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Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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Trade in promotion NOT honored. ATT claims I sent in wrong phone model but will not confirm what I agreed to send. Message says "TBD"

I recently got engaged and wanted to add my now fiancée's phone line to my ATT plan. She was previously part of a family plan on T-Mobile. I timed thi

Questions

93

9

Adding a family member to our plan who is also on AT&T (phone paid off)?

We are going to add my sister to our family plan and she has the iPhone X that is paid off and is also on AT&T. What is the process of adding her

 posted 

7 days ago

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Last response by 

ATTHelp 

10 hours ago

Questions

14

3

0

parental controls - does disabling my kid's phone shut down her ability to text message ?

Does disabling my kid's phone shut down her ability to text message ?

 posted 

5 days ago

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Last response by 

ATTHelp 

12 hours ago

Questions

8

1

0

Trade in sent with the wrong return lable provided.

I called AT&T first to ask questions about how the trade in worked because this is my first time doing this.  She made it sound very simple

Questions

2

0

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$1,000 iPhone 11 Pro ONLINE ONLY offer

I ordered a new iPhone 11 Pro today over the phone with AT&T. The sales rep assured me he could match the online offer.  However, I just not

 posted 

2 days ago

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Last response by 

lizdance40 

a day ago

Questions

9

2

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ATT Cart Shows that I have to pay off my device in full but I haven't had any payments on my phone in over a year.

I submitted an order to upgrade my iPhone 6 to an iPhone SE 2020 but ATT had canceled the order because I they couldn't confirm it was me. I updated s

Questions

2

0

0

Help with new phone!

I called ATT from my old phone to tell them I have a new phone and ask to activate. We went thru that process together on the phone with the numbers

 posted 

7 days ago

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Last response by 

ATTHelp 

a day ago

Questions

10

1

0

Request to Unlock Phone

I am a active duty service member and recently moved to Germany. All my accounts are temporarily suspended due to my overseas assignment. I am trying

 posted 

a day ago

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Last response by 

sandblaster 

a day ago

Questions

6

1

0

Accepted Solution

Official Solution

Unlock Samsung S8 plus from At&t.

Hello. I`ve bought on Ebay Samsung S8 plus with bad esn. You could see a lot here http://www.ebay.com/itm/172796671096 I live in Ukraine (Europe). I`v

 posted 

3 years ago

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Last response by 

Thetruthamongstlies 

2 days ago

Questions

2.9K

7

Software update interrupted/stuck on continue update

Software update interrupted/stuck on continue update. When continue update is selected return prompt states current software is up to date. I have not

 posted 

5 days ago

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Last response by 

ATTHelp 

3 days ago

Questions

4

1

0

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