Account & Usage

Yesterday my iOS iPhone 13 Pro Max showed SOS. I went to ATT store and they swapped SiM. SOS still said it was Apple phone issue. Called Apple and after 2 hr of intense tech support, advised to go to store. Apple Store checked and said phone would be rebuilt completely after 2 he. Went home did back

I noticed my prepaid data usage almost doubled. I looked at my usage history and showed data used when the phone would have been on WiFi and in the middle of the night when I was sleeping and when it would have been on WiFi. No one else has access to phone. My role over data also disappeared. I con

I went to Att store in El cajon/Main street to activate my new card but there was a guy working said you should go to the store that you bought your phone and card. Nonsense!!

I got my daughter a prepaid phone and can't pay the bill with out the phone but she's in basic training.

Hi there! I purchased a prepaid plan (5g included for 25 dollars per month x1 year) on my pixel 4a (not a 5G phone). 1. I followed instructions to active the card and it is activated as far as I can tell. This was by using the ICCID and IMEI numbers. When I called the automated prompt, it confirm

I've been in Peru for the past 2 months, and I will be getting back to the States in March, will I be able to keep my number if I last topped up in early December? What's the longest I can keep my number for before adding some money to my prepaid balance? I want to keep my number

Where do you find the account number, if you have never had a bill or account.

Hi. On 1/5/22 I set up a prepaid phone for my almost 80yr old father. The next day ATT informed me his phone had not been scanned properly when purchased so it was basically useless. Today I learned ATT has been billing and via auto pay taking money from my father account for a year. The first pers

Every 3 months I get the same error saying auto pay was not successful. When I log into my prepaid account autopay is magically disabled and says please make a payment. When I try to enable autopay it always says account information is currently unavailable, please contact customer service. So I los

It appears something has gone haywire with my online portal. When I use my email it says there is not account linked to that email. But then if I do a search by phone number and zip code, it's says that the information is incorrect, but I've lived at the same address (and always use it for billing a