For the mom who gives us everything - Mother's Day gifts that connects us.
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Discuss the full range of Apple devices available from AT&T.

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data usage

If i facetime on my ipad that uses the same icloud as my phone can it be seen on the data usage?

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Unlock iPhone fails, reason is not correct.

Hi, I am not an AT&T customer. I submitted an unlock request for a 2nd hand iPhone, and only put in the IMEI.  The email back said that it couldn’t complete the request, as the phone is not on the AT&T network (yes, correct), and I should resubmit the request without the phone number.

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17

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Official Solution

Secure Family App not working on any devices

As soon as I open the ATT Secure Family app, I get a pop up message that states “unable to complete your request. Please, try again later”. This happens on all my devices.

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333

10

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Request for carrier visibility / carrier reveal on iPad

- I’d like to submit a request for carrier visibility so I can view and select another cellular providers on my iPad Pro 5th generation 12.9”. Right now the only option available is AT&T. - This is not the same as device unlocking. The iPad is already SIM unlocked, it is the eSIM that is

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9

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Need help uploading my id

Can?t upload my id

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15

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All of my watches can not connect to cellular

I have spent a total of over 20 hrs on support trying to get our watches connected to cellular. This results when we upgrade or replace a watch. Any changes results in no cellular and ATT can't see to fix this issue. We cancelled two cellular lines from our watches be we waited so long and were sick

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16

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unlocking a iphone

Requested at&t unlock a phone. The request showed pending.  24 hrs later, I received a email stating that request was cancelled because time had expired!  I have recieved multiple emails this week from at&t , but this one concerning unlocking a phone, I did not receive , was not i

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29

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where’s my refund?

i ordered a phone online couple days ago that same day after i ordered, it got cancelled went to the store to find out why & they told me it was because they needed more information to verify. then told me that i would receive a refund from 24 to 48 hours it’s already been more than 48. i don’t

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Official Solution

New 2024 iPads ??

Will ATT be selling or an upgrade for the New ipads announced today?

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205

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Hola no recibo el mail de confirmaci?n para liberar un iPhone

Hola no recibo el mail de confirmaci?n para liberar un iPhone

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Hola no recibo el mail de confirmaci?n para liberar un iPhone

Hola no recibo el mail de confirmaci?n para liberar un iPhone

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12

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New 2024 iPads ??

Will ATT be selling or an upgrade for the New ipads announced today?

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205

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Official Solution

AT&T won’t unlock my deceased Mom’s iPhone

My mom passed away in July 2022 and after she died, my Dad brought her phone into an AT&T store in New York. The AT&T employee told my dad after he proved that she died that AT&T was closing my Mom’s account and that her remaining payments would be waived and take care of. My Dad was nev

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Amount owed

Is It possible to know how much is left to pay off on a phone bought online. If yes, who ?

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the device you want to unlock is active on another at&t account. the account owner needs to remove the device from their account first. for

Bought a iphone 11 here in uae, turns out its sim locked and couldent contact the seller. if u try to unlock it via att unlock program it says "the device you want to unlock is active on another at&t account. the account owner needs to remove the device from their account first. for assistance,

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Closed

Another request for carrier visibility / carrier reveal on iPad

Hi! I’m following the template I found here: https://forums.att.com/conversations/apple/request-for-carrier-visibility-carrier-reveal-on-ipad/61afe53e2f2f4a2ecda17252 - I’d like to submit a request for carrier visibility so I can view and select another cellular providers on my iPad Pro 3rd genera

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