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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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AT&T Device Protection – Enroll Your Device or Learn How To File A Claim!

I have personally used AT&T Device Protection... twice within 6 months. Life happens don't wait until it's too late you get Device Protection or a cas

 posted 

3 years ago

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Last response by 

Asterion13 

an hour ago

Questions

70.4K

15

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Bring Your Own Device Promo

It's been a terrible nightmare for me and our family to bring our own good working condition smartphones from Verizon to AT&T. The devices we deci

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2

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Send my old phone using wrong label

I recieved my new Iphone 11 pro max packaged up my old phone and sent it out using the label that came in the box with the new phone. But then I recie

 posted 

6 days ago

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Last response by 

erzhan86 

5 hours ago

Questions

6

5

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Note 10 Not updating

My new phone is not being recognized buy the ATT system I think. It is a Note 10, (SM-N970U), and no matter what I try it indicates my software is up

 posted 

7 months ago

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Last response by 

ATTHelp 

7 months ago

Questions

33

1

https://www.att.com/deviceunlock/unlockstep1 does not work

Trying to unlock my phone. Keep getting "Oops! Looks like we're having network difficulties. Try again later." at different steps in the process.

Questions

3

0

0

Return Shipping Materials

I have recently upgraded my phone by trading in my old phone and I need the return shipping label and a box to send back the phone that I am trading i

 posted 

6 days ago

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Last response by 

ATTHelp 

9 hours ago

Questions

8

3

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Lost phone returned in mail

I returned my old phone using the label provided by at&t. It shows that usps received it and where newgistics received it. AT&T claims they have not r

 posted 

2 years ago

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Last response by 

trich333 

10 hours ago

Questions

1.5K

13

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Return Status on a Phone Returned by Mail

I had recently ordered the new iPhone online for my upgrade, but I accidentally ordered the wrong amount of storage, so I sent it back using the retur

 posted 

5 years ago

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Last response by 

trich333 

10 hours ago

Questions

21.2K

29

AT&T Forums: Apple iPhone 12 Pro - Preorder now!

Get more done on iPhone. With 5G speed. iPhone 12 Pro. 5G to download huge files on the go and FaceTime in HD.¹ A large 6.1-inch Super Retina XD

 posted 

7 days ago

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Last response by 

Wmfolkers 

11 hours ago

Questions

119

2

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iPhone X Trade in Value

Hello, I am currently the owner of an iPhone X and am looking to trade-in and upgrade to a 12. I am on an unlimited plan and when I input everything o

 posted 

4 days ago

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Last response by 

_entheos_ 

12 hours ago

Questions

300

12

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