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Unlock Portal says iPhone is not an AT&T device. However, it was purchased from AT&T and cannot be unlocked.

I have a an iPhone XR that cannot be unlocked because the database says "Not an AT&T device". However, it IS an AT&T device. Need help please!

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At&T iPhone trade in program

At&T customer support is notoriously poor, and I’ve yet to be proven otherwise. None of their outsourced customer support team is up to date on ne

Questions

5

0

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Unlock a device problem

I need to find a way to cancel a request for unlocking a device. The thing is that I've submitted a request but I didn't confirm it within 24 hours. N

 posted 

3 hours ago

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Last response by 

achird 

14 minutes ago

Questions

8

2

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Trade in question

I just signed up for a new plan that also includes next up aspect and I am getting the iPhone 12 essentially for free and I own it right away. I reall

 posted 

an hour ago

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Last response by 

dwill05 

22 minutes ago

Questions

5

2

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Device unlock

Can you tell me how quickly ATT will cancel the request if you do not confirm the unlocking?

 posted 

11 hours ago

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Last response by 

lizdance40 

an hour ago

Questions

16

4

0

Trade-in question

How long is it taking to receive the box that one is supposed to use to return their trade in to AT&T? I got an email stating that it would come w

 posted 

a day ago

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Last response by 

ATTHelp 

2 hours ago

Questions

18

1

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cant set up voicemail

every time i try to set up a password for my voicemail it tells me “voicemail error. try again later.” when i enabled my data it still won’t let me se

 posted 

3 days ago

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Last response by 

ATTHelp 

3 hours ago

Questions

12

1

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2020 iPhone 12 & iPhone 12 Pro - Ordering MegaThread!

2020 iPhone 12/12 Pro Ordering MegaThread! It's that time of year again!!! You can preorder the iPhone 12 & iPhone 12 Pro

 posted 

16 days ago

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Last response by 

iPhone12Hold 

3 hours ago

Questions

3.7K

170

iPhone 12 Pro

I placed my pre order on 10/16 and some know still don’t have my phone. My order updates from “processing” and has been “preparing to ship” for two da

 posted 

3 days ago

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Last response by 

ATTHelp 

4 hours ago

Questions

13

1

0

Accepted Solution

Official Solution

Delayed voicemails

Lately, I have been getting voicemails hours or days after they were first left for me. Why is this? I should be getting voicemails within minutes aft

 posted 

2 years ago

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Last response by 

ATTHelp 

5 hours ago

Questions

20.7K

10

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