Last response by 

2Muchfun 

2 days ago

Questions

243

12

Why is it taking so long to process my order for curbside pick-up?

I ordered an iPhone for curbside pickup at my local at&t store and I'm still waiting to get an email that my order is ready. On the website it says th

 posted 

6 months ago

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Last response by 

TLashawn 

2 days ago

Questions

141

2

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