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Phone & Device Upgrades

Phone & Device Upgrades

Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.

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Trade in status

so here is thing, I have traded in my device through Att trade in program for an iPhone 11 Pro. I returned my iPhone 7 using the provided shipping lab

 posted 

1 hour ago

S10+ Can as of 3 days ago I can only send/receive texts from other ATT users

I just realized that for the past 3 days I can not send or receive text messages from anyone other than a ATT phone. I even deleted all texts and did

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1 week ago

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2 days ago

$300 Visa Reward Card

We got iPhones back in September 2019 on promo for BOGO and $300 Visa reward card but we never got the rewards card. Called rewards center who told me

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3 days ago

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Last response by 

2 days ago

Do you need credit to pay monthly on phone?

Just as title says, was wondering if you need good credit to pay monthly for a phone?

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3 years ago

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2 days ago

Delivery Issues Using ENJOY.. MAJOR ISSUES

Recently, or for a more elaborate imagery, on January 20, 2020, between the times of 6:48 pm and 7:00pm, I purchased the iPhone XS from AT&T as a bran

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2 days ago

Upgrade device with installment plan

I paid my past due and I have a good history otherwise and I'd like to upgrade my phone since they're all paid off.

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3 days ago

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3 days ago

Why are stores closing so much earlier than designated store hours?

I went to the AT&T stand alone store in Pasadena, MD 21122. They were closed before closing time. We left and went to the AT&T store in the Marley Sta

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4 days ago

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Last response by 

3 days ago

Accepted Solution

Official Solution

Return Status on a Phone Returned by Mail

I had recently ordered the new iPhone online for my upgrade, but I accidentally ordered the wrong amount of storage, so I sent it back using the retur

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5 years ago

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Last response by 

3 days ago

Cricket

If I switch my sim card and put into a cricket wireless phone will it work with my sim card

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3 days ago

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3 days ago

Hello everyone

I just wanted to let everybody know at AT&T community. That I was extremely upset with the AT&T retail. They did not take care of me so if you have is

 posted 

4 days ago

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Last response by 

4 days ago