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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

3.8K

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Never received trade-in credit. Criminal!!

I have a written agreement from AT&T stating that they received my trade-in device and I will receive $88.00 within 3 business weeks. It has been almo

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10 hours ago

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Last response by 

9 hours ago

Upgrade of phone software

I would like to request for an upgrade in software for my phone

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a day ago

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Last response by 

11 hours ago

Phone unlocking

I have an AT&T QS5509A and I submitted an unlocking request so that I may use it for SafeLink wireless lifeline and the request was denied because the

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a day ago

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11 hours ago

Money still on hold

I ordered a phone on February 21st and it got cancelled, my money is still on hold though.

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a day ago

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a day ago

Will I need to unlock my phone again?

I recently acquired a used Windows phone from a private party and I used the AT&T unlock utility web page. I successfully unlocked my phone without fu

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2 days ago

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Last response by 

a day ago

Received the approval email for Unlock Code Request

I received the approval email for my Unlock Code Request, but the Unlock Code is not included. It is blank where the code should be displayed. I verif

 posted 

2 days ago

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Last response by 

a day ago

How do I contact someone at AT&T who can actually fix my problem?

I have received 5 defective phones from AT&T, as they are warranty replacements (no damage, no liquids). I was to received my 6th phone today, an upg

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2 days ago

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Last response by 

2 days ago

Grandfathered Account

I have been wanting to upgrade my Note 8 (no trade in) to the Note 10 Plus, but, at this point in time the cost of obtaining that phone looks like it'

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2 days ago

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Last response by 

2 days ago

Accepted Solution

Can i order for a phone online without an account

I want to find out if i can order for a phone on att without an account. Can i pay in installments

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2 days ago

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2 days ago

Unlock but IMEI not match

Hi there,So i bought an used phone with IMEI number (Edited to remove personal data). But it is reponsed that my imei is not matched with AT&T system.

 posted 

2 days ago

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Last response by 

2 days ago