AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Wireless Account & Billing
Features & Services
Phones & Devices
AT&T PREPAID
Let us help protect you from unwanted calls, text messages and spam.
Whether you need to suspend service for personal reasons or your device was stolen, we're here to help.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Hi -My iPhone is failing to receive cellular data when connecting to the 5GE tower(s) closest to my home.* The failure is expressed as: The phone shows it has a 5GE connection with 2+ bars, and internet-connected apps refuse to load (e.g. Safari, Firefox, YouTube, etc.)* The issue occurs within a di
Questions
•
Phones & Devices
22
2
0
Accepted Solution
Official Solution
i saw someone online state that it is included with some at&t plans. I have unlimited premium
Questions
•
Features & Services
16.7K
6
0
Early February I ordered an AT&T cell booster - from AT&T online (myAT&T). The order went through. I had been anticipating it because the reception in my apartment is lousy, not sure why because people with sprint have no problem in my apartment. &nbs
Questions
•
Phones & Devices
99
7
0
I bought this phone from a friend but he hasn?t paid it off yet because it?s in a contract of 3 other lines and was wondering if I could pay the one phone off and get it off the contract.
Questions
•
Wireless Account & Billing
13
1
0
How do I save all my voicemails at once? iPhone has 200 saved. Some deceased relatives, VIP business voicemails, etc. I do not have endless hours trying to save each one individually. If nobody knows how to do that, can you sort by duration (longest to shortest)? That would help! Thanks.
Questions
•
Phones & Devices
19
2
0
Hi I am trying to transfer a number from an apple watch to an iPhone, but it is requesting for a qr code. Can you please provide an email to reach out to for that type of problem?
Questions
•
Phones & Devices
12
1
0
Accepted Solution
I purchased a iphone for my son on some website about 2 years ago. We're at the point of getting a dataplan. I was going to start him with a cheap T-Mobile plan, but couldn't because the phone was locked. AT&T won't unlock because a bill is pending. Is it locked to the AT&T towers and networ
Questions
•
Phones & Devices
13
1
0
Accepted Solution
A false sales pratice occurred from an AT&T rep inside of a Costco when I assisted my mother with getting new services. We were told that three phones were being ordered however, only two were ordered. I filed a complaint with BBB and the case was handled by a rep that reviews escalated complai
Questions
•
Wireless Account & Billing
38
11
0
When I call the phone says network not available
Questions
•
Features & Services
9
0
0
Can't receive email from Yahoo domain account using AT&T Turbo3 hotspot. Attempting to connect with Win10 laptop with Thunderbird and Android tablet with K-9 Email app. I can download email using Android phone with K-9 on a different data plan.
Questions
•
Features & Services
17
1
0
When I call the phone says network not available
Questions
•
Features & Services
9
0
0
I wanted to commend Brianna, the AT&T manager with whom I spoke at length with on April 30 (2.5 hours!), Brianna somehow managed to resolve a long-standing problem with my wireless/landline account. I had signed up for autopay/paperless billing and for some unknown reason AT&T told me they c
Questions
•
Wireless Account & Billing
24
0
0
Tengo un Samsung s23 ultra, me aparece que la última actualización de software Fue en febrero del año pasado y aun no actualiza, e tratado de actualizar y me aparece que no hay ninguna actualización que revise en 24 horas y así me sigue pasando
Questions
•
Phones & Devices
40
0
0
Closed
After just writing a long detailed description, your page failed and refreshed and it disappeared. Holy (Edited per community guidelines). You guys (Edited per community guidelines) so bad. CANT TEXT, CALL OR USE INTERNET ANYMORE THE SECOND I LEAVE MY HOUSE Went to AT&T store today, it was packed w
Questions
•
Features & Services
42
0
0
Our Business phone numbers have a CNAM which shows up on landlines but not AT&T wireless. Some of our numbers show up with "Los Angeles, CA" and some show up as "Spam risk". How can I fix this to show our CNAM?
Questions
•
Features & Services
29
0
0
Accepted Solution
Official Solution
Will ATT be selling or an upgrade for the New ipads announced today?
Questions
•
Phones & Devices
238
21
0
Accepted Solution
Official Solution
My mom passed away in July 2022 and after she died, my Dad brought her phone into an AT&T store in New York. The AT&T employee told my dad after he proved that she died that AT&T was closing my Mom’s account and that her remaining payments would be waived and take care of. My Dad was nev
Questions
•
Phones & Devices
147
1
0
Accepted Solution
Official Solution
I need to add her on the account (Edited to remove personal information)
Questions
•
Wireless Account & Billing
72
3
0
Accepted Solution
I bought a V60 unlocked about one year ago. I was told software updates would.be possible, however I'm.stuck with Android 11. I live in Portugal thus my operator is not AT&T , it's Vodafone Please can you help me with updating my phone.
Questions
•
Phones & Devices
61
9
0
Accepted Solution
Official Solution
If i were to pay my remaining balance on my phone today, would i be able to upgrade in store same day? Or would the payment have to process before i can upgrade? Id like to walk out with a new phone same day if possible
Questions
•
Phones & Devices
60
2
0
Moms give us everything. Let us help you find the perfect gift to say thanks to the mom in your life.
Surprise them with a Mother's Day gift that connect us!
You can pre-order the new iPad Pro and iPad Air now, with availability in stores beginning Wednesday, May 15. You can purchase iPad Pro devices with an exciting offer for those adding a new line, with choice of Unlimited Your Way.
• Pre-order the iPad Pro 13" now:
Standard Glass | Nano-Texture Glass
• Pre-order the iPad Pro 11" now:
Standard Glass | Nano-Texture Glass
• Pre-order the iPad Air now:
iPad Air 13" | iPad Air 11".
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Are you getting a CARE CODE 203.2 error message, asking you to Reset Your Password? Do you need help signing into your email or creating a secure mail key?
We have all you need to ensure your service is not interrupted.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
Stay connected with friends and family with the data you need to surf, play, and stream your favorite entertainment, plus unlimited talk and text.
AT&T PREPAID offers pay as you go plans at a price you'll love – all with unlimited talk & text plus text to over 100 countries.
We have the answers to most of your frequently asked questions.
Shop the way you want
Free shipping & returns
Shop online with free shipping and returns.
Same-day pickup
Order online and pick up in-store or curbside today. Subject to availability.
Same-day delivery
Get same-day delivery with optional expert setup. Subject to availability. Select areas only.
Live shopping assistance
Get help picking out the perfect device and plan with a live virtual expert.