Skip to main content
AT&T Community Forums
Announcements
The epic new Samsung Galaxy S21 5G is available for preorder now!
Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

5.1K

U
Very Poor Customer Service

I have tried 6 times to purchase online a prepaid cell phone and 6 times have received a cancelation email. I also personally visited 5 AT&T store

Questions

33

4

0

Accepted Solution

Official Solution

Renew prepaid service before the due date

I have a prepaid plan and I used my high-speed data. Now I want to renew the plan so the counter for the high-speed data will reset. From other to

 posted 

12 days ago

 • 

Last response by 

sandblaster 

11 days ago

Questions

48

4

0

Pre-paid card for refund

I cancelled my wireless home phone and had a credit on my account.  I requested the credit and was sent a pre-paid card with my account balance loaded

 posted 

a year ago

 • 

Last response by 

skeeterintexas 

12 days ago

Questions

3.5K

8

0

Accepted Solution

Official Solution

Plan code for the At&t $30 plan

What is the 2 digit plan code that is used for the new $30 plan with unlimited talk/text and 5gb of data? One would use this code with the dialer t

Questions

47

6

0

Autopay amount was deducted for international calls and plan didn't renew

I have an Autopay for my $50/month prepaid plan. I also manually recharge $15 long distance calling every month. Suddenly one day, my wireless number

 posted 

12 days ago

 • 

Last response by 

sandblaster 

12 days ago

Questions

15

3

0

prepaid activation

I ordered at&t prepaid sim card. I inserted the sim card like the instruction says. It says to wait a few minutes and make a test call. But I was

 posted 

14 days ago

 • 

Last response by 

ATTHelp 

12 days ago

Questions

22

1

0

Can't use mobile data after renewing the data plan

I have been using 300 USD yearly prepaid plan for a year and just renewed for the second year on Samsung Galaxy S10+. The service was fine until I suc

 posted 

15 days ago

 • 

Last response by 

ATTHelp 

13 days ago

Questions

25

1

0

Sign-in to network on AT&T prepaid

I have a samsung S8 phone and have a AT&T prepaid account. Since about 3-4 days i am unable to use mobile data and when i switch off wifi and switch o

 posted 

9 months ago

 • 

Last response by 

Gof5550 

14 days ago

Questions

481

2

0

Can't create AT&T prepaid account.

I'm trying to create an AT&T prepaid account but whenever I click on new user it takes me to a request password screen.

Questions

14

0

0

virtual prepaid minutes

i have attempted to recharge virtual prepaid minutes multiple times; the charges show pending on my credit card, the website and the 800number will no

 posted 

17 days ago

 • 

Last response by 

tomlocher 

14 days ago

Questions

13

4

0

Get started...

Ask a new question

Pinned posts