3 Messages
Help unlocking cellular on my iPad Pro 2nd Gen
I have an iPad Pro 12.9 2nd Gen, and I'd like to set up cellular service. However, Settings > General > Carrier states "AT&T 58.0" I have tried completely erasing and resetting the iPad, but the setting persists. I need to unlock it so I can use cellular service with another carrier. A common suggestion is to contact AT&T, but from various sources that may not be helpful. Please, any suggestions? Thank you.
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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117.3K Messages
10 days ago
🤦🏼♀️
Unfortunately you have been given incorrect information. Your iPad is not locked. If you go through the unlock portal you will receive message back saying your iPad is not locked. And it's still will not add the carrier reveal program allowing you to use the ESIM with any other service provider
You can view previous request to further understand the difference between unlocking the iPad and carrier visibility
https://forums.att.com/conversations/apple/carrier-visibility-carrier-reveal-request-for-2021-ipad-pro-11/654319caed6510181839ada6
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Accepted Solution
runbei
3 Messages
10 days ago
Thanks to all. I used the AT&T automated unlock service here: https://www.att.com/deviceunlock/. It worked beautifully. Once you complete the form you are directed to the manufacturer's (Apple) website with instructions for resetting the iPhone or iPad in three cases - with eSIM, with physical SIM, or without SIM (requires backing up the device to iCloud, then erasing all data and apps, and finally restoring from iCloud.
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formerlyknownas
ACE - Sage
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117.3K Messages
10 days ago
The physical sim slot on the iPad is not locked You can use that. If you wish to use the ESIM you have to have AT&T enable the carrier reveal program on that iPad. It is not a carrier lock, and if you try to unlock it it will fail and it will tell you it is already unlocked.
You will have to call AT&T and ask for the carrier reveal program. The iPad has to be completely paid off before AT&T will enable that function
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runbei
3 Messages
10 days ago
Thank you!
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