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Tuesday, November 28th, 2023 5:39 AM

Secure Family App not working on any devices

As soon as I open the ATT Secure Family app, I get a pop up message that states “unable to complete your request. Please, try again later”. This happens on all my devices.

Accepted Solution

Official Solution

Community Support

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231.2K Messages

5 months ago

Hello @wahidkhan, hope everything is going well with you.

Thank you for reaching us, we are eager to assist you.

To fix the ATT Secure Family App if not working, you can try the following solutions

  • Clear the cache and data of the app on your Android device, or delete and reinstall the app on your Apple device.
  • Update the app to the latest version and check the location permissions.
  • Restart your device and check your internet connection.
  • Check the server status of the app and the AT&T network.
  • Reinstall the companion apps on your child's devices and set them up again.

    Please also go through the link to get an insight - Click here

    I hope this help! Feel free to reach us for any further questions.

    Thanks,

    Rachel is an AT&T Community Forum Specialist.

1 Message

5 months ago

Experiencing a widespread issue with the Secure Family App, receiving a unable to complete your request' message on all devices upon opening.

3 months ago

If you're experiencing issues with the AT&T Secure Family app and consistently getting the message "unable to complete your request, please try again later," you can try the following steps to troubleshoot the problem:

  1. Check Internet Connection: Ensure that your devices have a stable and active internet connection. The app requires internet access to function properly.

  2. Update the App: Make sure that you are using the latest version of the AT&T Secure Family app. Go to your device's app store (Google Play Store for Android or App Store for iOS) and check for updates.

  3. Restart the App: Close the app completely and then reopen it. Sometimes, simply restarting the app can resolve temporary glitches.

  4. Restart Devices: Try restarting the devices on which you have the AT&T Secure Family app installed. This can help refresh the device's settings and resolve minor issues.

  5. Clear App Cache (Android): If you are using an Android device, you can try clearing the app cache. Go to your device's Settings, find the App or Application, Manager section, locate the AT&T Secure Family app, and clear the cache.

  6. Reinstall the App: If the problem persists, uninstall the app and reinstall it from the app store. This can resolve issues related to corrupted app files.

  7. Contact AT&T Support: If none of the above steps solve the issue, it's advisable to reach out to AT&T support. They may have specific troubleshooting steps or be able to identify any server-side issues causing the problem.

  8. Check for Service Outages: Visit the AT&T service status page or contact AT&T customer support to check if there are any known service outages in your area that might be affecting the app.

Remember that these steps might vary slightly depending on the specific device and operating system version you are using. If the issue persists, contacting AT&T support directly would be the best course of action for personalized assistance.

1 Message

2 months ago

Encountering a widespread problem with the Secure Family App, receiving an 'unable to complete your request' message when attempting to open it on all devices.

1 Message

2 months ago

It can be frustrating when the Secure Family App isn't working on any devices. Here are some troubleshooting steps you can try to get it working again:

General troubleshooting:

  • Check your internet connection: Make sure all your devices have a stable and active internet connection. The app needs internet access to function properly.
  • Restart your devices: Sometimes a simple restart can fix app glitches. Try restarting all the devices involved, including the ones with the Secure Family app and the Secure Family Companion app (if applicable).

App-specific troubleshooting:

  • Update the app: Ensure you're using the latest version of the Secure Family app. Go to your device's app store and check for updates.
  • Clear cache and data: On Android devices, you can clear the cache and data of the Secure Family app in the Settings menu under Apps > Secure Family > Storage. For iOS devices, uninstall and reinstall the app.
  • Check permissions: Make sure the Secure Family app has the necessary permissions, especially location permissions, for features like location tracking to work.
  • Reinstall the companion app: If you're using the Secure Family Companion app on child devices, try uninstalling and reinstalling it, then re-pairing it with the parent app.

Additional tips:

  • Check the server status: On rare occasions, there might be an issue with the app's servers. You can check the AT&T website or social media for any service outages.
  • Contact AT&T support: If none of the above solutions work, you can contact AT&T support for further assistance. They might be able to troubleshoot the issue further or escalate it if necessary.

Here are some additional resources that you might find helpful:

I hope these suggestions help you get the Secure Family App working again!

1 Message

1 month ago

Sounds like the best solution to this problem is switch carriers. 

If I pushed something this messed up to production, I’d get fired. 

(edited)

1 Message

1 month ago

Hi, I was facing the same issue thanks for sharing link

1 Message

20 days ago

There is a better Application than the secure family App called SMWhatsApp. This App allows you to communicate worldwide.

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