Phone & Device Upgrades
Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.
Sales agent lied to me about product availability to get me to buy product
The ATT agent lied to me about availability of an iphone to get me to purchase the phone, a second phone and change my account type. I repeated the qu
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How long does it take to receive the packaging to return my phone that I'm using for a trade in?
Sent Trade in to wrong address
I bought a S20 and did the trade in for the promotion and sent it to the wrong address that was provided by AT&T on the return packaging material.
AT&T Next- NO RETURN LABEL PROVIDED
Like I do every year, I upgraded by iPhone through Apple. Like I do every years, I do ATT Next. This year, I did not receive a return label or
I used the my at&t app to add a line to my existing wireless plan I went through the process and chose an iPhone 12Pro at check out time I was tol
Placed an online order yesterday at 4:54pm. Went through the order process providing my information, did the credit check, in which it said was comple