Account & Usage

Purchased a sim for the 12 month 16gb prepaid service, used the port my number current number in option. Received the SIM card today.  Online activation says the number is ported and everything is good to go, and that I just have to create the myATT account.  I've tried to create this acc

I left AT&T prepaid a few months ago and lost access to my online account. How can I view my call/text logs from the time I had my account open? I have called numerous different AT&T numbers, including the store in my area and have had no luck with an answer.

I have a new prepaid sim that I ordered from the AT&T prepaid website. I requested to port my current number to it. The number shows correctly on the shipping paperwork I received. I placed the sim in my phone to activate it, but I cannot complete activation, and I cannot set up my online accoun

Trying to get a itemized call log

The money is in my account I payed it with the same card on file for auto pay but my phone is not working

Hello I have been trying to port out my atnt prepaid number to Tello but it wont go through. I know this is possible because I transferred another prepaid number to Tello without any problems. When I go to port out my phone number Tello informs me that my pin is incorrect. I have talked with an atnt

I am travelling overseas for an extended period, and my AT&T prepaid SIM has become deactivated as my autopay has apparently failed (I didn't receive any email notification about it). I am absolutely desperate to get my number back; it is my contact number for friends and family, and it is link

I am currently travelling in china and trying to reach out to customer support to make plan changes, however there is no service in china at all. I do not remember my 4-digit code and cant even get to a human representitive to talk to me. Is there anyway for me to reach customer service in this cas

Hi all. I just purchased a prepaid card. When registering the IMEI, I’m asked to add a ZIP code. The thing is that I’m living overseas so I don’t have a permanent address in the US. What ZIP code would you recommend me to add and what’s the actual purpose of asking for a ZIP code? Can it be easily c

When I call my prepaid number, (Edited to remove personal information). or my daughter's AT&T mobile, (Edited to remove personal information), the target mobile phone does not ring buy my call goes straight to Voicemail. As far as I can determine, this happens only with AT&T mobile phones.&