Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

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Service for international roaming.

Hello, there My mistake was to forget to apply for international roaming service before I left the US...I am currently out of country, so I am unable to access my prepaid account on the web (ATT prepaid website does not allow access from out of country) or contact customer service...Could you please

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Remove credit card

How can I remove my credit card info from my prepaid at&t account ?

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Current Balance Transfer to Multiline Account

I've switched from a single paid plan to a multiline prepaid plan. I just paid the monthly renewal and I can see the $45 in "Current Balance" that will expire in 60 days. I need to transfer this balance to the master account of the multiline plan. How can I do this?

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No network service in India even after international travel Add on

I am prepaid customer with AT&T and had to travel to india on a short notice. I added the International travel add on to my current plan, however there no Network despite going through various hassles. Could someone please help me get around this situation? Thank you all

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Moved overseas, upgraded Prepaid account to Unlimited International, "Phones not registered on a network, only emergency calls"

I just moved to New Zealand, I didnt think i would need my Prepaid Phone so i didnt bother to upgrade to an International plan before leaving the States. That is not the case, just about every account i need access to is requested a PIN be sent to my cell# (702 area number) to verify it is me. It ha

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How do I locate my account number

I need my account number. How do I locate it?

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Dont know my phone number

I cant activate my phone because I dont know the number.

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Wil the AT&T prepaid Esim work in my European Iphone 14 pro max (unlocked)?

I have a European Iphone 14 pro max and a dutch fysical SIM. Because I live half in the US I need a US Esim. Wil it work in my European (unlocked) Iphone? Verizon does not work because it use CDMA they told me. How is it with AT&T?

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What’s my account number

Unlock my Device with this carrier

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I want to stop VESTA AT&T Prepaid

Hello, I want to stop AT&T charging my credit card. I checked my credit card account and found the VESTA AT&T Prepaid charge from June. I do not know my account of AT&T prepaid account because I never use it. I call AT&T customer service & go to AT&T shop but nobody helps

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Internet Cost and Internet service does not correlate

I’m disheartened by how much we pay for internet. My area only offers 25/5 plan. So 25 Mbps and 5 devices max. We pay $55 per month for this service. The letter I received from AT&T states several options, the lowest being, “300 Mbps equal upload and download speed… $55/month (plus taxes).”

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 • Internet

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New Service

I bought a phone from a friend and am trying to set it up for use

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 • Wireless

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Account

Trying to find my account number

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I can't access Bellsouth email on Iphone

Yesterday my Bellsouth account wanted me to enter my password to login, although I never logged out and the password should have been there. When I try to login, the screen goes to a login screen and offers two accounts. An ATT account and a very old, closed Directv account. I select the ATT account

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 • Email

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emails from my iphone are not being sent - they're disappearing

I have had ATT&T for years, same email address. I have used it on my phone for years.  Recently, I have noticed that I type up a mail, and send it and it completely disappears.  The email is not in Drafts, not in Sent box, and never sent.  My recipients are NOT getting these mail

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 • Email

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My devices tell me there’s no connection with my wifi but still allow me to use them regularly with the same connection…

Idk if anybody else has this problem but on my laptop it’ll tell me there’s no connection when I connect to my wifi (it doesn’t show me the signal bars just the globe and say no internet) but allow me to use my pc/search etc like I regularly would with a connection and on my Xbox it’ll connect but t

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 • Internet

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

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 • Wireless

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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