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Phone & Device Upgrades
Ask questions & get information about upgrading your AT&T phone or device. Find links to upgrade topics including checking eligibility & device activation.
Swap phones, require new SIM with COVID-19 issue and stores closing.
Can one now swap phones without requiring a new SIM with COVID-19 issue and stores closing. Previous policy required a new SIM.
I got baited into bundling wireless service with my tv and internet last month. I had the worst possible experience with trying to get my application
Prepaid label to return phone for upgrade
I am required to return my device once I receive the new device or I will be billed the full retail value of the new device. I have not received the l
every time i try to check the eligibility of my old number i want back, the page doesn't work and nothing happens. i just recently switched to at&t an
I would like to change my device on prepaid, and I'm having some issues doing it online; a message keeps popping up saying there is a system error. Ca
Called twice for a box/prepaid return to be sent for att next trade in and nothing has come except huge charges!
Att next program required that I return my iPhone Xs max. My new phone was hand delivered by “att ready to go” . The representative did not give me a
Where do I return a phone I do not need or want.
I need to return a phone because a line was added to my bill that I did not want. I need to know where to send the phone. I need it sent back as soo
Trade-in value never received - no one can help me
I traded in my phone on September 27th, 2019. I have called 5 times, gone into the store twice, and routed from department to department with no one
Hello. I am isolated in a cabin without internet or tv. I only have my phone. Are you offering extra data so I can watch tv or listen to music or wat
I have not received the maulers to send back my 3 trade in phones it has been almost two weeks and do not want to lose my promo for the trade in I hav