For the mom who gives us everything - Mother's Day gifts that connects us.
Phones & Devices

Phones & Devices

Tips on using and troubleshooting smartphones, tablets & devices.
Ask a question

Latest conversations

View More

(92908)
Can't unlock ATT LG V60

I want to unlock my LG V60. The phone was bought off ebay so it was not purchased from ATT but have been using it for a year now. I went through the Device unlock process. I check status and says: Denied. We can’t unlock this device because it’s not an AT&T device. Any suggestions on next ste

Questions

4

0

0

transfer pin

how to get transfer pin

Questions

10

1

0

Cannot enter my address on Wi-Fi calling (Error code: ERR0093-WS)

Error code: ERR0093-WS I don't have AT&T signal in my new home, that's why I'm dependent on Wi-Fi calling. My new home was built last year but my new address is still not showing as a valid address in AT&T emergency address. I copied my address from USPS website and also tried all

Questions

5

0

0

Sonim XP10

Will purchasing an unlocked Sonim XP10 work on AT&T? Thank You!

Questions

13

2

0

Closed

Stolen iPhone 14max pro asurion won't approve replacement

So I have a very big f***ing issue with att and f***ing asurion I pay for insurance my phone was stolen in November and every claim I file is denied what is the point of paying for the phones insurance through att if neither one will replace it I'm half shy of contacting a lawyer for legal assistanc

Questions

883

9

0

request unlock device

I have been a customer before currently, I'm not . I don't own any bill, I tried to request to unlock my device for two months but they refused because I was cancer my account they couldn't find my old information. I don't understand why they at&t don't have any information at all. So far I can

Questions

21

2

0

Accepted Solution

Is there a way to request a phone be whitelisted?

I am wanting to buy a new phone that AT&T doesn't have listed on their white list and has no way of buying it from AT&T directly. However I really like the service I have with AT&T (phone, internet, etc.) and do not want to switch carriers. Is there a way to request a specific device

Questions

1.2K

20

0

Gaming notifications not coming through.

I used to get notifications from two gaming apps I have when I first got this phone (Galaxy A54), but I've suddenly stopped receiving them out of the blue without me doing anything. I can still receive notifications from any other app, just not from these two gaming apps. Do not Disturb is off.

Questions

12

1

0

Accepted Solution

Software update one ui 6 for s23 ultra

Ive been seeing online that other people with locked att phones have been able to get the one ui 6 update for their s23 ultra but when I try to do it it keeps saying software update interrupted, please try again in 24 hours. It has been saying this for months and I already have tried everything and

Questions

2.4K

29

eSIM not working

I am overseas & my eSIM has turned off. I cannot get it to turn back on, I have reset network settings & it didn’t work. The international customer service number puts me on hold for over an hour then hangs up. I have been calling & have been unable to reach anyone to help. My eSIM has b

Questions

20

1

0

Be the first to reply

(10)
Can't unlock ATT LG V60

I want to unlock my LG V60. The phone was bought off ebay so it was not purchased from ATT but have been using it for a year now. I went through the Device unlock process. I check status and says: Denied. We can’t unlock this device because it’s not an AT&T device. Any suggestions on next ste

Questions

4

0

0

Cannot enter my address on Wi-Fi calling (Error code: ERR0093-WS)

Error code: ERR0093-WS I don't have AT&T signal in my new home, that's why I'm dependent on Wi-Fi calling. My new home was built last year but my new address is still not showing as a valid address in AT&T emergency address. I copied my address from USPS website and also tried all

Questions

5

0

0

No a actualizado el software

Tengo un Samsung s23 ultra, me aparece que la última actualización de software Fue en febrero del año pasado y aun no actualiza, e tratado de actualizar y me aparece que no hay ninguna actualización que revise en 24 horas y así me sigue pasando

Questions

23

0

0

Apple Logo Blinking

can you transfer data from an phone with the apple log blinking to a new iphone

Questions

20

0

0

Recent Cell Booster Issue

Apparently there was a misconfigured file on the Femtocell Gateway that caused links to go down for certain service areas. The fix has been put in place so the Cell Booster should be working now. You may have to power cycle your phones and then power them back up so they can re-register themselves t

Questions

36

0

texts and phone history deleted for a the past year only

had to do a factory reset due to a corrupt message. After doing that, all the apps reloaded and the texts, pictures, etc. The only problem is that there is a one year (exactly) gap between new and old text messages and phone call logs. Any idea what to do to restore those missing items? Seems to me

Questions

60

0

0

Trending Accepted Solutions

(12)

Accepted Solution

My phone is locked by att network

My phone is locked on the att network and I am outside the United States I need to unlock my iPhone The report shows that it is not in the database IMEI:354058245689526

Questions

53

8

0

Accepted Solution

Official Solution

Iphone 14 plus

I bought a used iPhone in Ukraine without knowing anything about the blocking. Is it possible to somehow revise it taking into account these details and unlock it? There are correspondence and receipts for payment.

Questions

48

4

0

Accepted Solution

bluetooth error "an app is needed to connect this device"

I can connect Galaxy S10e to the car with bluetooth, but not to my earbuds. I had wiped my phone and reinstalled everything. After which, I can only connect my bluetooth to my car, not my ear buds. Why?

Questions

45

5

0

Accepted Solution

Official Solution

Help unlocking cellular on my iPad Pro 2nd Gen

I have an iPad Pro 12.9 2nd Gen, and I'd like to set up cellular service. However, Settings > General > Carrier states "AT&T 58.0" I have tried completely erasing and resetting the iPad, but the setting persists. I need to unlock it so I can use cellular service with another carrier. A com

Questions

40

4

0

Accepted Solution

Unlock code incorrect

Received approval and an unlock code for a Samsung note 8. The code is incorrect. Contacted AT&T support and they advised I would need to submit the request through ATT prepaid. As far as I can tell, ATT prepaid does not have a separate procedure for unlocking devices. So what do I do?

Questions

36

10

0

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.