Settle old account

Hello

I had an account over 6/7 years ago and I wanted new service now it’s about 356 I know ppl who have been able to settle their accounts what can I do so I can start new service

Responses

Accepted Solution

skeeterintexas

ACE - Expert

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27.9K Messages

21 days ago

So pay the full amount.

While a COLLECTION AGENCY may negotiate a lower pay off, AT&T will not.

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skeeterintexas

ACE - Expert

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27.9K Messages

21 days ago

The account has surely been turned over to a collection agency. What does your credit report show?

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Nicole1133

2 Messages

21 days ago

I don’t even see it on my credit report but I’ve called in to get new service and they’re saying pay the full amount in order to go forward

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ATTHelp

Community Support

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232.3K Messages

21 days ago

Hi @Nicole1133,

We understand that you want to settle your account. Let's guide you in the right direction. The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thanks for contacting us on AT&T Community Forums.

Jennifer, AT&T Community Specialist.

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