For the mom who gives us everything - Mother's Day gifts that connects us.
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(368314)
Settle old account

Hello I had an account over 6/7 years ago and I wanted new service now it’s about 356 I know ppl who have been able to settle their accounts what can I do so I can start new service 

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Data breach

I am a former customer who was affected by the AT&T data breach. My data is on the dark web due to this security breach. AT&T has not sent me any kind of notification to let me know my data was affected and has not offered me any ID theft protection. When does AT&T plan to help it's form

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4

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Trying to transfer my number from a verizon phone with SIM to a new AT&T iphone 14 with eSIM - getting an error

I just got an iPhone 14 from AT&T to replace my old iPhone 12 that is currently on Verizon. I am trying to transfer my number on the verizon phone that has a physical SIM card to the AT&T phone that uses an eSIM.  When attempting the process to setup Cellular, I get an error message:&n

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23

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Online Messages Lost

I lost a bunch of my emails from today. My daughter asked if I had gotten our amazon gift certificate. I checked online. The message was not there. I asked her what time it was sent. It was around 1:00 am. I went my downloaded inbox and found the message there. She asked me to click on the message t

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14

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Unlock AT&T phone from friend in order to switch carriers

I got an iPhone from my friend in 2021 (AT&T user). He had completed a factory reset before giving me the phone. I switched to T-Mobile and would like to continue using the iPhone. T-Mobile submitted an unlock phone request using my AT&T account info, phone number, passcode, and e-mail. The

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10

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Accepted Solution

Official Solution

How to activate a prepaid sim card using a prepaid fast card?

Can't active prepaid sim without paying for a plan, and I've already gotten a prepaid fastcard.

Questions

349

3

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Sbcglobal email

The very first email I was set up with was an sbcglobal account created by my parents. I still have access to this account and have old emails but at some point I changed the address to a yahoo address. I signed up for social media using the sbcglobal account and I am trying to delete these accounts

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35

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Accepted Solution

Internet down

Solid red on Wi-Fi, nothing on phone light

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12

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New Internet Air: help connecting to congested tower

Can someone tell me how to connect to a tower that is 'too congested' according to ATT IA CS tech? I have been on the phone (800-888-2020) with CS for 3 days. Do I really need to spend another day on the phone? I want to add, hopefully someone who actually cares about the reputation of ATT and not j

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12

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Mobile data isn't working

I recently bought a new phone and decided to change service providers as well. However my mobile data hasn't worked at all and I'm not sure what to do. I've done everything the guide told me I should do on the A&T website and more, however nothing has worked. Based on my settings everything shou

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23

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(41)
Data breach

I am a former customer who was affected by the AT&T data breach. My data is on the dark web due to this security breach. AT&T has not sent me any kind of notification to let me know my data was affected and has not offered me any ID theft protection. When does AT&T plan to help it's form

Questions

3

0

0

OLD Att easement

  I am a builder trying to build a house in Randolph County NC. There is a easement running through middle of property. Some neighbors state it is no longer an active easement but it's still on plat for the community. Can you provide contact information to an engineer who could possibly assist

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14

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Att unlimited premium has slow data speeds

Why is my data always slow and inconsistent ? I pay $85 monthly for a plan that states the data will never slow down. I don’t understand why the opposite is happening. I recently had 8mbps download and 1 mbps upload results from my speed test app. Called customer service and they just gave out a bun

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18

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Cingular Flex 2 Picture Recovery

I accidentally dropped my Cingluar Flex 2 in water, which killed the phone. According to the user manual, you need to enable USB Storage in the settings in order to transfer files. Because the phone is dead, I am not able to do that. I also never added a microSD card, so that won't work either. Is

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13

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Closed

No Internet Connection

My phone is not connecting to the internet via WiFi or cellular. However the rest of my family is not having this problem. What could be causing this?

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19

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Closed

No Internet Connection

My phone is not connecting to the internet via WiFi or cellular. However the rest of my family is not having this problem. What could be causing this?

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15

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Trending Accepted Solutions

(53)

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Problem receiving email

Starting yesterday afternoon, addresses that had successfully sent me emails to my sbcglobal account got a bounce back. I tried to send myself a message from my gmail account and got this. Apparently, spam is getting through.    ----- The following addresses had permanent fatal errors -----<[ema

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1.7K

4

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Accepted Solution

Samsung A23 Software Update failed

Yesterday on May 2nd my Phone (Samsung A23) needed a software update ,so I decided to do just that,it was working completely fine etc. Today May 3rd I realize that it was moving very slowly in regards to certain apps ,so I decided to close all apps and restart my phone,and as a result: -the phone

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563

5

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Official Solution

Device Unlock - Need Help!

Hi, AT&T long time small business customer. My daughter is moving to Australia for 1-year. We need to unlock her iphone. Sadly, her existing phone was stolen about a month ago, we replaced it with an Asurion refurb phone.  Paid the $275 to do that.  No biggie.   In order

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206

14

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Official Solution

International travel - Is this the best way?

Hello- I have the International Day Pass feature enabled. However, I am a cheapskate and don’t even want to spend the $10/day if I don’t have to do so! I also like to use live maps for navigation. I do have maps downloaded, but I like live maps that show traffic issues in real time. So I plan to b

Questions

136

5

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Accepted Solution

Official Solution

Trade-in credits

I paid off my cell phone. I also had trade-in credits applied to my account. How do I get the rest of my trade-in credit?

Questions

133

5

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