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Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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Can't call between phones on shared plan

When my daughter calls my wife or vice versa neither can hear each other when connected. No problem calling the other phone number on our plan (Dad's

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I bought an iphone x from foreigner in Nepal and now it says AT&T locked

Dears, My IMEI no is [EDITED]. I bought it from a foreigner for about 700$ and check everything was working and when I inserted my sim card it says

 posted 

5 hours ago

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Last response by 

lizdance40 

2 hours ago

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9

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New customer thats very unhappy with product and service!!

I got the Samsung a51 on September 11th and I was quoted a price for my first bill and its already about 40 bucks higher then what I was told. I hate

 posted 

9 hours ago

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Last response by 

lizdance40 

3 hours ago

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5

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How to swap devices on my account??

I am going through an excruciating experience with ATT. PLEASE HELP!!  I have 2 sons - both eligible for upgrades.  #2 son breaks his phone

 posted 

9 hours ago

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Last response by 

lizdance40 

3 hours ago

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5

2

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Missing Trade-in

In December 2019 I switched to AT&T I got 5 lines 3 of the phones were on a trade in promotion and I would not be charged a monthly instalment. I

 posted 

11 hours ago

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Last response by 

Juniper 

10 hours ago

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8

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AT&T Store Lost My Trade In

After I received my new iPhone X, I realized that AT&T never sent me a return label and mailer to send back my old iPhone 7 to trade in. So, per the a

 posted 

3 years ago

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Last response by 

CGarvey 

11 hours ago

Questions

294

3

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Unable to place online order with a new phone line

After clicking "Submit Order", it errors out with message "Hm..that code doesn't match. Try again or request a new code" secure code didn't match even

 posted 

3 days ago

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Last response by 

ATTHelp 

16 hours ago

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5

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Bill way to high

They have been bouncing back and forth with a credit I am owed. I have screenshots from representatives saying they have applied my credit and it will

 posted 

4 days ago

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Last response by 

Baileylo10 

19 hours ago

Questions

14

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Voicemail issues

HI, I am on att prepaid. I had it for a few months but never setup voicemail. I tried to set it up this week, but I'm having some issues. Issue #

 posted 

a day ago

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Last response by 

kdfederer 

a day ago

Questions

3

1

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Why my number don’t go through

The wireless customer you are calling is unavailable but he doesn’t have me blocked or on do not disturb because if I try calling from another number

 posted 

a day ago

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4

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