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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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Accepted Solution

Oops! Device Unlock Portal is having network difficulties

For the last two days the unlock portal gives the goofball error message, "Oops! Looks like we're having network difficulties. Try again later." I hav

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3 days ago

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Last response by 

3 days ago

ID

I just moved from WI to AZ I have a temporary ID I would like to get a phone in the store . Can i use that?

 posted 

Today at 4:26 AM

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Last response by 

Today at 5:28 PM

Unlock my phone

My phone was working good but when i format my phone it seems to me that it is locked

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Today at 9:53 AM

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Last response by 

Today at 3:03 PM

Support to Unlock iPhone 5SE

Dear AT&T company,I'm an user who using iPhone AT&T network in Vietnam.I buy this phone from another person and I can't use this phone in Vietnam.Curr

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Today at 4:38 AM

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Last response by 

Today at 1:36 PM

Upgrade phone never delivered. I still don’t have my refund for the phone or the upgrade!!!! Help!

Dec 6th 2019 I went into my loca ATT store to do an upgrade for my husband for Christmas. They ordered his phone to be sent to my home, and I paid the

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Yesterday at 8:40 PM

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Last response by 

Today at 12:23 AM

Accepted Solution

Official Solution

Can I use the Xiaomi Mi 8 Global Edition on the AT&T Network Fully?

Can I use the Xiaomi Mi 8 Global Edition on the AT&T Network, Fully. It matches all the bands for 3G and 4G LTE. But like most Unlocked Universal Phon

 posted 

2 years ago

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Last response by 

Yesterday at 8:06 PM

Unlock request after 14day

Looks like you upgraded your device recently so we can't unlock it right now. Submit a new request after the 14-day waiting period ends. It's been mor

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Yesterday at 12:33 AM

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Yesterday at 6:23 PM

Being screwed corporately

My husband insisted we switch to AT&T. I told him. From the get go i told him it wasn't going to be easier or cheaper. Not because I had inside info,

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2 days ago

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Last response by 

Yesterday at 12:13 AM

SCAMMED by Bj's AT&T Representative

A couple of months ago I was stopped by an AT&T representative at BJ's and I was told that I could get an iPhone XR for $5 a month (for 30 months), an

 posted 

3 days ago

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Last response by 

3 days ago