Phone & Device Upgrades
Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.
Trade in promotion NOT honored. ATT claims I sent in wrong phone model but will not confirm what I agreed to send. Message says "TBD"
I recently got engaged and wanted to add my now fiancée's phone line to my ATT plan. She was previously part of a family plan on T-Mobile. I timed thi
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Adding a family member to our plan who is also on AT&T (phone paid off)?
We are going to add my sister to our family plan and she has the iPhone X that is paid off and is also on AT&T. What is the process of adding her
parental controls - does disabling my kid's phone shut down her ability to text message ?
Does disabling my kid's phone shut down her ability to text message ?
Trade in sent with the wrong return lable provided.
I called AT&T first to ask questions about how the trade in worked because this is my first time doing this. She made it sound very simple
ATT Cart Shows that I have to pay off my device in full but I haven't had any payments on my phone in over a year.
I submitted an order to upgrade my iPhone 6 to an iPhone SE 2020 but ATT had canceled the order because I they couldn't confirm it was me. I updated s
Software update interrupted/stuck on continue update
Software update interrupted/stuck on continue update. When continue update is selected return prompt states current software is up to date. I have not