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arpittijara's profile

5 Messages

Saturday, May 11th, 2024 5:08 PM

Unlock iphone

I bought an iPhone to gift it to my mother for which I do not have any amount pending. Her SIM card carrier is currently locked. I request you to unlock her SIM card as soon as possible.

Accepted Solution

Official Solution

ACE - Master

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10.9K Messages

1 month ago

This forum isn’t how you request an unlock.  You have to use the online unlocking portal.

https://www.att.com/deviceunlock/

5 Messages

1 month ago

I tried to unlock it and it is giving this answer that your device is not 60 days old. You can unlock it after 60 days from the billing date. However, I am in India and I have to unlock my SIM lock. Can you help me in this

5 Messages

1 month ago

I tried to unlock it and it is giving this answer that your device is not 60 days old. You can unlock it after 60 days from the billing date. However, I am in India and I have to unlock my SIM lock. Can you help me in this

5 Messages

1 month ago

I tried to unlock it and it is giving this answer that your device is not 60 days old. You can unlock it after 60 days from the billing date. However, I am in India and I have to unlock my SIM lock. Can you help me inI am not able to use my India A SIM. Please let me know on my email ID how I can use my India e SIM. Purchase Before 60 days are over.

[email scrubbed]

(edited)

ACE - Expert

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27.9K Messages

1 month ago

https://www.att.com/deviceunlock/


Unlock eligibility requirements

Your device:

    • Is an AT&T phone or device and isn’t active on another AT&T account.
    • Has a paid-off installment plan:
  • Paid through your monthly bill: Submit your unlock request at the start of your next bill period.
  • Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request.
  • Was paid in full when you bought it (it was not purchased on an installment plan). You must wait 60 days from your purchase date to submit an unlock request.

(edited)

ACE - Sage

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118.2K Messages

1 month ago

AT&T does not have an exception to its 60-day rule.  

AT&T requires that you meet all unlock requirements before they will unlock your phone.

FYI this is not how you reach AT&T. This is a customer populated forum only. The only response you will get from AT&T is to contact them directly.  

The contact us link for AT&T is it the bottom of this webpage.

Postpaid customers can call AT&T from outside the USA for free.

+1.314.925.6925

Until your phone can be unlocked, you would have to choose a roaming plan.

Assuming you are a post-paid customer, the roaming plan is $10 per day to use your US plan abroad.  

If you are a prepaid customer, You can add the $35 add-on for one week of service

https://www.att.com/prepaid/static-pages/intl-travel-add-on/

ACE - Master

 • 

10.9K Messages

1 month ago

Has it been more than 60 days since purchase or not?  In another thread you started today that was closed due to being a duplicate, you will still asking how to get around it.  For a phone purchased at full price, waiting 60 days after the purchase is a hard rule.  It doesn’t matter where you are, who your bought the phone for, you situations, etc.  60 days.  

If it has been 60 days since you bought the phone and are still getting that message, then there could be something else wrong.  Was the phone ever used or activated on AT&T?  About the only way to resolve incorrect denial messages is to either call AT&T (they don’t do email support), or file a BBB or FCC complaint, although the latter may not be possible from India.

ACE - Sage

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118.2K Messages

28 days ago

Blasted AI spam again. 😖

Community Support

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232.8K Messages

28 days ago

Hello @henery329, we hear you and want to help you with your unlock issue.

We understand how important it is to unlock your device. However, there are certain Requirements for All Unlock Requests.

 

  • The device must be designed for use on, and locked to, the AT&T wireless network.
  • A device bought at full price must wait 60 days from that purchase date to be eligible to unlock (Prepaid requires 6 months of service & Postpaid is 60 days from the date of purchase if paid in full)
  • It must not be reported lost or stolen.
  • It’s not associated with fraudulent activity.
  • All the device’s service commitments and installment plans are completed, and all early termination fees are paid in full.
  • The device is not currently active on a different AT&T customer’s account.
  • If you performed an early upgrade, you must wait the 14-day buyer’s remorse period before you can request to unlock your previous device.
  • Visit our Unlock Support page for the full requirement list
     

I hope this information helps.

Looking forward to hearing from you!


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