Phone & Device Upgrades
Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.
Support to Unlock iPhone 5SE
Dear AT&T company,I'm an user who using iPhone AT&T network in Vietnam.I buy this phone from another person and I can't use this phone in Vietnam.Curr
I just moved from WI to AZ I have a temporary ID I would like to get a phone in the store . Can i use that?
Upgrade phone never delivered. I still don’t have my refund for the phone or the upgrade!!!! Help!
Dec 6th 2019 I went into my loca ATT store to do an upgrade for my husband for Christmas. They ordered his phone to be sent to my home, and I paid the
Can I use the Xiaomi Mi 8 Global Edition on the AT&T Network Fully?
Can I use the Xiaomi Mi 8 Global Edition on the AT&T Network, Fully. It matches all the bands for 3G and 4G LTE. But like most Unlocked Universal Phon
Unlock request after 14day
Looks like you upgraded your device recently so we can't unlock it right now. Submit a new request after the 14-day waiting period ends. It's been mor
Being screwed corporately
My husband insisted we switch to AT&T. I told him. From the get go i told him it wasn't going to be easier or cheaper. Not because I had inside info,
Oops! Device Unlock Portal is having network difficulties
For the last two days the unlock portal gives the goofball error message, "Oops! Looks like we're having network difficulties. Try again later." I hav
SCAMMED by Bj's AT&T Representative
A couple of months ago I was stopped by an AT&T representative at BJ's and I was told that I could get an iPhone XR for $5 a month (for 30 months), an
Update order status
Update order. I ordered phone 2/14.. It showed in progress will ship 2/17-2/19..On 2/19 it only showed order in progress. After speaking to 3 reps and
Hello!I can’t unlock my iPhone. I did not update it for the last 14 days. How can i do this?