1 Message
Mobile data isn't working
I recently bought a new phone and decided to change service providers as well. However my mobile data hasn't worked at all and I'm not sure what to do. I've done everything the guide told me I should do on the A&T website and more, however nothing has worked. Based on my settings everything should be working and my sim's card is perfectly fine. I don't particularly wish to go get my phone physically checked up, so if there's anything more I can try to fix this, it would be great.
formerlyknownas
ACE - Sage
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117.6K Messages
13 days ago
Other than posting this in the Android section, you have given us no clue as to what phone you have purchased. Whether you purchased it from AT&T, or whether you purchased a off-brand Android off of Amazon or something.
??
If you bought something on Amazon think you would work on AT&T did you get a message that it was "not compatible" when you set up your account?
And how would you rate yourself in technical terms. And absolute newbie? Or do you consider yourself pretty adept at smartphones? Somewhere in the middle?
And finally this is a customer populated forum. The only contact you'll get from AT&T here is to use the contact us link at the bottom of this web page and call or chat with them.
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ATTHelp
Community Support
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232.1K Messages
13 days ago
Hello @Sndjejk, we hope everything is going well with you!
Thank you for reaching out to us with your concern, we are here to help.
Follow these tips if your mobile data isn't working:
Get mobile data help by visiting the below link.
(https://www.att.com/support/article/wireless/KM1349609/#:~:text=Follow%20these%20tips%20if%20your%20mobile%20data%20isn%27t,data.%204%20Turn%20off%20airplane%20mode.%20See%20More.)
We hope the above-mentioned troubleshooting steps alleviate your concern! Please do let us know if you require any further assistance.
Thank you for contacting AT&T Community Forums.
Rachel, AT&T Community Specialist.
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