
New Member
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4 Messages
Is there a way to request a phone be whitelisted?
I am wanting to buy a new phone that AT&T doesn't have listed on their white list and has no way of buying it from AT&T directly. However I really like the service I have with AT&T (phone, internet, etc.) and do not want to switch carriers.
Is there a way to request a specific device be whitelisted so I may use it with the network?
Should I just start looking elsewhere?
formerlyknownas
ACE - Sage
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110.9K Messages
7 months ago
No.
That's up to the manufacturer.
The manufacturer has to have the phone tested to show that it can work with AT&T service especially voice services. If the manufacturer didn't, or won't, then none of those model phones are whitelisted for AT&T
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bbreland318
New Member
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4 Messages
7 months ago
Ok so the phone in question is fairly new and the rest of the phones made by this manufacturer are listed on the white list. the phone is 4g and sold in the USA. Would it be a case of the white list just isn't up to date? I just don't want to buy this phone and then not be able to use it.
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formerlyknownas
ACE - Sage
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110.9K Messages
7 months ago
But you don't say what phone...
?
The white list is essentially useless as it's not been updated since summer of 2022.
You would be taking your chances. Make sure you can return the phone.
Check imei (not that it's a garentee
https://www.att.com/buy/byod/identify?devicetype=phone
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bbreland318
New Member
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4 Messages
7 months ago
Yea I was trying to keep it generic but the phone is the CAT S22 flip. I have seen people able to use it with prepaid sims... but I'm not alone on my plan so that is probably not a good route
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formerlyknownas
ACE - Sage
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110.9K Messages
7 months ago
It has no effect on anyone else if you byod. And IMEI are printed on the box. So you can check the IMEI before you even take the phone home.
The worst that can happen is you switch your sim card into the phone and the phone won't make phone calls, which means you mean you have to switch the SIM card back into a functioning phone.
If buying from best buy, they should know if a phone is compatible.
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dmapr
ACE - Expert
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6.5K Messages
7 months ago
Actually, that's not the worst that can happen. I remember a while back I put an AT&T SIM into an incompatible phone and they just flat out disabled the SIM. Had to jump through some hoops to get it re-enabled. Not sure if they still do that or not, but I'd think twice before trying it again unless I was right in front of an AT&T store :)
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formerlyknownas
ACE - Sage
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110.9K Messages
7 months ago
They aren't suspending the lines anymore. If your phone doesn't work that's kind of the customers problem now.
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dmapr
ACE - Expert
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6.5K Messages
7 months ago
That's good to know. I'll feel better now about moving the SIM between phones. IMHO they should have never been so aggressive as to suspend, an SMS with info would have been good enough.
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